The staff at HMV are always super professional, friendly and helpful Picked up the package no problem. Haven’t opened it yet cos it’s an early Christmas present (I know….but I like to get those s... Ver mais
A empresa respondeu
Localização
Trocar localização51 / 53 Merseyway, SK1 1PW Stockport, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I pop into the Stockport store regularly and always find great DVDs! I especially love the foreign film section. I ordered a lovely film featuring Terence Stamp’s singing in ‘Song for Marion’ - arriv... Ver mais
A empresa respondeu
From placing the online order to delivery was very efficient. Also, as always with HMV, the prices are affordable and the staff are always polite and professional at all times.
A empresa respondeu
Thoroughly reliable, with great quality, prices and returns policy. And in a world with increasingly terrible customer service, I am delighted to report that doing click and collect is fast and easy,... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Stockport
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
51 / 53 Merseyway, SK1 1PW, Stockport, Reino Unido
4,7
Excelente
287 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
rubbish customer service skills
Customer service skills in store shocking
Staff need training in this
27 de janeiro de 2024
Resposta da hmv (UK) - Stockport
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Highly recommended !!
As always excellent customer service!! Helpful,knowledgeable and friendly staff on the Stockport branch. From ordering the item to bring notified I could collect it in store was just 3 days. Many thanks and I would definitely recommend them, many thanks to all x
31 de janeiro de 2024
Resposta da hmv (UK) - Stockport
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Really cool efficient helpful staff…
Really cool efficient helpful staff very kind friendly and love your products !
28 de janeiro de 2024
Resposta da hmv (UK) - Stockport
Hi Lois
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Great service, although was a little concerned when the majority of the order turned up and the specific dvd I wanted was not with them. It arrived later.
13 de janeiro de 2024
Resposta da hmv (UK) - Stockport
Hi Tracy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The item wasn't in store but the…
The item wasn't in store but the assistant was very helpful and ordered it for me
15 de janeiro de 2024
Resposta da hmv (UK) - Stockport
Hi Colette
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Extremely helpful service.
Extremely helpful service.
Martin sourced the CD I was looking for and within 4 days it had arrived in store and was ready for collection.
4 de janeiro de 2024
Resposta da hmv (UK) - Stockport
Hi paula
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great click/collect, inaccurate item description
Ordererd new Rolling Stones vinyl online. It was very efficient via click & collect. Reason for only giving 4 * was due to vinyl being wrongly advertised as PURPLE vinyl, causing a lot of confusion. They were selling it on Fuscia vinyl. When I arrived at the shop to collect, I queried the colour discrepancy and was told that fuscia and purple were the same colour anyway!!! Really HMV?? Anyway, my partner didn't care and was happy.
23 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Christine
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
My CD was ready for a quick collection
My CD was ready for a quick collection. It took a few weeks to become available, but HMV managed to get a rarity for me at a good price.
23 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Brian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
From online ordering to store pickup…
From online ordering to store pickup was very smooth
23 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Stockport
Hi Troy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Great service, love having a High Street store where you can stillbuy vinyl LPs
23 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and helpful
22 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything I wanted was available
23 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Jill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
20/12/2023
The staff were really helpful, I could have spent all day looking for the item I wanted but the person who helped me knew exactly where to look and found the item in 2 minutes it was really nice .
22 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
My query re buying a CD in store, to replace one that hadn't arrived through click and collect, was handled positively and all communication with HMV was prompt and very helpful. Thank you
20 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Sheila
Thank you for taking the time to leave us a review.
We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Resposta da hmv (UK) - Stockport
And that's what makes hmv top dog, so thank you for the 5 stars!
HMV What a Store, Amazing
Bought CD for mum. Amazon failed to deliver so went to HMV in Stockport instead. Didn’t realise HMV were still in Stockport. What a store, it is packed full of cd’s, vinyl, books, games, t-shirts. Will definitely use them again.
19 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Morris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and look forward to seeing you again at hmv Stockport in the near future.
Cheers!
Pleasant and Helpful Staff .Shop with…
Pleasant and Helpful Staff .Shop with lots of items And HMV also take love to shop vouchers -very happy about that as I pay all year round for them -Thank You ! HMV.Happy Christmas .
16 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Stockport
Hi keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering process…
Streamline process from online selection and ordering to collection. Regular updates provided and friendly shop assistant.
16 de dezembro de 2023
Resposta da hmv (UK) - Stockport
Hi Brenda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.