I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... Ver mais
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Localização
Trocar localizaçãoUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
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Veja o que dizem as avaliações
Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... Ver mais
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We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... Ver mais
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Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option. My local branch doesn't have the range of CD's I like so I... Ver mais
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Detalhes da empresa
Sobre hmv (UK) - Newbury
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, Reino Unido
4,9
Excelente
131 avaliações
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Good experience
Easy to order, notification when ready for collection and pleasant and friendly staff. Made shopping a nice experience
6 de outubro de 2023
Resposta da hmv (UK) - Newbury
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Great service instore when ordering and collecting. Quick delivery aswell.
2 de outubro de 2023
Resposta da hmv (UK) - Newbury
Hi Philippa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and friendly staff
I picked up a on-line order and bought another album whilst in store. The staff were friendly and helpful and it is always a pleasure to visit my local HMV. They also have a great selection of vinyl.
1 de setembro de 2023
Resposta da hmv (UK) - Newbury
Hi Amanda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Newbury
Hi Mr Mills
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Rude, Hard selling, staff.
HMV make their staff approach customers and ask if they need any help.... this was a thing that I had thought had died out in the 1990s because most customers, like myself, hated it as a a Hard-sell tactic. HMV was one of the few places that did not do it back then..... so to find HMV Newbury doing it in the 20202s was most off-putting.
I put up with it a few times, but when I went in yesterday and was asked the questio within 30 seconds of steping in the door I had to reply "sorry, but I hate being asked that question".... to which the staff member replied "unfortunate for you".
Not only was that remark highly unprofessional but incredibly rude.
I will not be a customer of HMV again.
29 de julho de 2023
Avaliação não solicitada
Resposta da hmv (UK) - Newbury
Hello,
Thank you for your review and for your feedback which we will be sure to pass on to the relevant department. We were sorry to hear you were disappointed in the service we offer in our store. We pride ourselves on the service we offer our customers and always aim to offer help and assistance to our customers where possible. We can only apologise if the offering of help came across as off-putting.
We rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
The staff was very friendly and helpful…
The staff was very friendly and helpful
I couldn’t find the dvd set I wanted and they look everywhere for it and found only got blue ray so they ordered it for me
17 de julho de 2023
Resposta da hmv (UK) - Newbury
Hello George
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Newbury
Hi Tamas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very happy with overall experience
The shop assistants were pleasant and helpful when placing my order and on collection. My order was also available earlier than the date expected. Overall very happy with service.
5 de junho de 2023
Resposta da hmv (UK) - Newbury
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent
Ordered, came into store notified quickly it was ready for collection. Collected very quickly as was easy access and staff were quick and friendly. Looked happy in there jobs
31 de maio de 2023
Resposta da hmv (UK) - Newbury
Hi Lucy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service
6 de junho de 2023
Resposta da hmv (UK) - Newbury
Hi clive
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The film I requested had to be ordered…
The film I requested had to be ordered and it arrived at the Dunfermline shop on the date expected. The staff are very helpful and pleasant. I will recommend HMV to my friends.
26 de maio de 2023
Resposta da hmv (UK) - Newbury
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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