I couldn’t reach anyone to cancel my item due to the high shipping cost. Really frustrating. Then I tryed to email but you have to have a sku # which I could not locate. I would not order again fro... Ver mais
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Veja o que dizem as avaliações
Don't be fooled by the look of the website. I've been buying from them since around 2009. Whenever I need something shipped with the utmost care, I go to Horticulture Source because it always arrives... Ver mais
I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience... Ver mais
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering fr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Horticulture Source is your one-stop shop for over 12,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.
Informações de contato
Estados Unidos
- www.horticulturesource.com
3,8
Muito Bom
121 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great prices and fast shipping......had…
Great prices and fast shipping......had trouble using the actual site....making payment was a bit complicated...but overall positive
21 de maio de 2025
Easy order procedure
Easy order procedure. Order updates via email. Quick shipping. Definitely will buy from this company again.
15 de maio de 2025
Deep Watering Tubes For Large Trees
The deep watering tubes are sturdy and large enough to use with large trees. I like that the hose easily slides into the tube. The sale price was great. The shipping seemed a little high. The shipping cost was almost the cost of the tubes. I bought the tubes because they were exactly what I wanted. Do you have rubber caps that can cover the top of the tubes so dirt doesn’t get trapped in the tube when not in use?
24 de abril de 2025
Great company!!!
17 de abril de 2025
Shipping must be GOLDEN
I wanted 10 gal buckets. I never heard of shipping being hundreds of dollars. Please be careful if you do buy anything.
30 de abril de 2025
Avaliação não solicitada
Resposta da Horticulture Source
Thank you for your feedback. It looks like you didn’t place an order with us, but we’re happy to clarify. Large or bulky items like 10-gallon buckets—especially in quantity—often require freight shipping on a pallet, which can cost hundreds of dollars depending on size, weight, and destination.
Because we offer deeply discounted wholesale pricing, we must pass on the actual shipping costs charged by carriers. All shipping charges are clearly displayed at checkout before payment. If you ever have questions about shipping options or costs, feel free to contact us—we’re always happy to help!
Product came without packaging
Product came without packaging. I'm suspecting they are used or returns. That was not specified in the description. They were just thrown in a box loose. Not even wrapped for protection. Disappointed considering the cost.
We have purchased this many times in the past and the curved scissors have always been received in protective packaging.
15 de abril de 2025
Resposta da Horticulture Source
Thank you for your feedback. We're sorry to hear you were disappointed with the packaging. Please rest assured that we do not sell used or returned items—your order was shipped brand new, directly from the manufacturer. Some manufacturers use minimal or bulk packaging, especially for larger discounts, which is how you received the items at 41% off retail.
If you'd like to return the items, we're happy to help—just reach out to our support team. We appreciate your business and the opportunity to make things right.
Fast shipping
14 de abril de 2025
quick and easy to deal with
10 de abril de 2025
If you cancel before the order is…
If you cancel before the order is touched they will charge you. It is explained under the shipping and returns policy, two completely different subjects. I was also never emailed a sheet confirming the cancelation. Shady business practices would not recommend.
16 de abril de 2025
Avaliação não solicitada
Good customer service. Questionable suppliers.
I would recommend being careful when ordering from this company. I ordered some T5 plant lights that supposedly came from Sunblaster but the packages looked like they had been opened and resealed and the bulbs were not like any other Sunblaster bulbs I have seen. Horticultural Supply gave me a refund for everything except the shipping which I am satisfied with. Also their Customer Service was prompt, polite, and helpful. It seems that their supplier was the problem.
16 de abril de 2025
Resposta da Horticulture Source
Thank you for your feedback. We’re sorry to hear about the condition of your shipment. Please know that your T5 lamps shipped directly from our vendor, and we’ve already issued a full refund for all the items—no return required.
We appreciate your patience and are continuously working with our vendors to ensure better packaging and reliability. If there’s anything else we can do to help, please don’t hesitate to reach out.
They had the products I wanted at the…
They had the products I wanted at the best price. There was a mixup in shipping notifications, so I took away one star.
25 de fevereiro de 2025
Resposta da Horticulture Source
Thank you for your review! We're glad you found the products you needed at the best price. We appreciate your patience regarding the shipping notifications—our vendor is currently working on resolving the issue. We hope to provide a smoother experience in the future and look forward to serving you again! 😊🌿
Great supplier with fast shipping!
4 de fevereiro de 2025
Resposta da Horticulture Source
Thank you for the fantastic 5-star review! We're thrilled to hear you appreciate our fast shipping and consider us a great supplier. We look forward to serving you again soon!
Resposta da Horticulture Source
Thank you for your feedback. We ship orders to the shipping address provided at the time of purchase, which is why it's important to double-check your shipping details on the confirmation page. We appreciate your review and hope to serve you in the future.
This is a FRAUD and a SCAM!
This is a FRAUD and a SCAM!! STAY AWAY!! I was charged the full price and NEVER RECEIVED MY ORDER!!!!! It has been over 6 weeks and I have contacted them multiple times in January requesting a refund and have never received any resolution or adequate response!! They didn't even respond to tell me when they finally did issue the refund after I threaten legal action, I only saw it when I checked my credit card statement. I do not recommend this company!!
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Horticulture Source
We understand your frustration. However, our records indicate that you requested a refund on February 10—and it was processed immediately on the same day. While we're sorry your shipment was delayed due to issues with our vendor, please note that you received a full refund promptly. We received two communications regarding your order, and we always aim to resolve any issues as quickly as possible. If you have further concerns, please feel free to contact us directly.
This company was so great
This company was so great. They had the exact product that I wanted. They changed the delivery address after I placed the order. It came in no time. I was very happy.
4 de fevereiro de 2025
Resposta da Horticulture Source
Thank you for your wonderful 5-star review! We're thrilled to hear that you found the exact product you needed and that we could help with the delivery address change. It’s great to know your order arrived quickly and that you're very happy with your experience. We truly appreciate your support and look forward to serving you again!
Never again
I will never purchase anything from you guys or anything else so I hope other people see this too. You’re a hassle to try to return things. You’re not a good company. Any good company would accept any returns. You’re done with me.
28 de janeiro de 2025
Resposta da Horticulture Source
Thank you for your feedback. We’re sorry to hear you’re unhappy with your purchase. We do accept returns on defective or mis-shipped items; however, please note that your order was a special order item, which is non-returnable if you change your mind. Our return policies are clearly stated at the time of purchase. If you have any questions or concerns, please feel free to contact our customer support team—we’re here to help.
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