HotSquash Avaliações 

349
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I would have given 5 stars but I was so disappointed that I didn't receive my first order despite it showing as in stock on the website. But having given you a second chance I'm delighted with my dres... Ver mais

Avaliado com 5 de um total de 5 estrelas

Elegant design, quality fabrics and fittings. Extremely elegant - I’ve been stopped by strangers when out in my jumpsuits and complemented. Also, very importantly, you don’t need someone to zip and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have bought several items from Hotsquash, jumpsuits, dresses and pyjamas. All lovely quality, all fit my beautifully. I love their items with the crossover tops as I have a fuller bust and often stu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Found HotSquash online during their flash sale. Fantastic website with a plethora of dresses, skirts blouses all with beautiful designs. First time ordering with them, so wasn't sure what size would... Ver mais

Detalhes da empresa

  1. Loja de moda feminina
  2. também em
  3. Loja de Acessórios de Moda

Escrito pela empresa

HotSquash; the unique women's fashion company with hidden technology fabrics. Made in London.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

349 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as avaliações

(349)

34 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very good quality

Very good quality. Exactly what I've been looking for. I've been looking for such a bag for years. And superfast delivery to Sweden. Though the the Swedish postal service (Postnord) messed up as usual and delayed the delivery a couple of days.

25 de março de 2026
Avaliado com 4 de um total de 5 estrelas

Erratic sizing

I bought 1 item in a size 6 which fits well. The other 2 items were size 8, one fits pretty well, but the other is very large. I find your sizing rather erratic.

23 de fevereiro de 2026
Avaliado com 2 de um total de 5 estrelas

Firstly I love your clothing ,

Firstly I love your clothing ,
I do think you need to make it easier for your customer to contact you ,and updates when customers order as well.
Also the first order I did was the Jersey Mock wrap dress,I ordered it and paid.
Was so looking forward to receiving it ,,,,
Then you cancelled your end ,it would have been helpful to advise me if you were expecting more in.Also it takes a while for the refund.
Then what do I see the next day ,the dress I wanted advertised on your site again ,so annoying ,I didn't want to risk ordering again in case the same happened.
I just feel you need to keep updating your customers on stock ,and the journey of the item back and the delivery times.plus the refund needs to be quicker ,in line with other suppliers.
You have lovely clothing I can't deny that ,but the experience was not proffesional sadly.

2 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

I placed an order on 22nd November

I placed an order on 22nd November, I was sent an email that my order is out for delivery 2 days after the order was placed, I sent an email today to chase and I just received a refund email no explanation as to why they have processed a refund.
Very bad customer service!!!

24 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality, really fits well
I would have bought a second one in a different colour but the product arrived too late to benefit from Black Friday 50% price reduction.

27 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Thank you HotSquash

I purchased quite a few items of clothing from HotSquash only to choose one to keep and they didn't quibble about taking the rest back.
It was all handled very efficiently and I've been impressed by their customer support.
The jumpsuit I purchased is a bit different from others I've seen, of great style and elegance. Thank you HotSquash.

1 de setembro de 2025
Avaliado com 1 de um total de 5 estrelas

No communication after return and still awaiting a refund

I ordered a jumpsuit, which I have to say was lovely, it was just a bit too long for the footwear I had chosen.

The returns process and communication is the huge disappointment in this retailer.

I returned my item 10days ago and have had no confirmation of receipt or update regarding my refund. Despite sending an email to customer service, I have received no response. The lack of communication and transparency is very disappointing, especially after following the return process as instructed.

I would appreciate an update and prompt resolution, as making contact with a service advisor does not seem possible.

18 de agosto de 2025
Avaliação não solicitada
logotipo da HotSquash

Resposta da HotSquash

Hi Brian,

Thank you for your feedback, and apologies for the delay in getting back to you. I have taken a look at your order, and can see that your refund was initiated on Monday 18th of August, which you should have received a separate notification for. Apologies if you did not receive that, I will pass this on to the ecomm team to see if there is an issue there.

Once a return arrives at the warehouse, there is a 3-5 day processing time, and then once approved and a refund is initiated, it takes a further 3-5 days to clear into your account. Hopefully you should have the refund back now, but if you have any further questions, please do not hesitate to contact us.

Kind regards,
HotSquash Customer Service Team

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