Amazing customer service, was taken around the store trying to find a vinyl but it wasn’t anywhere and so I ordered it in store! Even though my dispatch was delayed they kept me informed and updated w... Ver mais
A empresa respondeu
Unit 39, Queensgate Shopping Centre, PE1 1NH Peterborough, GB
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Amazing customer service, was taken around the store trying to find a vinyl but it wasn’t anywhere and so I ordered it in store! Even though my dispatch was delayed they kept me informed and updated w... Ver mais
A empresa respondeu
Want to give a massive shout out to the Peterborough Store, I was served by Adam and purchased 2 items i.e Blu-Rays that were scanning at the wrong price/price hadnt been updated from the websit... Ver mais
A empresa respondeu
Lovely to see HMV back in Peterborough and able to order what I needed - no problems at all
A empresa respondeu
I ordered and paid for a DVD on line and collected it at my new local HMV shop in Queensgate Peterborough - easy transaction - prompt and polite service from the chap at the counter. Great to have... Ver mais
A empresa respondeu
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportEscrito pela empresa

Unit 39, Queensgate Shopping Centre, PE1 1NH, Peterborough, Reino Unido
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Resposta da hmv (UK) - Peterborough
Lovely to see HMV back in Peterborough and able to order what I needed - no problems at all

Resposta da hmv (UK) - Peterborough
The person who I dealt with was very helpful

Resposta da hmv (UK) - Peterborough
Want to give a massive shout out to the Peterborough Store, I was served by Adam and purchased 2 items i.e Blu-Rays that were scanning at the wrong price/price hadnt been updated from the website to reflect instore, after some back and forth with the manager (sadly cant make out the managers name written on the card provided with the receipt ) went above and beyond and honored the price for those blu-rays that were showing on the HMV website.
I shop regularly at the Peterborough Store, the Peterborough Store is fantastic addition to Queensgate as it saves me time instead of having to travel to various HMV stores in the UK to purchase physical media.
Due to this experience today 19/03/2026 this will keep me shopping at the Peterborough Store for many years to come.
This is the type of experience i expect after being let down so many times by the online website.

Resposta da hmv (UK) - Peterborough
Kept informed of an order, including the collection date, all in quick time.

Resposta da hmv (UK) - Peterborough
Great staff very helpful Peterborough branch

Resposta da hmv (UK) - Peterborough
Delivered within a week of ordering. Emails kept me up to date on where my parcel was. Very satisfied and will order again.

Resposta da hmv (UK) - Peterborough
Fantastic service so pleased HMV are back where they belong

Resposta da hmv (UK) - Peterborough
Amazing customer service, was taken around the store trying to find a vinyl but it wasn’t anywhere and so I ordered it in store! Even though my dispatch was delayed they kept me informed and updated without me even asking!

Resposta da hmv (UK) - Peterborough
very kind and helpful staff, overall zero problems with my order

Resposta da hmv (UK) - Peterborough
When me and my daughter came to the store for the first time we were looking for specific album and when we look in the kpop section,we couldn't find the specific album we were looking for-as we went to the desk to ask about it they did inform us about it being on stock soon (staff were great and kind) so then a few days later we came back and we go my daughter the specific album she wanted and she was so happy that hmv kept their promise.

Resposta da hmv (UK) - Peterborough
Good customer service. Staff very helpful and polite. Didn't wait long for my order. Arrived within the time given.Very satisfied with service.

Resposta da hmv (UK) - Peterborough
The friendliness and helpfulness of the staff at the Peterborough Queensgate store.

Resposta da hmv (UK) - Peterborough
The young men in your shop were so helpful and knowledgeable. It is lovely to see young people enjoying vinyl again. I was buying Christmas presents for my daughter.

Resposta da hmv (UK) - Peterborough
Great to have HMV back in Peterborough. Adam who served me was a nice lad.

Resposta da hmv (UK) - Peterborough
Staff member was extremely helpful when I couldn't find what I wanted. The shop was clean, tidy and well laid out, will definitely be back!

Resposta da hmv (UK) - Peterborough
My order was made and the Vera box set was received back at the shop in Queensgate, Peterborough within 4days.

Resposta da hmv (UK) - Peterborough
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