Homebase - Telford Avaliações 

114
O TrustScore é 4.5 de um total de 5

4,6

Wrekin Retail Park, Wellington, TF1 2DE Telford, Shropshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our kitchen designer, Lewis Wilkinson did a brilliant job in designing a kitchen that has a real wow factor. Its looks, layout and functionality tick every box. Lewis kept in close touch throughout t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Never buy a kitchen from HomeBase. Worst experience ever. Poor design, missing parts, some extra parts added unnecessary. THEY DON'T ALLOW RETURNS ... NOT EVEN A ******* PLUMBING KIT, WHI... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Nice clean stores ,with toilet facility's. Staff who are always helpful. isles wide enough for prams wheelchair access & As the carer for ASD & Dementia relatives .We find your stores are less confusi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was late collecting my order, I phoned the store & spoke to one of your advisers, she assured me that the store would hold onto it. On collection, the store adviser remembered speaking to me. I al... Ver mais


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

  • Wrekin Retail Park, Wellington, TF1 2DE, Telford, Shropshire, Reino Unido

  • 0345 640 7147

4,6

Excelente

O TrustScore é 4.5 de um total de 5

114 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 47% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(114)

756 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Nice clean stores ,with toilet…

Nice clean stores ,with toilet facility's. Staff who are always helpful. isles wide enough for prams wheelchair access & As the carer for ASD & Dementia relatives .We find your stores are less confusing & calmer for their use .Well done homebase .Keep up the good work! .inclusive friendly.

2 de maio de 2024
Avaliado com 1 de um total de 5 estrelas

Been to the store many times for my…

Been to the store many times for my order to be told it isn't ready for collecting, then had a message to say its been collected? So not only do I not get my order I've lost out of nearly £400!!

6 de maio de 2024
Avaliação não solicitada
logotipo da Homebase - Telford

Resposta da Homebase - Telford

Hi Stephanie​, 

Thanks for your feedback. We’re sorry for any disappointment this has caused to you - We're currently look into this with the instore team. One of your our Escalation Team members will reach out to you soon.

Thanks,
Team Homebase

Avaliado com 3 de um total de 5 estrelas

The items were assembled for collection…

The items were assembled for collection but I didn't receive a notification. I had to go to the store and ask.

27 de abril de 2024
Avaliação não solicitada
logotipo da Homebase - Telford

Resposta da Homebase - Telford

Hi Charles​, 

Thanks for your feedback. We’re sorry for any disappointment caused by the lack of contact! We'll share your review with the store and log internally for review. We hope your next order with us is the 5* experience you deserve 😊 

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Bathroom Order Telford

Excerllent customer service from Lewis & Ashley at Homebase Telford with choosing and ordering our bathroom.
Prompt delivery, preview images and professional service throughout the process.
Thank you both.

15 de março de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Return of damaged item.

Had to return parasol that I had ordered online as part of a patio set as it was damaged. Staff at Telford branch were helpful and efficient and replaced the item.

21 de abril de 2024
Avaliado com 3 de um total de 5 estrelas

Damaged unit

Unit was damaged on base when delivered we ordered this from homebase warrington not very good

4 de abril de 2024
logotipo da Homebase - Telford

Resposta da Homebase - Telford

Hi Maureen, 
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Efficient Customer Service

I ordered a 37CM 1600W Powerbase lawnmower in store but online and the product was ready within 10 minutes and put on a wheeled pallet trolley ready to go. Quick custom, efficient and a decent £99 price to boot. If I'd have applied the 10% discount, it would have been cheaper still.

3 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered online

Ordered online. Straightforward process for click & collect. Used discount offer and additional first order online for even more saving. Messaged the following morning to confirm goods ready for collection.

1 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Online order, easy and efficient.

Overall, very happy with my purchase experience with Homebase. The nearest store is several miles away but I got a good “offer” deal on a particular paint for a decorating project at home. I placed and paid for my order online to secure my chosen paint and received notifications via e-mail to confirm the order and when it was available to collect, an hour or so after it was placed. The order collection was easy with the paint waiting with customer service to be picked up and all the staff I encountered were pleasant and helpful.

23 de outubro de 2023
Avaliado com 2 de um total de 5 estrelas

Poor Quality control

Traveled all the way to Telford from Mid Wales to get some Easipanels, went to Telford as they were showing 19 in stock. When I got there 15 were badly damaged and not useable, managed to buy 6 as two damaged ones I could still use. No apologies from the staff, although they did discount the two damaged usable panels. Why don’t they check there stock before placing on the shelves.

If it wasn’t for the fact that only Homebase seem to do these panels I would have shopped elsewhere

19 de março de 2024
Avaliação não solicitada
logotipo da Homebase - Telford

Resposta da Homebase - Telford

Hi Andy​,

Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback is like this is incredibly important to us and we've . Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

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