Homebase - Sevenoaks Avaliações 

82
O TrustScore é 4.5 de um total de 5

4,4

Sevenoaks Retail Park, Old Otford Road, TN14 5EW Sevenoaks, Kent, GB


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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

My order was missing as it was collected by another customer. I had to wait for this issue to be resolved and get a new item.

Avaliado com 5 de um total de 5 estrelas

We had to collect a click & collect. The staff were helpful sorting this, and for cancelling another order from another branch. This was helpful as they found what we needed at this branch in the cl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Richard Moloney of Homebase Sevenoaks was exceptional in helping my Wife with her choice of Shower Room to replace our old Bathroom! His recommendation of Paul Collins of IFit (Installer) was fully ju... Ver mais

Avaliado com 1 de um total de 5 estrelas

Not happy. Required 4 tins of paint (buy one, get one half price). Website said store had stock, so ordered. Only 3 available and third would have been full price so just took 2. Have to wa... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

  • Sevenoaks Retail Park, Old Otford Road, TN14 5EW, Sevenoaks, Kent, Reino Unido

  • 0345 640 7119

4,4

Excelente

O TrustScore é 4.5 de um total de 5

82 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 47% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(82)

766 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really easy collection

Really easy collection. The two young ladies who dealt with our collection were both really helpful and lovely and polite saying have a nice day. The whole process was quick and easy.

18 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order given to someone else!

My husband went to collect the order and they had given it to another customer and no others in stock! Homebase have sent a text to say thank you for your order… I sincerely hope to receive the refund and some compensation for the error especially when they apparently request id!

11 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Sevenoaks

Resposta da Homebase - Sevenoaks

Hi Julie​,

Thanks for bringing this to our attention. We’re sorry to hear we were unable to fulfil your click and collect. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Avaliado com 1 de um total de 5 estrelas

Horrible experience.From being in store…

Horrible experience.From being in store at Sevenoaks to be told that my garden furniture wasn’t in stock, to the be told it’s out of stock everywhere. To then find it online, to the money then be taken and then to be told it would arrived on 23rd July. From the promised delivery date, to the delayed date, to be delayed again, and again and again. Won’t be using Homebase again. Then the delivery was missing parts!! The ridiculously low amount of compensation I received to the poor customer service.

23 de julho de 2024
logotipo da Homebase - Sevenoaks

Resposta da Homebase - Sevenoaks

Hi ​,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. We can see that you have been in contact with our senior team to get this resolved for you.

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Great service

Easy to order online, item was ready when store opened, staff friendly and efficient at collection.

21 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The man serving was extremely unhelpful…

The man serving was extremely unhelpful and rude. He had a very ‘can’t be bothered’ attitude.

19 de julho de 2024
Avaliação não solicitada
logotipo da Homebase - Sevenoaks

Resposta da Homebase - Sevenoaks

Hi Susie,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

I shop here often

I shop here often and the staff are lovely! I always find what I need at an ok price. I love the click and collect service, it’s very convenient

2 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No self assembly instructions.included

No self assembly instructions.included.
Utterly useless thanks a lot.

27 de maio de 2024
Avaliação não solicitada
logotipo da Homebase - Sevenoaks

Resposta da Homebase - Sevenoaks

Hi Mrs. Fountain​,

Thanks for bringing this to our attention. We’re sorry to hear you're not happy with the product details. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) if you would like to discuss this further.

Team Homebase

Avaliado com 5 de um total de 5 estrelas

Homebase came through for us!

Richard Moloney of Homebase Sevenoaks was exceptional in helping my Wife with her choice of Shower Room to replace our old Bathroom! His recommendation of Paul Collins of IFit (Installer) was fully justified and his surveying of goods needed was excellent ie Shower Fittings, Integrated Sink and Toilet Unit and Tiles etc! All in all a a job well coordinated! Thank you Homebase!

3 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Darren ( Manager) and Norma (Customer…

Darren ( Manager) and Norma (Customer service desk) helped me with an online return(delivery with missing parts) that could not be disassembled. Understood my problem and helped me with my return. (unlike the online customer service) Thank you both very much.

9 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service in Sevenoaks branch!

I visited the Sevenoaks branch today and was served by a lady called Vicky and young man who I think was a manager/supervisor. Both were really lovely and were extremely helpful. They were really friendly and had great product knowledge. The young man/manager even sought further advice for me from their paint specialist who was also very helpful. I couldn't have asked for better service.

30 de abril de 2024
Avaliação não solicitada

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