H.Samuel - Croydon Avaliações 

44
O TrustScore é 3 de um total de 5

3,2

37-38 The Mall, Whitgift Centre, CR0 1UP Croydon, Croydon Whitgift, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Visited the store last weekend (Croydon branch) and had the BEST customer service from Alison & Cece. Their knowledge and patience was incredible and they had the answer for all of my questions. I cam... Ver mais

Avaliado com 5 de um total de 5 estrelas

Went in to H Samuel Croydon today to but my wife an anniversary necklace. Oscar was fantastic: thoughtful, kind and insightful. The prices are v good for what looks like an excellent product. The mana... Ver mais

Avaliado com 1 de um total de 5 estrelas

Definitely I won’t be buying there again. I bought gold earrings today, however, decided otherwise after an hour and wanted to return them. The lady was nice to sell it to me but her attitude changed... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had my ears periced at h.samuel croydon on Saturday by jeylan. Amazing other than a pinch I've had no pain or problems and they look amazing 😊 really happy would highly recommend.


Detalhes da empresa

  1. Joalheria
  2. Serviço de colocação de piercing
  3. Serviço de conserto de jóias
  4. Conserto de relógios
  5. Relojoaria

Sobre H.Samuel - Croydon

Escrito pela empresa

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Informações de contato

  • 37-38 The Mall, Whitgift Centre, CR0 1UP, Croydon, Croydon Whitgift, Reino Unido

  • 02086814698

3,2

Bom

O TrustScore é 3 de um total de 5

44 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,2

Todas as avaliações

(44)

1.668 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Your service is a diamond too

Your staff is warm, friendly and professional. Very familiar of the product i was interested in. He has a good memory of his customer. It was a nice feeling to be remembered and have that opportunity for the buyer-seller socialisation. This interaction is one aspect of online shopping that is missed. For this reason i always visit your store because i look forward to meeting and have a brief chat with your staff. I shouldn't miss to cite too that they have an excellent dress code.

11 de junho de 2021
Avaliado com 1 de um total de 5 estrelas

Offensive & rude customer service

Absolutely shocked how disinterested and rude the staff member was that served me, wasn't at all helpful or approachable.
I was made to feel like a burden and a time waster even when I made a purchase and the manager wasn't much better will never shop in this store again. I spent £400 pounds on a ring and was made to feel like they just wanted to go home as it was near the end of the day.

If I could give no stars I would and I would be grateful of some one was to reach out to talk to me about my experience.

11 de junho de 2021
Avaliado com 5 de um total de 5 estrelas

The Supervisor and staff at H. Samuel

The staff at H. Samuel (supervisor) was welcoming, helpful, ready to give advice when requested.
He was willing and ready to show relevant items which matched my requirements.
He showed knowledge on the merchandise on display, and could give unbiased comments/comparison to help a customer make decision on the purchase.
He took active interest in helping all customers.

19 de maio de 2021
Avaliado com 5 de um total de 5 estrelas

The staff who assisted me was calm

The staff who assisted me was calm, patience even though it took me long time to make my decision on what I wanted and she respected that.

She is the best customer service I have ever come across.

Keep it up😘

18 de maio de 2021
Avaliado com 5 de um total de 5 estrelas

I was served by a very pleasant and…

I was served by a very pleasant and polite young man, he was very helpful and I didn’t feel rushed. Big thumbs up for customer service. All in all a good experience.

15 de maio de 2021
logotipo da H.Samuel - Croydon

Resposta da H.Samuel - Croydon

thank you for taking the time and trouble to let us know of your experience, it is great to hear you were happy with the service at our Croydon store and we appreciate you letting us know I will be sure to let the store team know – Many thanks Pamela

Avaliado com 1 de um total de 5 estrelas

Disappointing quality

Paid for what should have been a sturdy pair of earrings for my wife. She had been wearing them for 40 minutes at home when the weight of the earrings caused the clasp to open and one of them to fall out of her ear. Very disappointed with the quality.

13 de maio de 2021
logotipo da H.Samuel - Croydon

Resposta da H.Samuel - Croydon

Hi Iain thank you for getting in touch and I am really sorry to hear you are unhappy with your purchase. If you can give us a call please on 0800 458 1065 Option 3 we will be happy to review this for you - Many thanks Pamela

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