Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... Ver mais
A empresa respondeu
Localização
Trocar localização363 Oxford Street, W1C 2JW London, England, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... Ver mais
A empresa respondeu
The lady we dealt with couldn't have been more helpful and provided great customer service. We were looking for something specific which needed to be ordered. The till malfunctioned, but she stayed ca... Ver mais
A empresa respondeu
It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Oxford Street
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
363 Oxford Street, W1C 2JW, London, England, Reino Unido
4,6
Excelente
882 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da hmv (UK) - Oxford Street
Hi Cristina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super Music Store
Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjoy the environment and are always most helpful.
23 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Vikram
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers! :-)
very easy pick up from the hmv store
very easy pick up from the hmv store, thank you!
23 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service & quick receipt of order
Great service & quick response after the oder was placed & I have my CD.
Happy days.
20 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hello Miss
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Item was delivered in condition stated…
Item was delivered in condition stated and extremely quickly
18 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very straightforward
Very straightforward - though Click & Collect a bit confusing - same email used for post and collect.
18 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi PeterM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The team people is very nice and…
The team people is very nice and efficient.
I could collect my order without problems
16 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hello Marc
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
DVD ordered in advance of release date
DVD ordered in advance of release date. Notified of arrival on release date and collected the following day from store.
14 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi PaulW
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great customer service from the 2 floor…
Great customer service from the 2 floor Amy really was helpful
17 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hello HAMAD
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Oxford St store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Amazing experience
The person who serve me was amazing and the vibe she gave me was 10/10 thanks for that great experience
15 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Enrique
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The service was amazing and Angelina B…
The service was amazing and Angelina B at your Oxford Street London location was so sweet and kind and made my shopping experience even better :)
11 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Alisha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
The staff helped ease the order process in store and were very helpful when I picked up the order!
9 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Hana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
When I came to retrieve the DVD at the…
When I came to retrieve the DVD at the HMV Oxford St shop it was very difficult to find where it was. I was sent from one counter to an other. Finally I met a very rude member of staff who told me when I expired my disappointment : if you don't like our staff, better not come again... Very rewarding for a customer of more than 30 years to this shop...
9 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hello Olivier
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible, and they’ll take a look asap.
Thanks
Great service!
The store staff checked to see if the record I wanted was in store and as it wasn't offered free home delivery. All completed efficiently. Arrived by Royal Mail, 3 days later. Great service!
2 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hello Jackie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Flo album live performance and signing
I went to the Flo signing. I enjoyed the event, the actual performance, and the signing was great, I got to have about a 1.5 minute conversation with the band and got a photo with them so I feel like I got my monies worth. The reason I am scoring it low was because in the day we received an email to say the event was changing the start time from 5 to 6 due to scheduling conflict, and then I got there for when doors opened at 5:30 and we didn’t start to enter until about 5:50 but there was no communication or updates. Also it was meant to start at 6 and it didn’t start until 6:30 after it was already pushed back an hour. Again there was no updates so we were just waiting around with no idea as to when the band would turn up and the event would start. But the parts which were what I expected them to be were great and for the price it was good, the signed poster was personalised which I appreciated
6 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Sophie
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great service and very helpful staff
Everything from the ordering of my purchase to collecting it from your store. The Sales Assistant who checked my ID and gave me the item. Everything was pleasant and professionally done. The service was impeccable.
7 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Olu
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and nice staff
7 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Aaryanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Didn't have in stock at the store
Didn't have in stock at the store, Was expensive
4 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi David,
Thank you for your feedback.
Please note that we do have our Ring & Reserve service available via phone on 03333 230 667 should you wish to check availability of a certain item before your visit. We also have an online stock checker which may be able to show you this also.
Additionally, our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers, and we update and refresh our promotions regularly so check back soon, and we hope you find the bargain you’re looking for :-)
Resposta da hmv (UK) - Oxford Street
Hi Naor
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I tried to get in touch with anyone to…
I tried to get in touch with anyone to discuss details about my intended purchase.
You have no dedicated customer service number and I was calling various stores to speak to anyone.
I was on constant hold and eventually always disconnected. I don't feel I will want to deal with HMV again and only persevered because the purchase I was making was a present. If it were for myself I would not have bothered. Not a good outcome to my experience
4 de agosto de 2026
Resposta da hmv (UK) - Oxford Street
Hi Ivy
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.