HomeSwapper Avaliações 

471
•
O TrustScore é 2 de um total de 5

2,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Reply to Homeswappers reply ! Not true at all ! Ive just logged in & checked generated swaps & they do not fit requirements, no garden or its housing association instead of council ect ! So therefore... Ver mais

Avaliado com 1 de um total de 5 estrelas

My landlord wouldn’t pay the fees for full account membership (even though they were the ones who suggested homeswapper) so I paid it myself via PayPal as requested. The payment has been taken and h... Ver mais

Avaliado com 2 de um total de 5 estrelas

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time.. Even 100% matches, areas, home sizes, rooms etc y... Ver mais

Detalhes da empresa

  1. Serviços Empresariais

Escrito pela empresa

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Informações de contato

2,0

Ruim

O TrustScore é 2 de um total de 5

471 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 82% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,0

Todas as avaliações

(471)

64 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

People are spoiling the automatic multi-swap feature for everyone else

Lots of people on there putting types of homes, number of bedrooms and locations on their lists that they don’t actually want to move to. These people are putting these homes on there to create their own multi-swaps manually. They are messing up the multi-swap feature that automatically matches homes and creates successful chains. These people are stopping others from moving.

This has got to be addressed. DON’T PUT HOMES ON YOUR LISTS THAT YOU WON’T MOVE INTO YOURSELVES!

HomeSwapper, you need to address this issue immediately

2 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Pathetic site

Pathetic site. Says you have a match and they not even looking for your area. It's obviously another useless site so councils look like there helping when in fact the don't help

29 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Homeswapper website is frustrating

Homeswapper website is frustrating! I can't edit details where I'd like to move to. My landlord details are not right no matter how many times I correct it the wrong landlord shows up. Have to keep filling forms. Its really a poor service. By the way homeswapper you owe me money, just been informed my landlord pays the subscription . Please refund.

24 de setembro de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Sue, we're sorry to hear you've been having issues. If you are unable to change your details this could be because you have an active SwapTracker mutual exchange application in progress. Please contact our Customer Support team and they will be happy to investigate.
With regards payments, if your landlord joins HomeSwapper after you have previously paid, this means you no longer have to pay in the future (if they approve your membership). It does not affect any previous payments unfortunately.

Avaliado com 1 de um total de 5 estrelas

Took my money, gave no service

My landlord wouldn’t pay the fees for full account membership (even though they were the ones who suggested homeswapper) so I paid it myself via PayPal as requested. The payment has been taken and has cleared but many months later with repeated complaints submitted to homeswapper and my account has never been activated.

This means that the service and website are completely useless

23 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

2 days now i have been trying to log in…

2 days now i have been trying to log in as computer was playing up so lost password,ive emailed them 4 times all they do is send a message saying how busy they are this is not a very good site

15 de setembro de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Nikki, have you tried the "Forgot your password" link on the HomeSwapper login page? If that doesn't work, during busy periods please allow up to 5 working days for our Customer Support to get back to you. Thanks.

Avaliado com 1 de um total de 5 estrelas

New password yet again……really.?

WHY DO WE HAVE TO KEEP CHANGING PASSWORD EVERY FEW WEEKS! It’s soooooo frustrating as it won’t accept the new password every time it’s changed…. I wish someone would sort it out at your end please. I
Am now yet again locked out of my account….this is a fault at your end……

4 de setembro de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Maggi, we take your security extremely seriously. This is why you are asked to change your password every 90 days. This is security best practice.

Avaliado com 1 de um total de 5 estrelas

None of the homes im sent as wmatches…

None of the homes im sent as wmatches are in any of the areas I asked

2 de setembro de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi, all matching homes are in the areas you have specified. However, if you have chosen a large distance in miles then this may include other towns/villages you might not be interested in. If this is the case, please consider reducing the distances for your preferred areas.

