Holiday Genie Avaliações 

252
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I booked a road trip from Las Vegas to San Francisco and back to Vegas, encompassing two concerts in Vegas, so the holiday had to built around certain dates. Zach Bowyer could not have been more pati... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible service, our holiday was cancelled due to Easy Jet under staffed flights. Holiday Genie did nothing to help get refund back. They just said refund had gone into my account which it hadn’t, ab... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I requested that an agent call after 4pm as my Husband works nights and I know he's about then. The agent Charlotte was extremely helpful , making suggestions , offering advice and even saving us a f... Ver mais

Avaliado com 5 de um total de 5 estrelas

Booked a last minute honeymoon today and the experience was brilliant. Darren made sure we got the best deal talking me through the range of options available and giving advice based on his own experi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Site de busca de vôos
  2. também em
  3. Agência de Viagens
  4. Operador de turismo

Informação fornecida por fontes externas variadas

When booking with Holdaygenie.com, you can let one of our travel consultants take care of the details and be guaranteed the best holiday package at the most competitive price.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

252 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(252)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

We booked our holiday to Jersey with…

We booked our holiday to Jersey with Holiday Genie it was amazing. I spoke to Neil Bonner and he talked me through all the options as i couldnt make my mind up!!
Our holiday was great and the B & B was just as the reviews said so we had an amazing time. Neil was great from start to finish. He was kind patient and has a lovely sence of humour which goes along way when if like me you just cannot choose from all the great deals on offer. Thank you Holiday Genie and thank you Neil. Be aware i will definately be booking again through you and i have already highly recommended you to family and friends.

4 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Hello Tina, Thank you so much for taking the time to leave this great review. I'm so glad to hear that you got the perfect holiday booked to Jersey, it sounds like you had a great time. I will pass your review onto Neil as I'm sure he will appreciate your kind words. If you need anything else at all in regards to your booking then please email admin@holidaygenie.com. Many Thanks, The Holiday Genie Team

Avaliado com 5 de um total de 5 estrelas

Fantastic

Fantastic, Neil was extremely helpful when I wanted to book a little break to Munich for and and my husband as a surprise, extremely knowledgable, very helpful, I gave him all my requirements and he found me a great hotel with good flights answered told me about various things to see and do, Will definately use him again in the future, always nice to speak to someone who knows what they are talking about and who ask wants to find you the best.

4 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Hello Joanne, Thank you for taking the time to leave us this 5 star review! We're so happy to hear that Neil managed to organise the best mini break for you and your husband to go on. I will pass your review onto him as I'm sure he will appreciate your kind words. If you need anything else at all then please email admin@holidaygenie.com. Many Thanks, The Holiday Genie Team.

Avaliado com 5 de um total de 5 estrelas

Second to none service!!

Second to none service!!, I spoke to Neil bonner about a family holiday to Italy, Neil was very knowledgeable and was very honest, the whole process was easy from initial contact through to documents being sent out. I will definitely be using holiday genie and Neil on particular for my next holiday booking. Thanks Neil great service and top bloke!

4 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Good Afternoon, Thank you for leaving us this great 5 star review! We're glad to hear that Neil helped you during your booking process and he managed to find you the perfect family holiday. I will pass your review onto him, I'm sure he will appreciate it. We hope you have an amazing family holiday in Italy and if you need anything else from us then please email admin@holidaygenie.com. Many Thanks, The Holiday Genie Team

Avaliado com 5 de um total de 5 estrelas

I would book with Holiday Genie again…

I would book with Holiday Genie again and again. Beth who we dealt with, bent over backward to help us out Thank you Holiday Genie will be booking with again.

