Homebase - Lowestoft Avaliações 92

O TrustScore é 4.5 de um total de 5

4,3

Tower Road, NR33 7NG Lowestoft, Suffolk, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This was not a planned ordering experience. That morning an email from local Homebase landed in my Inbox warning of imminent cold freezing weather and snow. Arctic conditions. Bells rang in my head!... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very easy to order, excellent customer service. Ordering online was quick, simple and hassle free. I ordered for click and collect to my local store. Order went through ok, no problems and speedy emai... Ver mais

Avaliado com 2 de um total de 5 estrelas

Order placed online, to be ready for Monday collection. Monday came and went. Went to collect next day - still not in? Delivered, appaerntly, as I was leaving store. Went to collect next day - han... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited the Lowestoft branch today and was met with really friendly faces and pleasantly surprised how helpful everyone was, especially Ian who just seemed he couldn't do enough. Got everything I need... Ver mais


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

  • Tower Road, NR33 7NG, Lowestoft, Suffolk, Reino Unido

  • 0345 640 7261

4,3

Excelente

O TrustScore é 4.5 de um total de 5

92 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 4% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Time Wasters

Your order will be delivered on or before Thu 4th December between 8am-6pm still waiting no update to say whether their arriveing or not it's just saying delivery to be expected today it's not very helpful it won't let me track it on the website only in my Gmail it's saying shipped useless information if i'd of known it was going to be a long process i'd of ordered through The Range the only reason I didn't it said a longer delivery date it would have been quicker than yous as they have stores open near by if it dosen't arrive today it's false information you might aswell close the main Warehouse down in Stow Market

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My order was uncomplicated

Placing my order was uncomplicated, delivery was made on the day as stated the time within a time slot of two hours informed by text message. The quality of my purchase was as expected.

1 de novembro de 2024
Avaliado com 3 de um total de 5 estrelas

Delivered on time well packaged but damage to the drawer, disappointing.

Delivered on time well packaged

3 de outubro de 2024
logotipo da Homebase - Lowestoft

Resposta da Homebase - Lowestoft

Hi Beverley, 

Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed. Since your review relates to an online order, we would appreciate it if you could update your review by selecting 'no specific location'. If you’d like to discuss your concerns further, please don’t hesitate to reach out to us here: https://help.homebase.co.uk/hc/en-gb/requests/new.

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Great Service

From the member of staff @ the collection point to the staff member who helped lift the item into my car after first wheeling it out. Can’t fault the service and both members are a shining example of great customer service. Sorry I didn’t take names but i collected item between 9-10am

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I purchased 15 let’s of dusty green…

I purchased 15 let’s of dusty green masonry paint and needed another 5 ltrs to finish my bungalow and all I kept getting from Homebase Lowerstoft we can’t get it so I had to paint the rear of bungalow in a different colour and different brand what a let down by this company I even phoned crown paints .

15 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Lowestoft

Resposta da Homebase - Lowestoft

Hi Kenneth,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. We can see that the colour is now available by order only and this can either be ordered by the store for delivery to the store or ordered on line for home delivery

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Great service

I went in to the store looking for a garden parasol and a very friendly and helpful member of staff pointed out all the available options. Great service!

10 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

terrible...

terrible.... I drove all across town 30mins there & back to find out my click & collect package was only half there... the flat pack bistro set was missing the chairs .....
terrible customer service 😑...

10 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Lowestoft

Resposta da Homebase - Lowestoft

Hi Jane,

Thank you for your review, we're sorry to hear that you were disappointed by the customer service. We have raised this with the store manager for further review.

Kind Regards

Team Homebase

Avaliado com 5 de um total de 5 estrelas

Homebase Lowestoft

Visited the Lowestoft branch today and was met with really friendly faces and pleasantly surprised how helpful everyone was, especially Ian who just seemed he couldn't do enough. Got everything I needed and more thanks to some great advice.

3 de agosto de 2024
Avaliação não solicitada

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