We found the planning of our kitchen with the Dudley branch so easy. Tony was excellent in planning and very pleasant to deal with. Our kitchen fitter was excellent and we are so pleased with the qual... Ver mais
A empresa respondeu

Unit 6, Ionic Park, Birmingham New Road, DY1 4SR Dudley, Wales & West, GB
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We found the planning of our kitchen with the Dudley branch so easy. Tony was excellent in planning and very pleasant to deal with. Our kitchen fitter was excellent and we are so pleased with the qual... Ver mais
A empresa respondeu
Ordered what I wanted well in advance but full order wasn’t in stock when going to collect. Fortunately this order was for myself and not urgent. Because of the delay I got a free delivery of the shor... Ver mais
A empresa respondeu
I have found the staff at my Howdens branch extremely helpful in dealing with my orders and deliveries. They always have time to help with your enquirer even if it is my phone or in store.
A empresa respondeu
Kitchen is fine. Customer service is minimal. Don’t expect to be kept informed. No follow ups after it’s fitted.
A empresa respondeu
The UK's No. 1 Trade Kitchen Supplier.
Escrito pela empresa
Unit 6, Ionic Park, Birmingham New Road, DY1 4SR, Dudley, Wales & West, Reino Unido
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Resposta da Howdens - Dudley
Helpful staff, supportive service, quick delivery. Quality products.

Resposta da Howdens - Dudley

Resposta da Howdens - Dudley
Ordered 7 doors and 6 handle packs come with doors… same old Howdens . now I’ve got to go out my way and collect a handle pack and fit when I could of fitted on the day… so now costing me money… well done Howdens… AGAIN

Resposta da Howdens - Dudley
On the day of purchasing the kitchen which was the 11th of February, I was promised by the designer Cheryl that everything would be available by the 24th February so I asked for delivery on the 25th.
On the Thursday the 24th I rang the branch to confirm the delivery for the next day only to be told that they did not have half the stuff so on my way back home I popped in and was advised by Steve the manager that I would receive all the units, 1 door,3 end panels and 2 lengths of plinth.
After delivery of the above the fitter noticed that one of the worktops was damaged, as it was a Saturday afternoon they were closed so I went in first thing Monday morning and told them and showed them the pictures, they replaced the worktop the same day but they have charged me for it which I’m not happy about as I had to have the worktop guy back again on the Monday and he charged me again.
I called on the Tuesday to get an eta for the remainder of the goods and while I was on hold one of the messages said something like “ guaranteed stock for when you need it, we will not delay your project “ that’s not true. I received the outstanding stuff on the 4th march, not the greatest experience as I’m a new customer, they also charged me for a free promotional item but that has since been refunded.

Resposta da Howdens - Dudley
Howdens were very helpul and considerate after our mishap with our, kitchen fitter.on the cornice/pelmet Thankyou, Howdens of Dudley. Recommend

Resposta da Howdens - Dudley
Still waiting on materials promised last month

Resposta da Howdens - Dudley
Realy good service. Staff helped me load van .and very polite...10 out of 10

Resposta da Howdens - Dudley
The team have been very helpful and friendly throughout.
Awaiting delivery now.

Resposta da Howdens - Dudley
Fantastic service, helped so much as I threw a curve ball of demands ... prompt delivery and exceptional value for money....
I managed to fit my sister's kitchen in 5 days and she loved it ...
Thanks again..
Phil

Resposta da Howdens - Dudley
Poor organisation, poor management nothing good to say they can't even sort the bill out when you are trying to pay

Resposta da Howdens - Dudley
Always helpful and professional staff,any problems always sorted out immediately,a pleasure to do our business with this Dudley branch.

Resposta da Howdens - Dudley
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