Homebase - Cromer Avaliações 

230
O TrustScore é 5 de um total de 5

4,8

Holt Road, NR27 9JW Cromer, Norfolk, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alain Mansfield your Kitchen Designer did a brilliant job designing my kitchen. I felt lucky to have found him. He has such a good eye for colour and design and was always smiling and positive, despit... Ver mais

Avaliado com 4 de um total de 5 estrelas

Did some extensive searching for a new garden bench over the weekend and found the best value one at our local Homebase, eight mikes away. Could not be delivered online so we ordered it for collection... Ver mais

Avaliado com 5 de um total de 5 estrelas

Helpful efficient staff. Harry (a lady) was, on two consecutive days, very helpful, with good knowledge of products and their store locations, and went out of her way to help - first with paint, then... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered goods via click and collect yesterday (7/9/24) to collect today. After being given an initial collection time of 10am at the Cromer store I was told I would receive notification of a more... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

230 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 46% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(230)

747 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I was in the Cromer store a few days in a row picking up items for my garden. Each time I checked out at the till Sam served me, she was friendly, helpful & knowledgeable.

1 de maio de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Wrong product picked, check before you leave the store

Wrong product picked however, got there in the end!

30 de abril de 2024
Avaliação não solicitada
logotipo da Homebase - Cromer

Resposta da Homebase - Cromer

Hi Darren​, 
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Click and collect customer service

I placed an order for quick and collect, this initially was very quick and easy to do which made me want to use this more often. When I got home, I received a call to let me know I had forgotten my items and left them on a bag of compost outside before driving home. I would like to thank Matt and Clare for both their great customer service both initially and afterwards and for checking the items against the orders on the system so they could match it to my order and contact me, as else I wouldn’t have remembered potentially until it was too late. Please pass on my appreciation to both Clare and Matt for their excellent customer service and help.

27 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service!

Clare & Matt were super thoughtful & helpful.
I wasn’t able to carry my bathroom cabinets but these were picked and carried out to my car for me without any fuss!

27 de abril de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Super friendly service

Graham was very kind, personable, friendly and helpful! 5 stars for service. Would have given 5 stars overall if there were some bags of coal in stock.

27 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Service

We popped in to get some flooring, Kevin was so helpful. He talked us through the products and then got cardboard for the trolleys as it was raining. He took us to the till and then stored one trolley for us. We couldn’t fit in my son’s car so had to take it back. Clare who’s served us till called Kevin back out without us asking. He was so helpful and said we can keep here for you.
We went back 45 mins later in my car and took 1 trolley, again Clare Called Kevin out without us asking and he brought the trolley down.
He offered to load the car for us.
What a pair of superstars, the anticipation of Clare and support of Kevin.
What a great asset to your company.

24 de abril de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The staff very helpful but!

The staff very helpful
But
The wording on the Dulux paint any 3 for 2 very deceiving as when we got thru checkout discovered gloss paint not included
Minute writing on bottom of advertising
The young man Luke who kindly put the heavy compost in car told us to go back and get the free coloured paint entitled to so we did and Sam sorted it at the till.

22 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Every single time I have used Homebase Cromer, which as a new home owner has been many times recently, I have found their staff exceptionally helpful. All are knowledgeable about stock and products, polite and friendly and give exceptional customer service with a smile. You leave with the impression of a great team.

13 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sam was very friendly and helpful

Sam was very friendly and helpful, she offered some gardening gloves as they were on offer and we bought them as they were good gloves. We wouldn’t have spotted the offer without her suggestion. She’s an asset to the team.

20 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lack of delivery option

We wanted to buy 6 x 18L Golden bamboo plants. However these plants are over 2 metres tall but are not available for delivery! It's impossible to get a plant of that size into a family car let alone 6. The lack of delivery option is just dumb

16 de abril de 2024
Avaliação não solicitada
logotipo da Homebase - Cromer

Resposta da Homebase - Cromer

Hi Peter​,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review
Many Thanks,
Team Homebase

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