Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
A empresa respondeu
Localização
Trocar localizaçãoUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
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Veja o que dizem as avaliações
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Ver mais
A empresa respondeu
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Ver mais
A empresa respondeu
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Sunderland
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Reino Unido
4,7
Excelente
236 avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered a cd and was informed when it…
I ordered a cd and was informed when it had arrived in store. The staff were all pleasant and helpful.
4 de janeiro de 2026
Resposta da hmv (UK) - Sunderland
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Sunderland
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was served by the sexy and…
I was served by the sexy and knowledgeable, David. His blue eyes, bulging biceps, and tight shorts made my purchase so much easier. I even bought a few extra things just to stand in his presence for a little longer. What a bald dreamboat!
5 de janeiro de 2026
Resposta da hmv (UK) - Sunderland
Hi Stevie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering vinyls
Needed to order 2 vinyls. Staff were helpful and friendly. Explained the process of contact and delivery
31 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good old fashioned service,good rapport…
Good old fashioned service,good rapport with the sales staff and staff knowledge of products available on sale.
31 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Leonard
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Fantastic store
Fantastic store, make most of my purchases through them. Excellent value, delivery and packaging 👍
1 de janeiro de 2026
Resposta da hmv (UK) - Sunderland
Hi Rob
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Postage took to long
Took far to long to be deliverd well over a week insted of a few days though i wasent sure I'd get it for Christmas
23 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi ivan,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Item waiting in store as promised
Item waiting in store as promised. Friendly and helpful staff.
17 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hello Mr.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were friendly
Staff were friendly, very helpful and gave advice on products we were looking for.
11 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Les
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Sunderland
Hi Kathryn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pick up was swift and easy
14 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and friendly staff
15 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi charlie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Sunderland
Hi Benda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was told when I would receive updates…
I was told when I would receive updates by email and that was exactly what happened and order was available to collect as soon as I received final email. Encountered no issues at all.
10 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
How good is HMV?
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up.
When arriving at the store, I was third in the queue, but seen by a very helpful member of staff. She located my item within seconds and was very profesdional in how she dealt with me.
6 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Tom
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
I like hmv they always have what you want easy to order and delivered on time
25 de novembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Carole,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
A member of staff was very helpful and suggested a similar item to the one I was looking for. They then ordered the item, which arrived in less than a week.
When I picked the item up another member of staff served me and they were also extremely polite and pleasant.
22 de novembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order online and sent to my…
Easy to order online and sent to my local HMV
4 de novembro de 2025
Resposta da hmv (UK) - Sunderland
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order in store
Easy to order in store, was notified when it was ready for pick-up
12 de novembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Sunderland
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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