Loyalty is a two way street
I am a long-time customer of Honda of Fishers. I have leased or purchased vehicles from them for the past 16 years. In addition, they have been my go to for all things service related. Love the service advisors. Great people. A few miles from my home. Awesome convenience.
About 6 months ago, I wanted to schedule service. In the past, this was relatively easy to do. You went to their website (mobile or desktop) selected service, selected what service you needed, and you’d find a date / time / service advisor that you wanted.
No longer can you schedule service on line. At first I thought it might be the browser I was using but after trying multiple, I realized that the functionality was broken. I hit up the chat bubble on the website and instead of acknowledging my issue, or apologizing, or providing any explanation, I was told to call. Before writing this review, I attempted to schedule service online again and nothing has changed.
Sorry but that’s not how I roll. For routine maintenance I should be able to schedule it myself. And also, for some of us who work outside of their “answer the phone hours”, you’ve just limited my ability to take care of business. It looks like the website was taken over by a third party which has broken some significant functionality. With everything very “online” these days, that’s bad business to have a broken website.
It saddens me greatly to see a business that I’ve interacted with successfully for 20 years - well - it’s a business I don’t want to utilize again. I’m going to have to find another Honda dealership for routine service and that makes me cranky - it’ll be further away from home and everyone will be new and unfamiliar.
But that’s the choice Honda of Fishers just forced me into.