Homebase - Leeds Avaliações 

94
O TrustScore é 4 de um total de 5

4,2

Moor Allerton Centre, King Lane, LS17 5NY Leeds, West Yorkshire, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Having driven 50 minutes to collect a click and collect, we found the item to be cracked and faulty as we were loading it in the car. As there were no others available in store, we left empty handed.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Me and my husband been to many stores looking to buy a new Kitchen at best price .we visited Leeds homebase at Allerton Centre and we spoken to Frances Ballance who is a Kitchen and Bathroom Expert .... Ver mais

Avaliado com 4 de um total de 5 estrelas

The goods were quickly brought to the till so there was no delay. They were exactly as ordered so that side of the transaction was fine. I also bought a couple if other things one of which I had to c... Ver mais

Avaliado com 5 de um total de 5 estrelas

We used Homebase for the kitchen after seeing the good job of my parents in Plymouth. Very pleased, so when the opportunity arose for a new bathroom went back to see Frances again. She doesn’t disappo... Ver mais


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

  • Moor Allerton Centre, King Lane, LS17 5NY, Leeds, West Yorkshire, Reino Unido

  • 0345 640 7584

4,2

Muito Bom

O TrustScore é 4 de um total de 5

94 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 46% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(94)

749 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

I ordered some grey anthracite cup…

I ordered some grey anthracite cup handles that I really liked but then found there were no matching knobs or bar handles to go with them. This was disappointing and a little strange I think but Homebase refunded me without an issue.

21 de agosto de 2024
logotipo da Homebase - Leeds

Resposta da Homebase - Leeds

Hi Jo, 

Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. We hope you do find something you like 😊 

Thanks,
Team Homebase

Avaliado com 3 de um total de 5 estrelas

Ordered a Kacher pressure washer click…

Ordered a Kacher pressure washer click & collect in Leeds. After travelling from Wakefield to pick up order only to find they had given me the wrong item. Had to go back to change it. Luckily they still had one.

24 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Leeds

Resposta da Homebase - Leeds

Hi Paul,

We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Avaliado com 2 de um total de 5 estrelas

Did click and collect order

Did click and collect order, both items showing in stock. However one item was then cancelled as it was not in stock. Got to store, no one at click and collect desk so had to go and find someone. Not the first time this has happened.

22 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Leeds

Resposta da Homebase - Leeds

Hello Jacki,

Thank you for your review, we're sorry that one of the items was out of stock. We will make sure to feedback your information to the team.

Kind Regards

Team Homebase

Avaliado com 5 de um total de 5 estrelas

Ordered it was done in the hour when I…

Home base moortown Ordered it was done in the hour when I got there it was ready to pick up . Was wanting some pea stones but they had non in the store so look on line said 10 so I asked and they said they hadn't been written off yet as broken bags. So been checking and they still haven't done it . Really need some pea stones they need to correct the figures so customers can buy

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Just bought something cashier mathew …

Just bought something cashier mathew needs to understand what customer service is. How are you or thank you should be basic skills than just ignoring you.

14 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Leeds

Resposta da Homebase - Leeds

Hi Basharat​,

Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Avaliado com 5 de um total de 5 estrelas

On line order

On line order. Text received within the hour saying ready for collection. Staff at Moortown, Leeds store extremely friendly and helpful.

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Fine - apart from the sticky sticker!

Really good - until I came to try to remove the sticker asking for a customer service review…which wouldn’t come off cleanly and required careful (time consuming) scraping off and wiping away the residue (with lighter fluid) 😬🤦🏻

29 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Click and collect order ready on time. I was kept up to date when the order was ready to collect from in store. Courteous and helpful staff

27 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick and easy

Quick and easy to collect.
The young man lifted the boxes into my car as a matter of service. Greatly appreciated as I wouldn’t have managed them on my own.

20 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Had a disappointing experience

Had a disappointing experience. Picked up my tin of paint, when I got home the lid had come off and paint was everywhere inside my shopping bag. Thank goodness I didn’t put the tin directly in the boot of my car, and my shopping bag was robust enough not to leak.

Given that I usually have to prise the lid off a new paint tin with a flat edge screwdriver, I have no idea how this happened. Could I have been sold a tin of paint that had been returned after being opened?

Sent emails to the customer services, but they have all bounced back.

28 de junho de 2024
Avaliação não solicitada
logotipo da Homebase - Leeds

Resposta da Homebase - Leeds

Hi Rachel​, 

Thanks for your feedback. We’re sorry for any disappointment caused - We've reached out to you via email regarding this. Please let us know if you need any further support.

Thanks,
Team Homebase

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