Honest Burgers Avaliações 

184
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered a cheddar burger and onion rings via Uber Eats and was bitterly disappointed. Onion rings were completely soggy and the burger was raw in the middle, despite ordering ‘medium pink’. If that’s... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered via Ubereats for South Kensington branch . Took longer than expected for food to arrive and all 3 burger meals and onion rings only just warm. Ordered one meal without rosemary salt - hate... Ver mais

Avaliado com 1 de um total de 5 estrelas

When honest burgers first started serving on uber around a couple of years ago I used to order from them as it was an alternative to halal selling outlets but they started selling halal yet call call... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Camden. One gluten intolerant and one imniosuppressed customer. Ordered onion rings, fried chicken burger with GF bun (hard and burnt) and the house burger (well done) Fries were like they had been... Ver mais

Detalhes da empresa

  1. Hamburgueria
  2. Restaurante Britânico
  3. Serviço de Entrega
  4. Serviço de encomenda de comida online
  5. Serviço de take away

Escrito pela empresa

It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest… From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London. And we’re butchers too. We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch. Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

184 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 1 mês

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2,5

Todas as avaliações

(184)

48 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent - well worth a visit!

We regularly eat at the Portobello Road branch of Honest Burgers, and the service is consistently excellent. Neviyu and Abbey are fantastic ambassadors for the brand-they're always welcoming, friendly, and remain calm, professional, and polite, even during the busiest and most stressful times.

Their outstanding customer service makes every visit enjoyable, and it's one of the main reasons we keep coming back. I would highly recommend a visit to anyone looking for great burgers and exceptional service.

9 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

COELIACS BEWARE!

Went to the Old Street branch (Baldwin Street, London).
I'm a Coeliac, so i told them and checked again once the food turned up that it was gluten free and was told that it was. Having eaten my burger and fries, I then had to run to the toilet 3 times!! Luckily I had painkillers with me to help with the pain. Previously I have been to other Honest Burgers restaurants and been fine. This one was a dreadful visit, though the people serving were pleasant. If you are a Coeliac...don't risk it!!

5 de junho de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Hi there, thank you for your feedback, we'd like to look into this for you. Please could you email oldstreet@honestburgers.co.uk with the date and time of your visit and your experience.

Avaliado com 1 de um total de 5 estrelas

Awful chips no rosemary salt!

5 of us went to Honest Burger Covent Garden today. Burgers were lovely but the chips looked like they’d sat out for quite a while. Dry and cold. There was no rosemary salt on any of our chips. Last time we went to Honest Burger it was lovely. So disappointed this time.

So I’ve had a reply from Honest Burgers. So fries cost £4.20 and there 5 of us. None of us had the Rosemary salt and all weren’t nice. I’ve had a voucher for £10. Fries totalled £21 if bought on their own. I don’t think this is good enough

4 de junho de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Thank you for your feedback, please could you email us with the detail including the date and time visited? coventgarden@honestburgers.co.uk

Avaliado com 2 de um total de 5 estrelas

Awful Burger

Awful Burger. Full of gristle. Wow! The 2 stars are for my waitress, she was lovely, the chips were ok. Very disappointed.

28 de maio de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Hi there, sorry to hear you did not enjoy your experience with us. Please could you email bristol-cribbs-causeway@honestburgers.co.uk with the details of your visit including the time and day so we can look into this for you?

Avaliado com 1 de um total de 5 estrelas

Not honest but halal

When honest burgers first started serving on uber around a couple of years ago I used to order from them as it was an alternative to halal selling outlets but they started selling halal yet call call it honest beef?! Why is one religion’s approved slaughter being imposed on others who are against this type of ritual slaughter which also causes suffering by slower death?!

8 de maio de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Hi there, our beef is not halal, it is only our chicken that is halal. Thanks

Avaliado com 1 de um total de 5 estrelas

Honest Burger Take Away got worse

I have been a customer of Honest Burger for many years but in the last 6 months the quality of the take away burgers has been very bad. I order a blue cheese burger and a vegan burger and a smashed cheese burger. The meat was burnt on the outside and dry and chewy. The bread tasted hard and dry. out of the 3 burgers none tasted good.

8 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Camden

Camden. One gluten intolerant and one imniosuppressed customer. Ordered onion rings, fried chicken burger with GF bun (hard and burnt) and the house burger (well done) Fries were like they had been reheated, shrivelled cold and not seasoned. Burger was ordered well done, but left blood on the plate and bun. Left 3/4 but the manager wiped our bill as we couldn't eat it. Guy on table next to us ordered no onions as he had an allergy. Burger came out, had onions in! He'd eaten half and was shouting he was going to be sick now! Horrible experience. Will not return. Thankfully the lady who wiped our bill was very understanding.

3 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Came to the restaurant the other day…

Came to the restaurant the other day with a friend and was very unhappy with the service received and racist comments made towards us by the front of house girl with glasses and blue eye glass chains, not sure if she was a manager or not but my friend wasn’t sure on what to order so we needed some more time before ordering and when the girl came back the 3rd time she called my friend a weird N***A just because he wasn’t sure on what to order we could see she was getting frustrated because of how busy the place was but that’s no excuse for my friend to recieve that kind of abuse, a message to all if you see that girl then do not let her serve you

2 de maio de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Hi there, please could you email cambridge@honestburgers.co.uk with the details of when you visited so we can look into this please?

