In the world we live in today it is so rare to receive outstanding customer service, the above and beyond kind of customer service. Brigitte Bishop is this type of individual. It's when unforseen thin... Ver mais
Localização
Trocar localizaçãoSevenoaks Way Industrial Estate, Main Rd, BR5 3QD Orpington, Kent, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Attended Orpington Homebase today as order of wallpaper was wrong. Dreading it as it can be stressful at customer care but Kelly who assisted us could not have been more professional, friendly & just... Ver mais
Now I know Homebase is not the cheapest option around, but when needs must, went in for a pack of 13amp fuses as my plug has just blown at home and now when looking to do my accounts I realised I have... Ver mais
A empresa respondeu
Kerry Anne at the customer service desk was extremely helpful when I placed an order for paint today, even though she had to also deal with voices in her headset - so patient and friendly! Homebase... Ver mais
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Orpington
Escrito pela empresa
Homebase
Escrito pela empresa
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Sevenoaks Way Industrial Estate, Main Rd, BR5 3QD, Orpington, Kent, Reino Unido
- 0345 640 7065
4,6
Excelente
150 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience.
Veryl quick and efficient and polite staff..!!
18 de junho de 2024
Avaliação não solicitada
Nice item at reasonable price,easy to…
Nice item at reasonable price,easy to order and speedy collection many thanks.
13 de junho de 2024
Avaliação não solicitada
Very kind and helpful staff
Very kind and helpful staff. Order was intact.
7 de junho de 2024
Avaliação não solicitada
Bought a mirror online which was…
Bought a mirror online which was delivered in several pieces by Yodel driver who literally ran after depositing it on my doorstep. I’ve only rated this review as 3 stars as the in store customer rep @ Orpington dealt with the refund without fuss and was extremely helpful.
9 de junho de 2024
Resposta da Homebase - Orpington
Hi Debbie,
Thank you for your feedback ,we will pass this on to Yodel and the delivery driver. We are pleased to hear that Orpington were able to resolve this quickly.
Kind Regards
Team Homebase
Service witha smileI walked over to the click and collect…
I walked over to the click and collect and was greeted with hello how can I help you and a smile . I showed the girl my order number and she went and grabbed it off the shelf all correct great customer 😘 care I will carry on ordering items from homebase using click and collect
5 de junho de 2024
Avaliação não solicitada
Easy to order online to collect in…
Easy to order online to collect in store. Great communication.
Friendly and efficient, super easy pick up.
1 de junho de 2024
Click and Collect
Click and collect very easy. No waiting, staff very helpful and polite.
29 de maio de 2024
Avaliação não solicitada
The paint pot
I placed my order, it was ready within the hour, popped down to pick-up it was ready and wateing for me. great service
28 de maio de 2024
Avaliação não solicitada
Robert was very helpful and polite…
Robert was very helpful and polite lovely young man
24 de maio de 2024
Avaliação não solicitada
Great customer service
Staff were really helpful and friendly- well done
24 de maio de 2024
Avaliação não solicitada
Quick service and great products.
23 de maio de 2024
Avaliação não solicitada
The product collection was poor - no assistance
The product collection was poor. Being 7 months pregnant you would think someone would offer to get someone to help me. No I had to carry out a lawnmower on my own with no help. Or assistance from anyone. To be asked when I left the store if I wanted my patio doors done.
No thank you a gentlemen to help put it in my car would suffice.
21 de maio de 2024
Avaliação não solicitada
Resposta da Homebase - Orpington
Hi Maria,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Helpful and pleasant staff
Helpful and pleasant staff. The whole process was very efficient.
20 de maio de 2024
Avaliação não solicitada
Staff extremely helpful and friendly
The staff were extremely helpful and friendly.
20 de maio de 2024
Avaliação não solicitada
Order no. sticker damages packaging
The collect order number label stuck to the product is very difficult to remove and damages the packaging - not good when the product is a gift.
Last time will be using the service.
20 de maio de 2024
Avaliação não solicitada
Resposta da Homebase - Orpington
Hi isau,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Good deal and super customer service. I always buy from Homebase
18 de maio de 2024
Avaliação não solicitada
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