Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situat... Ver mais
A empresa respondeu

16 Standard Way, Standard Way Business Park, Northallerton, DL6 2XE North Yorkshire, North East, GB
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Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situat... Ver mais
A empresa respondeu
You lost customer information numerous times. Slow at responding and replying and I have to phone up for a response.
A empresa respondeu
Friendly & very helpful staff. Showroom including toilets well kept. Only small observation was no chair for customer to sit on, especially as I am disabled.
A empresa respondeu
All the staff are super helpful and always ring to ensure I'm happy with any purchases before they go onto my account. They also have decent local events/ specials on and are always in communication w... Ver mais
A empresa respondeu
The UK's No. 1 Trade Kitchen Supplier.
Escrito pela empresa
16 Standard Way, Standard Way Business Park, Northallerton, DL6 2XE, North Yorkshire, North East, Reino Unido
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You lost customer information numerous times. Slow at responding and replying and I have to phone up for a response.

Resposta da Howdens - Northallerton
The friendliest of the staff and how knowledgeable they all were. Would certainly recommend Howdens to anyone.

Resposta da Howdens - Northallerton
Friendly & very helpful staff. Showroom including toilets well kept. Only small observation was no chair for customer to sit on, especially as I am disabled.

Resposta da Howdens - Northallerton
I can’t praise Kaitlyn enough she has been so helpful in designing my kitchen. A picture of what my kitchen will look like has been printed off for me just need to wait for my kitchen to be fitted. A big thank you Kaitlyn for all your help

Resposta da Howdens - Northallerton
Advert offering free bottle of prosecco when you book in for measure and design for kitchen. It failed to say Howdens will keep you waiting over 3 weeks for the kitchen design, with zero communication. Then refuse to honour the offer unless you pay a £200 deposit. Must have their own unique definition of 'free'.
Provide a 'non sensical' quote and fail to mention you're entitled to a free appliance.
Refuse to measure the bedroom without a second appointment.
When issues are raised with the manager he says he'll phone back but fails to do so.
Head office are not proactive in following up feedback, nor are they in the slightest bit concerned by the misleading advertisement or absence of itemised costs in quote. Happy to readily agree there is a lack of transparency in how Howdens operate.
It is said that company ethics start with the senior management and permeate through the ranks. The poor standards of conduct in Howdens appear to be well trodden in.

Resposta da Howdens - Northallerton

Resposta da Howdens - Northallerton
Friendly staff and good service, and reliable delivery

Resposta da Howdens - Northallerton
Once again I received great service and the helpful and communicative staff ensured my order albeit small arrived promptly. Once again this customer is happy -thankyou

Resposta da Howdens - Northallerton
I needed tap cartridges for an old mixer tap model. Howdens Northallerton did a great job of sourcing what I needed and kept me regularly informed.

Resposta da Howdens - Northallerton
Always great service and after sales support

Resposta da Howdens - Northallerton
I needed a replacement facia for my dishwasher which was under warranty but the colour had been discontinued. Although they were no longer available through Howdens the lady I spoke to (at Northallerton) who was called Tracy went the extra mile to help me and gave me some alternative options of finding the colour or nearest too that I needed. Her customer service was exceptional and I appreciated her professionalism. Thank you Tracy

Resposta da Howdens - Northallerton
everything delivered on time and quick and easy process for our new kitchen

Resposta da Howdens - Northallerton
Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situation was amazing. She sorted everything out, gave us tips, even gave our kids an ice pole each. An absolute credit to the company.

Resposta da Howdens - Northallerton
We dealt with Trevor and Lee both of whom were very patient and helpful and went above and beyond their roles - very happy customers

Resposta da Howdens - Northallerton
All the staff are super helpful and always ring to ensure I'm happy with any purchases before they go onto my account. They also have decent local events/ specials on and are always in communication with myself about new products and deals

Resposta da Howdens - Northallerton
Friendly and efficient staff, product I needed was in stock and a good price.
Great service! Thanks

Resposta da Howdens - Northallerton
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