4 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Good Afternoon, Thank you very much for leaving us this brilliant 5 star review! We're very happy to hear that you would use us to book your holiday again and we're glad to hear that Beth was helpful to you during your booking experience. I will pass your review onto her, I'm sure she will appreciate it. If you need anything else at all then please email admin@holidaygenie.com Many Thanks, The Holiday Genie Team

Avaliado com 5 de um total de 5 estrelas

Never booked with this company before…

Never booked with this company before friendly straightforward experience defiantly use them again

3 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Good Afternoon, Thank you for taking the time to leave us this great review! We're happy to hear that you had an easy booking experience. If you need anything else at all from us before your holiday then please don't hesitate to contact us by emailing admin@holidaygenie.com. Many Thanks, The Holiday Genie Team

Avaliado com 5 de um total de 5 estrelas

Great service every query I had was…

Great service every query I had was answered, and nothing was to much trouble, simon was very helpful

3 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Hello Vanessa, Thank you for leaving us a great 5 star review! We're glad to hear that you received great customer service from Simon. I will pass your review onto him, I'm sure he will appreciate it. If you need any questions answered regarding your trip before you leave then please email admin@holidaygenie.com. Many Thanks, The Holiday Genie Team

Avaliado com 5 de um total de 5 estrelas

Can’t thank Lauren enough this is our…

Can’t thank Lauren enough this is our 3rd time booking with yourselves for Florida and everything she promised has happened ! So nice to deal with and the service was excellent from start to finish !

3 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Hello Emma, Thank you very much for taking the time to leave us this amazing 5 star review! We would also like to thank you for deciding to return to Holiday Genie to get your trip booked with us, we greatly appreciate your loyalty. We are so happy to hear that Lauren was able to get your holiday to Florida booked, meeting your wishes. I will pass your review onto her. If you need anything else at all before you jet off on your holiday then please don't hesitate to email admin@holidaygenie.com. Many Thanks, The Holiday Genie Team.

Avaliado com 5 de um total de 5 estrelas

Honestly the best service I have ever…

Honestly the best service I have ever received, Lauren (our sales advisor) could not have been faulted, always responsive and our holiday was the best experience my family has had in over 4 years!!! Thoroughly recommend!! ++++++++

3 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Hello Christina, Thank you so much for sending across this great review! We're so happy to hear that Lauren was able to help you get your family holiday booked and we're glad to hear you had an amazing holiday. I will pass your review onto Lauren, I'm sure she will be happy to hear from you. Many Thanks, The Holiday Genie Team

Avaliado com 5 de um total de 5 estrelas

I found a holiday that i wanted which…

I found a holiday that i wanted which then took me through to Holiday Genie site I phoned Genie up and booked it very easily and efficiently with the person i was talking to who was excellent and very knowledgeable.
All the paperwork and Atol certificates etc. was e mailed to me within 2 hours of making the booking.
Fantastic services and would recommend on my experience.

3 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Good Morning Paul, Thank you for leaving us an amazing 5 star review! We greatly appreciate any and all feedback from our customers. We're happy to hear that you received great customer service when you contacted us, we always strive to help our customers as much as we can to ensure they get the holiday they want. If you need anything else at all before you set off on your travels then please email admin@holidaygenie.com and we will be more than happy to help. Many Thanks, The Holiday Genie Team.

Avaliado com 5 de um total de 5 estrelas

Bob is always extremely helpful

Bob is always extremely helpful, polite, and very knowledgeable. He does everything he can to compete with other companies to give the best value for money, and is always truthful in his opinions when it comes to giving a description of the holiday you are interested in. Bob is a real credit to this company. I would not hesitate to book with them again and would be happy to recommend Holiday Genie to anyone.

3 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Good Morning, Thank you for taking the time in leaving us this amazing review! We're very pleased to hear that Bob was of assistance to you during your booking experience. We always try to help our customers as much as we can to ensure you have the absolute best time on your holiday. I will pass this review onto Bob. If you need anything else at all then please don't hesitate to email admin@holidaygenie.com. Many Thanks, The Holiday Genie Team.

Avaliado com 5 de um total de 5 estrelas

Excellent after Thomas Cook crash

Cannot fault holiday Genie at all. We had a flight booked through Thomas Cook for next year, holiday genie were on the phone within a day of Thomas Cook going under and we were sorted with a new flight within 4 days. Booking staff were very helpful and knowledgeable about the holidays. I am very impressed with the service received.

