Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... Ver mais
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Localização
Trocar localização176-178 High St, SO14 2BY Southampton, GB
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Veja o que dizem as avaliações
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... Ver mais
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I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... Ver mais
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From the moment I asked the sales assistant about my enquiry, he was so helpful. Very informative. Friendly. My daughter has learning difficulties and said sales assistant was so gentle and helpful. H... Ver mais
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Detalhes da empresa
Sobre hmv (UK) - Southampton
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
176-178 High St, SO14 2BY, Southampton, Reino Unido
4,7
Excelente
280 avaliações
Pede aos clientes que avaliem
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Friendly and helpful staff
Friendly and helpful staff, who helped me to place my order for a music CD
14 de setembro de 2024
Resposta da hmv (UK) - Southampton
Thank you Jane and we hope you enjoyed your CD!
Resposta da hmv (UK) - Southampton
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Best of both worlds!
I bought on line from the HMV Store and then collected in the local store. This way I got what I specifically wanted plus the excuse to browse in person (and but some more things!).
14 de setembro de 2024
Resposta da hmv (UK) - Southampton
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Southampton
Hi Jessica
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Southampton
Hello Brenda
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The person couldn't get my name right or the rest of my details right.😒 Plus I'm bringing back my purchase as my partner already bought me a helmet before my purchase arrived. So after 21 days it'.
Didn't like the service and getting my name wrong all the time Didn't help that's it basically.
16 de agosto de 2024
Resposta da hmv (UK) - Southampton
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Excellent service
23 de agosto de 2024
Resposta da hmv (UK) - Southampton
Hi Valda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I am so pleased with the assistance…
I am so pleased with the assistance from your staff with helping for the first time to order a DVD and the arrival was earlier then stated thank you
20 de agosto de 2024
Resposta da hmv (UK) - Southampton
Hi Lynda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Southampton
Hi Allan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Southampton
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Southampton
Hi Charmaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
swift response good fair price and …
swift response good fair price and free postage
23 de julho de 2024
Resposta da hmv (UK) - Southampton
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
In store ordering a DVD
Ordered a dvd in store as it wasn’t on the shelf. Cheaper than Amazon and available for pick up within a couple of days, would use again.
28 de junho de 2024
Resposta da hmv (UK) - Southampton
Hi Leslie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was looking for a great new turntable…
I was looking for a great new turntable and the staff in the shop were really helpful. Not pushy, but knowledgable!
1 de julho de 2024
Resposta da hmv (UK) - Southampton
Hi Mitch
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Southampton
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant that HMV are on the High…
Brilliant that HMV are on the High Street trading 👌 they supplied a long gone video for a friend in hospital. Very pleased.
3 de julho de 2024
Resposta da hmv (UK) - Southampton
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Southampton
Hi Simon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Southampton
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Southampton
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Unpleasant Click and Collect Experience
I asked about my order and thought it was a collect in store if in stock option, they stated it doesn’t work that way. When I asked why I couldn’t they just said it’s policy.
Whilst I was talking to them they were doing other things instead of giving me their undivided attention which I found very unprofessional.
Whilst I understood the point, I was angry at the way they spoke and how they didn’t show any empathy. It was evident that they were not interested in talking to me and to “just deal with it”
So not only did I think their attitude toward the conversation was unprofessional, I found it to be unempathetic and quite rude at times.
My order consisted of multiple items which all came on different days which meant I kept going back and forth and even then the store workers displayed the consistent unprofessionalism and rudeness.
There was only one store assistant who actually was very respectful and had very good customer service skills. I didn’t catch his name but it was surprising to see how one attendant has such great customer service skills whilst the others seemed not to be of the same standard.
Overall, very unpleasant experience.
25 de maio de 2024
Resposta da hmv (UK) - Southampton
Hello Harry
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
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