Avaliado com 1 de um total de 5 estrelas

Personally, waste of time

Every day l get a message, it's from Homeswapper with matches. They are the same ones as yesterday and every other day, that l have pressed unlike on , because they are the wrong bed size, and not looking for what l have got.
I say personally, only my opinion its a complete waste of time.

25 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

If you live in a flat like mine

If you live in a flat like mine , and you want out 1,ooo,000 million miles away give it a go guaranteed you will get no -where less you climb mount Everest simultaneously whilst making a nice cup of Tea, every single one of the nice people on it live in cloud cuckoo land , no la-la land and I've seen the film, great film ;_) rOB

14 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Were have all the people gone from…

Were have all the people gone from house exchange site was so much better than this site in every way. They they have all this people non it only have 3 pages . Every day week nothing changed. Wait bad site it is all round there reply no good don't make no difference at all just very bad site people don. have a choice no other site to use . .

19 de agosto de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Tony, if you are referring to "3 pages" of matching homes then please consider amending your requirements slightly (e.g. increasing the radius on your preferred locations). Flexibility is often the key to finding a swap.
You can also use the "Looking for a home like yours" search which shows you all homes where the swapper is looking for one like yours. This can help find a perfect home in an area you may not have not considered before.

Avaliado com 1 de um total de 5 estrelas

Stupid timewasting site!!!!

Stupid timewasting site!!!!! Ive been on this site for 7 years trying to find a houseswap, i messaged like less than 100 tenants asking for a swap and the only reply i get is sorry im not interested!!!! I even get same replies from people that like my home and need the same requirements that my home has, which ive got!!!!! I wasted 7 years looking for house swaps and didnt get anywhere!!!! WHAT KIND OF AN ORGANIZATION MADE THIS SITE!!!??? 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

10 de agosto de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Armaan, we're sorry to hear you've found your experience to be frustrating. We're proud that thousands of people swap every month using HomeSwapper.
Unfortunately, we have no control over whether another tenant wants to swap or not. Although your home may be a perfect match, it's ultimately down to personal choice

Avaliado com 2 de um total de 5 estrelas

Reply to Homeswappers reply

Reply to Homeswappers reply ! Not true at all ! Ive just logged in & checked generated swaps & they do not fit requirements, no garden or its housing association instead of council ect ! So therefore the generated swaps do not match up !

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

chin up be persistent

took a whole afternoon timewasters etc but worth it keep persevering you will get the swap you need

6 de agosto de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Sher, thank you for your positive feedback and advice for other swappers. Best of luck in your new home!

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service

8 de junho de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi, thank you for your positive feedback. We really appreciate it!

Avaliado com 1 de um total de 5 estrelas

I’ve been locked out of my account…

I’ve been locked out of my account since April. I’ve completed their feedback form, emailed, and sent a message to their Facebook. No one has responded.

1 de abril de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi, we are sorry to hear that you're experiencing issues with your account.

Our Customer Support team aims to respond to all enquiries within 5 working days. In the meantime, please check your junk or spam folder in case our response has been filtered there.

If you haven't received an email from us, we recommend contacting your email provider to check whether there may be an issue with receiving emails from the HomeSwapper address.

Avaliado com 1 de um total de 5 estrelas

This site is full of time wasters I've…

This site is full of time wasters I've been on here for ten years. They press like and then don't want to swap even though they want my area and I have a decent house. Newspaper sends matches with people who do not even want my area. It's so annoying.

14 de julho de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Tracey, we're sorry to hear you have not found a swap yet. Thousands of tenants swaps using HomeSwapper every month so please don't give up.

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible clunky dated…

Absolutely terrible clunky dated website. Awful to use, near impossible to upload a picture without a total palaver and the messaging system is dated and slow to update. Please sort this website out already it's stuck in 2008.

13 de julho de 2026
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi, we're sorry to hear you're having difficulties using HomeSwapper. The website is regularly updated to ensure it is secure, simple to use and mobile friendly. Please contact our Customer Support team who will be happy to help.

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