3 de outubro de 2019
Avaliação não solicitada
logotipo da Holiday Genie

Resposta da Holiday Genie

Good Morning, Thank you very much for leaving us this amazing 5 star review! We are very happy to hear that your holiday was saved after the sad closure of Thomas Cook. If there is anything else at all we can do to help then please send an email to admin@holidaygenie.com, Many Thanks, The Holiday Genie Team

Avaliado com 5 de um total de 5 estrelas

Wonderful customer service...

I have used Holiday Genie twice now and I have to say that Angelina is a credit to this company.
She is so patient and thorough in finding your perfect holiday request, I would have no hesitation in recommending her and the company to anyone else.

19 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Holiday

Me and my sister got an amazing deal to Dubai. We had a great time! I would like to give a big thank you to Stephen Bird who helped me with everything. I would highly recommend this company there were no issues at all.

9 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect service from Anne

Perfect service from Anne - was wary of booking as reviews are not great and I am wary of booking with companies I know nothing about. But I was reassured from the moment I spoke to Anne, got a fantastic deal and received all my documents the same day. Will certainly use again.

25 de agosto de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had booked a Florida holiday (flights…

I had booked a Florida holiday (flights and accommodation) with this company, and when I needed to cancel the accommodation and just keep the flights, the consultant Neil Bonner was exceptional, in that he sorted it for me without any hassle. He also booked our seats with Virgin at the time of booking, and has been so accommodating throughout our booking process.
A big shout out to Neil Bonner, and I will certainly be using Holiday Genie again for our next holiday, I've been extremely impressed.

21 de agosto de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Direct with British Aiways was cheaper!

PRICES ARE NOT WHAT ARE EXPECTED! Do not book with this company, unless you are unable to fill in basic forms and read basic information from a website. Was quoted roughly £470 for a Orlando 14 day holiday. From processing the deal, a form appears stating your email address, phone number and other personal information. I did proceed with the request and I stated in the information section asking if the deal displayed luggage allowance of 23kg (I already checked the British Airways website's prices and terms). The next day I had an email stating they could amend the booking for an extra £50 to what British airways was charging by going direct and a total price of £684! a massive increase from the first displayed £470! Always question these type of false advertising websites. Looks good on the front page but the book is not up to standard! Direct is almost always best! (If you are not very good with online transactions such as holidays bookings, ask someone more informed to help you and save money!)

19 de agosto de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Although a must admit that I was a bit…

Although a must admit that I was a bit dubious when my wife first booked our holiday (as I had not heard of the company), I can honestly say that this is one of the easiest arranged package holidays we have ever experienced.
We have just returned from a fantastic family holiday in Cozumel Mexico. Absolutely no issues whatsoever and we received concise and regular updates before and throughout the holiday concerning the arrangements.
Would highly recommend them.

15 de agosto de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT BOOK

These guys are somehow linked to Travel Up
Booked a holiday with them and on leaving the hotel we face a large bill for additional charges, this was never explained to us, not cited in any communication. In fact the destination was omitted from those that do have additional in resort charges.
Complaint made, not even acknowledged formally, rude customer service dismissive and amateur.

8 de agosto de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Just returned from Barbados

Just returned from Barbados, where we had a smashing holiday. Everything went smoothly; flight, transfers, hotel (Coral Mist - right on the beach). The only reason I'm not giving 5 stars is that I experienced (like others) the frustration of being told when booking that the price had increased by £200 plus. When I queried this I was simply told "Sorry, that price has finished now" even though it was still showing on the website! On checking, it was still the cheapest by some distance, so why they didn't just display the correct price I don't know.
To be fair, they went out of their way to let me know I could avoid a new tax by paying earlier, which saved me £70. Apart from the above mentioned issue, we had no problems at all.

5 de junho de 2019
Avaliação não solicitada

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