Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Das bestellte Kleid ist zwar sehr schön, aber hatten wir es in einer anderen Größe bestellt und Größe 32 erhalten die viel zu klein ist. Reklamation läuft und Leere, PayPal hilft auch nichts. Retoure... Ver mais
A empresa respondeu
The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 day... Ver mais
A empresa respondeu
Received the dress about 4 weeks after ordering- it’s beautiful, and decent quality. Unfortunately, it doesn’t fit so I have initiated the return process (sent email the day the dress was received)…an... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Informações de contato
China
- www.homrain.com
1,5
Muito Ruim
253 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stay AWAY!!!!!
Stay AWAY!!!!!! I’m going to contact the BBB this company is awful spent 243 dallors on 2 Dresses for my daughters received the 1 of them fairly quickly but it is to large in the belly area it’s baggy in that area she cannot wear that to HOCO so I immediately right after we got it got on there site read there returns says to email them for instructions so I did also states you have 14 Days upon receiving your order to qualify for a return they also will respond in 24 Hours HaHaha that is a joke I’ve sent 9 emails to there support email and also have gotten on there store website and tried to message a Joyce and Tessa for instructions they don’t message back pretty sure they ignore you so they don’t have to refund your money IM PISSED OFF , what kind of company works this way they do and they are disgusting for doing this to people so now I have 124 dallor dress my daughter can’t wear and I want my money back fairly so . Still waiting for the second one to arrive three days ago it left Chicago and I live in Ohio hoping it shows up before freaking Friday and Saturday is there HOCO . This company needs to shutdown I told them in the emails and reminded them of there instructions in there return and exchange policy’s and they are failing to do so . I see reading all these complaints they do this to a lot of people. Just give us out money back . This really pisses me off when companies just work dirty like this do they not get that we won’t comeback to them and shop you just loose your clientele and have a bad word out there about your company.. gross !
21 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I wouldn’t even give one star, but no stars was not an option
Dress did not come in the time promised even after paying extra for faster delivery. When I reached out to customer support it was a joke. Couldn’t even cancel my order before it shipped.
26 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Do NOT purchase from this company
Do NOT purchase from this company. It took months to arrive. Quality was comparable to a kindergarten construction paper project (horrible), return instructions are sketchy. I have sent it back and not heard anything. I would be surprised if I ever get my money back. SCAM COMPANY. Don't Buy!!!!!!!
26 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
ADVICE: stay away!!!
ADVICE:
stay away from this site entirely. Very poor quality. Customer service does not exist. I sent five emails with no response. Shipping times are extremely inaccurate and tracking numbers only return Chinese characters as response. You will need two months to receive dress. I did get the dress but without knowing dress would even arrive on time or at all, I was forced to go hunting on short notice for a replacement. Dress arrived only a couple days before event and thankfully I was able to find a replacement because the quality is so terrible it was unwearable anyway. Please do yourself a favor and stay away from this company.
26 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
It is my best advice to stay clear away…
It is my best advice to stay clear away from this site. They state “6-10 business days” for shipping - I’m 2 weeks past that timeframe and still no dress. Also, their tracking number they provide, doesn’t offer any helpful information at all. And lastly, there’s no customer support phone number, but don’t worry - the provide a support email address - but sadly they don’t ever respond to any emails you send them. The only way to get your money back - dispute the charge with your bank by providing them the details and supporting documentation of your attempts to contact them - and they will return your money. But I would then recommend getting a new credit card issued for safety purposes. Save yourself this headache!
23 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Size issues and no response from company on return/exchange options
We ordered a dress for our daughter for homecoming. We measured and ordered according to their size chart online. She’s a fairly consistent size 6 but their size chart said 8 so we ordered an 8. We did receive the dress in the promised time but it is so tiny, we can’t even come close to zipping it up. I contacted the company multiple times according to Homeain’s return policies posted online but they have not responded. The dress is pretty and as pictured but I’d think twice before ordering as they really don’t give you a way to return it so now we have $126 dollar dress that we can’t return (they say they will only provide return address after emailing them but they don’t respond to emails). We are contacting our credit card company to dispute it. Their site also says they may cancel the order if you order multiple sizes to try on so ordering multiple sizes wasn’t an option either. If you do decide to order, sizes on their online chart don’t seem to be accurate and returns/exchanges seem fairly impossible so beware!
22 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Never received package.
Never received package.. scam company
23 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Scam Alert!!!
