Hotelcaphornu Avaliações 

I booked 2 night stay for a week ahead.Next day our car had broken down, realised we would not make the trip cancelled the booking. The hotel offered a credit for a future visit which I declined.
It has taken 11 weeks to receive a refund.
I am shocked it can take so long to process a refund.
It only takes a few seconds to take the money, how difficult can it be to return it to same account it came from.

Be very aware of the refund process before booking Cap Hornu.

Although the hotel advertises free cancellation within the applicable cancellation period, receiving the actual refund is apparently subject to a minimum processing period of around 8 weeks.

In my case, because of the way the hotel handled the administration and only requested information from me much later, the refund process is now effectively running into 16 weeks or more.

So “free cancellation” certainly does not mean a prompt refund. If having your money tied up for potentially several months would be an issue, I would strongly suggest taking this into account before booking.

A very frustrating process and, in my view, something that should be made far clearer to customers at the time of booking.