Dreadful customer service. I have been waiting 3 weeks for items to be picked up and they still do not get back to me!!! Will never shop Homebase again!
Localização
Trocar localizaçãoRose Lane, Whiddon Valley, EX32 8PG Barnstaple, Devon, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Good service at the store, staff extremely helpful. Achieved promised delivery, notified day and time, advised one hour before delivery. Delivery team, two guys, managed to get a heavy item to the... Ver mais
Extremely happy with our new kitchen dinner. Caroline Smaldon was fantastic from beginning to end. Always there to help, clearly experienced, spot on problem solving skills and great finish at a reaso... Ver mais
Carolyn helped us to design our new bathroom and showed great patience with us as we kept changing our minds. The products we eventually chose were just what we wanted and looked superb when installe... Ver mais
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Barnstaple
Escrito pela empresa
Homebase
Escrito pela empresa
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Rose Lane, Whiddon Valley, EX32 8PG, Barnstaple, Devon, Reino Unido
- 0345 640 7208
4,5
Excelente
178 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thanks to Jim at Barnstaple
Absolutely fantastic service and support from Jim at HB Barnstaple on several occasions. Straight-talking, honest and knowledgeable… and very much appreciated. Thanks Jim, Sara.
2 de janeiro de 2024
Avaliação não solicitada
Feeling sadly let down
Feeling sadly let down! Which is a shame as the the staff that served me couldn't have been more helpful on the day I ordered my kitchen cabinet in Barnstaple. I've waited till 2pm to hear when my delivery would be today and just had a phone call back at 2.40 pm to say they will fill the forms in to head office and I will hear within 48 hours? I've stayed home especially today which was the day the member of staff said my kitchen cabinet would arrive it's also printed on my receipt..
Update: My cabinet arrived this morning! 5.1.24 Thank you to Louise who gave me an explanation on the problem with my delivery and also for the call from Homebase in Barnstaple....
2 de janeiro de 2024
Avaliação não solicitada
Resposta da Homebase - Barnstaple
Hi Christine
We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with our Home Delivery team. We have reached out to you by email to get this sorted for you
Team Homebase
Easy to use click and collect service
Easy to use click and collect service, item was available within the hour, fast and efficient service and item paid for online. Good communication regarding item being ready to collect.
30 de dezembro de 2023
Avaliação não solicitada
Outstanding customer service
Outstanding customer service from Tracey & Elaine..
Went out of way to help me when I enquired if they had any fold up ottoman storage boxes/trunks( I couldn't think what they were called but Tracey worked out what I meant... )
Showed me what they had , was one particular one left in sale , carried it down off shelf so I could have a look to see size inside , went out of way to check on system if they did any in my preferred colour , and enquired if could give further discount as was last ex display one with small mark ( which they did on top of sale price)
Offered to carry out to carry out to car for me... a great help !!
Very pleasant/friendly and nothing was too much bother ..
Exceptional customer service experience, very happy 😊
27 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Barnstaple
Hi Sarah-Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Efficient and fast service
20 de dezembro de 2023
Resposta da Homebase - Barnstaple
Hi Christopher,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Prompt service and good availability…
Prompt service and good availability for the items I went in for.
13 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Barnstaple
Hi Betty,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Lovely staff
The staff here are always polite and friendly.
14 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Barnstaple
Hi Joanne,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Smooth transaction
Friends staff . I did a click and collect order, so nice smooth transaction. Thank you
6 de dezembro de 2023
Resposta da Homebase - Barnstaple
Hi A,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Quick & Easy
11 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Barnstaple
Hi Cobbers,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Only had to wait an hour before…
Only had to wait an hour before collection for click and collect, really pleased they were on the shelf waiting for me, apart from homebase on a whole there is never enough people serving and no one around when u need advice.
3 de dezembro de 2023
Resposta da Homebase - Barnstaple
Hi Roseanne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Order was ready for pick up
Order was ready for pick up, within the hour.
9 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Barnstaple
Hi Susan,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Easy peasy.
Always goes well does the click and collect routine, ordered online and collected a couple of days later at my convenience, served straight away and on my way home seconds later.
5 de dezembro de 2023
Resposta da Homebase - Barnstaple
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Website and ordering easy
Website and ordering easy, staff instore polite and chatty.
2 de dezembro de 2023
Resposta da Homebase - Barnstaple
Hi J,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Friendly helpful and efficient staff.
1 de dezembro de 2023
Resposta da Homebase - Barnstaple
Hi Amanda,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.