Scam Alert!!!! Received damaged dress and immediately contacted support to begin the refund process but have received no response. DO NOT SUPPORT THIS COMPANY!
21 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Dress is late and no response from company
We ordered my daughter's homecoming dress almost a month ago.
We paid 18 dollars in shipping fees. I have emailed them 4 times wirh no response.
I can't get anyone to email me back for a refund or to track the dress. This place is scam.
20 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I would not order from Homrain
I would not order from Homrain
I ordered a homecoming dress but have not received it and get zero response when I have emailed them about 4 times
Just really disappointed.
4 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Awful Customer Service - Cannot Get Refund
The customer service is awful. I purchased a dress that ended up being too small and immediately contacted them and requested a refund as directed by their website. I received a response back asking for photos of the size tag which I sent back within minutes. It's now been over a week and I cannot get ANYONE to respond to me. I have sent 6 emails asking where I should mail my package back for a refund and nobody will respond. I cannot find a phone number and overall their customer service is terrible. DO NOT ORDER FROM THIS COMPANY!
UPDATE: While I appreciate your reply 10 months after my initial complaint, I have already used the email address you provided in your response to attempt to contact you - at least five times - back in September, October and November with no response from you. I truly feel like this company is a scam with no regard for customers and customer service. If you truly care, send my money back. You have my order number and all my billing details. I expect I will hear nothing from you.
17 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Terrible company
I ordered two dresses from this company for my daughters homecoming . Received one of them and requested a return/ refund the same day . The quality of the dress was terrible and it was way too big . I have emailed them almost daily for a week and have not gotten a response . The other dress has yet to come . The dresses were over $100 each . The same pictures and dresses are on Amazon for $69 each . I believe this company is a scam . WARNING DO NOT USE THIS COMPANY. I should have known better . Order numbers
WBHRUS12006 and WBHEUS12394
4 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Wish there was a 0
Wish there was a 0. SCAM! no tracking number, no contact email or text chat in over 78 hours need for hoco for my daughter and now i’m out the money until dispute is over and having to buy another dress!
13 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
DO NOT order from Homrain
DO NOT order from Homrain! They do not honor their return policy and if we cannot get our credit card company to dispute the charges we are out $150. The first dress arrived in a timely manner, it was just way too big, even though it was my daughters correct size. I've spend almost 3 weeks trying to return it and they keep giving me the run around. I was well within the policy to return when I first contacted them. The 2nd dress came 4 weeks after ordering, from China, and was a very poor quality dress with cheap material and it was very ill-fitting. You will be throwing away your money if you order from this company.
19 de agosto de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
SCAM! DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! They are based out of China and their website tells you “easy returns” but you have to EMAIL them before you can return item. When you email to return they make you take several pictures before they give you a return number and tell you the shipping address is in CHINA and YOUR RESPONSIBLE FOR THE RETURN SHIPPING COSTS! When I actually went to the post office to see what the cost would be to return it, not only could they not locate the address in China they gave me, but they said to send a package to this city in China would be over $100!! This is a scam do not buy from this company! I have no way to send this back and have to dispute this charge now with my bank!
18 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Zero stars absolute horrible experience
I wish I could give zero stars. My daughter ordered a homecoming dress August 15. We have not received the dress or US tracking number. I have emailed the company 3 times with no response. Next step is to dispute the charge with the bank. Absolutely horrible customer service and experience.
15 de agosto de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered a dress from homrain and it…
I ordered a dress from homrain and it was to big . Email them to return the dress. Noone will return my email. Now I'm stuck with a dress that I can not wear.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Awful customer service
I ordered my daughter’s homecoming dress on 8/1/23. As of 9/15/23, the dress hasn’t even been shipped. Homecoming is in 3 weeks. I emailed them over a week ago. Zero response. Emailed again today. Now we are out $90 and my daughter has no homecoming dress. This company has to be a scam.
14 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Received email that the order Shipped
Received email that the order shipped on August 31, it has been 11 business days and the shipment labeled was created and we have a tracking number but USPS has not received the package in order to ship it. Order # WBHRUS11428
30 de agosto de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Poor Customer Service and Quality
Both color and quality of the items I received are not what was represented on the website. Sizing runs small and neither of the dresses fit. Website says 14 day return policy, but I can't get customer service to respond to my emails and provide instruction for returns. Chat on website is disabled and no phone number listed. How am I supposed to return in 14 days if I can't get them to respond?
11 de setembro de 2023
Avaliação não solicitada
Resposta da Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
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Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.