I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
A empresa respondeu
Shorehan Road, Northgate, NG34 7AQ Sleaford, Lincolnshire, GB
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I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
A empresa respondeu
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... Ver mais
A empresa respondeu
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... Ver mais
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... Ver mais
Escrito pela empresa
Escrito pela empresa

Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Quick, friendly and polite service from Tracye. Thank you!
Purchased two lamps that had minor faults when I got home. Spoke to Sarah who was very friendly and helpful, excellent customer service, thanks Sarah you're a star*****
Carol Mick and Lisa and others to many to mention are always at the ready to help. I go in a few times a week for various items and they always say hello and ask if I need help. They all need a pay rise for the hard work they do. Staff at Sleaford are a credit to Homebase.
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit and could not be more apologetic.
We also ordered a garden box which was packaged up but when we assembled it we noticed a corner was missing it was bedded in the polystyrene. Not Homebase fault, but my Husband glued it as we thought it will do as Homebase store was about 18miles away and the next may be the same.
Helpful staff. Sandra on the till at Sleaford was friendly and I got the products I needed at a fair price.
I went to the Sleaford Lincolnshire homebase to purchase a toilet seat. Stephen and Sarah B went above and beyond to help me. Nothing was too much trouble. They was so friendly and helpful . Didn't rush me. A credit to the company.
Utility room refurbishment: Chris helped us immensely with suggestions and CAD design features to plan and resolve layout issues to our utility room. The refurbished room now reflects the image of the CAD diagrams.
Lisa (in Sleaford) was really helpful and her customer service was great. Would absolutely go back and would hope to be served by her.
I found it really easy to find everything i needed and got inspiration for future projects as well. Lisa who served us at the till was very nice and smiley.
Awful experience. Ordered online and the colour wasn't anything like it was supposed to be. Had to return to store 1hr away there and back to be told I couldn't swap for a different colour. Had to drop paint and get refund withing 7 days. Also got a deal so lost out on the deal as I only returned three so paid full price for one. Instead of bogof.

Resposta da Homebase - Sleaford
Dean was very helpful and friendly! A wonderful experience.
Co I just went and picked up my order without waiting very long, just brilliant 👏
Lisa was great and very nice and cheerful
to me.She gave me a kind smile that brightened up my day. Keep the good work up.
From Evie. P.S.keep it up LISA!
Very good selection in stock and ready to click and collect from my local store quickly. Nice friendly, helpful staff. Thank you
Both items in stock had security tags opened. We asked till operator to check the contents. Which they made a play of doing, then got home and installation parts were missing.

Resposta da Homebase - Sleaford
Chris was most helpful and answered all the questions.
I brought a bistro set from your sleaford store but unfortunately not all of the bolts were in the pack to build it with. I went back into the sleaford store and Sarah was most helpful and found me what I needed.
Had too 'replace' a failed product under warranty. CAROL the member of staff I delt with put herself out to find replacement as they no longer did that product, rather than just crediting me.
Result - I now have a new window vac
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