Homebase - Tunbridge Wells Avaliações 

67
O TrustScore é 4.5 de um total de 5

4,4

Unit 1 A, Linden Park Road, TN2 5QL Tunbridge Wells, Kent, GB


Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Sadly 19 of the 25 tiles were found to be broken after I had taken out the first 6 good ones. The damage indicated the box had been dropped at the original warehouse, not by the courier, who used a se... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My order was ready to collect very quickly after ordering.. When I arrived at the store to get my order I was served by a friendly member of staff. She was able to find my order quickly. The whole tr... Ver mais

Avaliado com 5 de um total de 5 estrelas

Throughout the Tunbridge Wells store we found the staff exceptionally helpful. In the plants area the lady staff member was so knowledgeable and courteous. The gentleman at the door similarly helped u... Ver mais

Avaliado com 5 de um total de 5 estrelas

I regularly visit Homebase in Tunbridge Wells (Linden Park Road) and am often served by a lady called Shelly (Operator number 232928). She is always helpful and cheery. Great customer service attitude... Ver mais


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Sobre Homebase - Tunbridge Wells

Escrito pela empresa

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

  • Unit 1 A, Linden Park Road, TN2 5QL, Tunbridge Wells, Kent, Reino Unido

  • 0345 640 7071

4,4

Excelente

O TrustScore é 4.5 de um total de 5

67 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 47% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(67)

761 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

amazing stuff helpful fast

amazing stuff helpful fast . Andy was polite. And he was helpful told us about the order, we had doublechecked with us the order..sue was helpful to . thank you

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not enough staff so no one to help me…

Not enough staff so no one to help me out with a large box of garden furniture- had been to Sevenoaks previous week and they were so helpful

24 de julho de 2024
Avaliação não solicitada
logotipo da Homebase - Tunbridge Wells

Resposta da Homebase - Tunbridge Wells

Hi Heidi,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Very helpful staff team at Tunbridge Wells

Throughout the Tunbridge Wells store we found the staff exceptionally helpful. In the plants area the lady staff member was so knowledgeable and courteous. The gentleman at the door similarly helped us with specific questions and took time to take us to the area where we found what we were looking for. Amari on the till could not have been more helpful - friendly, enthusiastic and smiling throughout. Great advocate for Homebase.

21 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

parasol base

Went in to buy a parasol base, I didn't know which one would be big enough for my parasol. A very helpful member of staff helped me, even unboxing the product so I could check the size

20 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Store was very well presented

Store was very well presented. Staff members were very helpful, Alison helped us locate the house plants, another staff member helped us to locate the rotary airer covers and Shelly who served us on the checkout was also very helpful and polite.

7 de junho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Order was ready but staff disengaged

Order was ready but the energy, or lack of, from the staff member did not inspire confidence. We were also incorrectly directed to the wrong part of the store when there was a whole display in the correct area!

7 de julho de 2024
Avaliação não solicitada
logotipo da Homebase - Tunbridge Wells

Resposta da Homebase - Tunbridge Wells

Hello Carol,

Thank you for your review, we're sorry that the customer service you received was not to the high levels of customer service we expect at store.

Kind Regards

Team Homebase

Avaliado com 5 de um total de 5 estrelas

I went into get plants i had a good…

I went into get plants i had a good service at the till with two young lady’s shelly was very helpful :) told me about this to leave a feed back so i have she also gave me information on what’s on sale ilbe looking at that to very interesting thankyou and online to .

21 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service today served by a young…

Great service today served by a young lady by the name of Shelly who helped me make sure I got the right products and spent time explaining them to me , that is something you rarely get these days thank you fab shopping experience

20 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant staff

The staff. I lost my long-cherished gold ring in the store whilst plant shopping. Assistant handed it in, my panic call when I arrived home got most reassuring response and today I was treated so well by everybody when I went in to collect it.

6 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely unhappy box smaller from…

Extremely unhappy box smaller from store to boxes purchased on line but same price?

Also box cracked ????

1 de junho de 2024
logotipo da Homebase - Tunbridge Wells

Resposta da Homebase - Tunbridge Wells

Hi Mary,

Thanks for your feedback. We’re sorry for any disappointment this has caused to you. Sometimes our online and instore pricing/promotions do differ - You can find all our pricing policy here - (https://www.homebase.co.uk/customer-services/resources/pricing-policy.list) Please reach out if you need any further support.

Thanks,

Team Homebase

Avaliado com 3 de um total de 5 estrelas

Grubby environment

The click and collect service was good but the whole store was grubby and poorly presented .

27 de maio de 2024
Avaliação não solicitada
logotipo da Homebase - Tunbridge Wells

Resposta da Homebase - Tunbridge Wells

Hi Patricia,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais