They took time and care to ensure we made the right decision on our new kitchen. Very helpful and knowledgeable staff.
A empresa respondeu

Unit 3, Pontygwindy Trading Estate, CF83 3HU Caerphilly, Wales, GB
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They took time and care to ensure we made the right decision on our new kitchen. Very helpful and knowledgeable staff.
A empresa respondeu
The staff in the Caerphilly branch are very helpful and knowledgeable about all the products they sell and answer any queries promptly. The kitchens are high quality and competitively priced as are al... Ver mais
A empresa respondeu
Have purchased several kitchens with Howdens in Caerphilly. From start to finish they were always professional. Advice and support available at all times. Every kitchen purchased was of high qua... Ver mais
A empresa respondeu
Howden have a wide range of quality products at good prices. The team are very knowledgeable, friendly and helpful. From site visit to design and delivery it was very professional and prompt. Wou... Ver mais
A empresa respondeu
The UK's No. 1 Trade Kitchen Supplier.
Escrito pela empresa
Unit 3, Pontygwindy Trading Estate, CF83 3HU, Caerphilly, Wales, Reino Unido
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Nic and Andy were very easy to work. The kitchen measurements were arranged next day, the plan immediately following that and we had delivery within a week. Great team!

Resposta da Howdens - Caerphilly
The worst customer service I have ever received and their kitchens aren’t that great either. Design consultations were good, everything after that, awful. Wrong parts, broken parts and ill fitting parts. Solid surface worktops were delivered and were the wrong size. Store manager wanted nothing to do with the problems, didn’t accept responsibility and urged me to deal with solid surface team directly - despite not providing me with any contact details. They have had money that they owe me for 6 weeks and I am still awaiting a refund.

Resposta da Howdens - Caerphilly

Resposta da Howdens - Caerphilly
Bought a door for a customer and fitted it in and came back a week later to see the door badly warped. We contacted Howdens immediately and had to give the photos of proof which we did.
We needed a refund but they came back to us and they told us that we cant have a refund as we put the door the wrong way. This is a terrible excuse, they wasted our time and now we have to explain to customer that we are stuck with a faulty door and looks bad on us.
This is the first issue we had from Howdens and will be the last. We been a customer for years and this is how we get treated.

Resposta da Howdens - Caerphilly

Resposta da Howdens - Caerphilly
going to different shops to get parts for the kitchens i do not need this all the time

Resposta da Howdens - Caerphilly
Fabulous staff. Fantastic quality for a great price. Extremely helpful. I love my new Kitchen and would not use any other company for future purchases. Highly recommended.

Resposta da Howdens - Caerphilly
Super friendly and approachable staff who deal with the customers.
Easy transaction- delivered on time. Perfect service from Howdens Caerphilly!

Resposta da Howdens - Caerphilly
Only a friendly snd very good service
Plus produce is very good

Resposta da Howdens - Caerphilly
Very good products and Howdens have a niche selection of joinery products.
The reason for my negative review:
Although the product is great the customer service is appalling, I have been a fitter of Howdens kitchens for a number of years and it is rare that the order is correct or the measuring and design is correct. When a mistake is made, and an obvious one the staff take no responsibility and do not care that they have inconvenienced you. This happens too often.
We also fit other kitchens from other suppliers and they margin for error is considerately lower.
I still recommend Howdens kitchens but make customers aware of the probability of issues.
I predominantly use the Caerphilly branch of Howdens so maybe it’s not all branches but Caerphilly is certainly a problem

Resposta da Howdens - Caerphilly
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