Avaliado com 2 de um total de 5 estrelas

Great staff service, poor food

Great staff service, the honest burger i found was pretty tasteless as medium pink. Mcdonalds does a better burger than them if im being honest. Maybe bad luck lol

28 de abril de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Hi Jenifer, thank you for your feedback. Please could you email us the details of the restaurant you visited and the date & time so we can look into this? contact@honestburgers.co.uk

Avaliado com 5 de um total de 5 estrelas

Amazing smashed fresh burgers (and they…

Amazing smashed fresh burgers (and they are fresh, you can tell) at a great price considering its a Resturant in London. A sit down service meal and drink for just over 20 pounds, cant get much better. The burgers are so so tasty with great fillings and melt in your mouth taste and great flavour. I note some reviews complain of raw, you do get a choice how you want them cooked, and medium with a bit of pink middle was fine for us. The Rosemary salted fries are sublime original and the best chips we have had. The service can appear slow, but when the resturant is full at peak times, what do you expect?, would you rather go somewhere no one is as thats not a good recommendation is it. From what we saw the staff were all working incrediably hard and professional to get the food to your table as quick as possible, and I would not say the wait was any longer than any other busy resturant we have visited in London. Overall excellent service, excellent staff, excellent price, excellent food . We visited Honest Burgers in South Bank.

22 de abril de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Thank you so much for your feedback, we hope to see you again soon!

Avaliado com 1 de um total de 5 estrelas

HONEST BURGERS WESTFIELD FIRST DAY OPENING

I was told by Honest burgers staff that they were doing free meals for the whole day since it’s their first day opening. After i did my bits, I went there and found it almost empty at peak time (15:00). The man I assume was the manager, saw me walk and quickly rushed to the front whilst I was being served by a host. He asked me how he can help and I said I was told there was freebies for the day. He said no that was for limited time. I said this is what i was told by staff. He simply shook his head and said no. After sometime, I saw someone coming out and asked them if it was free and she said yes but she described the food as ‘mediocre’

9 de abril de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Hi there, thank you for your feedback and apologies there was confusion around this. Please could you email westfield-shepherds-bush@honestburgers.co.uk so we can look into this? Thank you

Avaliado com 3 de um total de 5 estrelas

Ok this one is about the Rewards scheme…

Ok this one is about the Rewards scheme HB has been running lately. My beef with it is that the app is intentionally keeping important details of the conditions away from users. Example: the 15th anniversary £5 off is only applicable for the purchases >£15, the `free drink` is always the lowest cost drink, not the one that you choose as `free`. For some reason I find out all these details only after I've paid and applied the rewards. Neither app nor the staff make it clear. I get it, rewards are a promotional mechanism etc etc But it doesn't feel `honest`. So much so that in 7+ years I've been buying burgers at HB (having endured oversalted/cold/undercooked food) this is the one thing that finally made me leave this review.

29 de março de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Thank you for your feedback on our rewards program, we are speaking with our platform providers to better show the T&Cs on the app. I will pass your other feedback on to the team.

Avaliado com 1 de um total de 5 estrelas

The waiter on the door asked how many…

The waiter on the door asked how many people and I told him two. He then said 15/20 minutes and closed the door in my face. I have used Honest numerous times and won’t be going back. Sort your rude staff out Honest

30 de março de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Thank you for your feedback and sorry to hear you did not have a good experience with us. Please could you email contact@honestburgers.co.uk with detail on the date, time and restaurant you visited so we can look into this please?

Avaliado com 4 de um total de 5 estrelas

Awful fries

I have just had lunch at the Reading branch of Honest Burger. The service was great, as was the lemonade. My Chimichurri burger was delicious. The fries, however, were awful, really dry and tough. If I had to guess, I’d say they were reheated. I left at least 80% of them and the waiter didn’t even comment,
I guess that is normal.

23 de março de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Thank you for your response and thank you for the feedback on your chips. Please could you email reading@honestburgers.co.uk with more information about the day and time you came as our chips should not be reheated so we'd like to look into this.

Avaliado com 5 de um total de 5 estrelas

The manager was ace cannot rate him…

East Dulwich HonestBurgers.The manager was ace cannot rate him highly enough.
Went here for Mother’s Day approx 8pm with my daughter. He went above and beyond. He made sure I had my Biscoff milkshake. Honestly I couldn’t have asked for more. 🎉🤩🎉

15 de março de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

Thank you so much for your kind words, it was great to celebrate with you. We hope to see you again soon!

Avaliado com 1 de um total de 5 estrelas

Bought a gluten free plant burger meal…

Bought a gluten free plant burger meal instead got a bacon meat burger not gluten free. So upset with the service. Honest burger turns dishonest. Offered a voucher but too late not buying again

9 de março de 2026
Avaliação não solicitada
logotipo da Honest Burgers

Resposta da Honest Burgers

We are sorry to hear your order was wrong, please could you provide us more information including the restaurant you ordered at and if it was delivery or eat in to contact@honestburgers.co.uk

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