My son was sold earrings jn Bournemouth for a piercing. He was told the piercer was off and we could go to Poole. We went to Poole and we're told the earrings sold to us in Bournemouth were wrong. We... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My husband and I had 2 very good shopping experience in your Poole store on 21st & 24 th February , Theo was very helpful and knowledgable about pieces of jewellery we were interested in and we ende... Ver mais
Poole Dolphin store Dealt with the lovely Sophie who was very professional and polite from start to finish. I had problem with a piece of jewellery under my premier care Cover which was not an eas... Ver mais
Lucky to still have a long standing jewellery store still in town. Staff very helpful, nothing is too much trouble. Good knowledge of individual items. Great customer service... Well Done !
Detalhes da empresa
Sobre H.Samuel - Dorset
Escrito pela empresa
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Informações de contato
32 Dolphin Centre, Poole, BH15 1SS, Dorset, Dorset, Reino Unido
- 01202668309
3,2
Bom
27 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very efficient and friendly service.
20 de maio de 2021
Absolutely mortified. Do not trust them for repairs
This has been edited from a 5 star review. Absolutely mortified by the service. I trusted them to repair my engagement ring that i bought from h samuel, it was in repair for 4 months! It then came back a different style with the stone sitting a lot higher than it was and the claws bigger and scratchy. I requested it be repaired properly to what the ring should be and i havent heard anything in 3 weeks so far and poole havent answered the phone after letting it ring out 20 times so far. I will edit this again once i actually hear something.
13 de maio de 2021
Saw it in the shop in sale
Saw it in the shop in sale. It was damaged and only one, so new one was ordered and arrived in good time. Good service and staff always friendly and polite (thanks to Emily and Chris) -
Good price in sale. But far too much if was full price. So sale price really only brings down to a realistic price to pay for it, plus a bit of extra discount. That being said, it looks nice and my wife loves it so very happy in that respect.
As to its quality and how long its going to last - who knows, but very happy for now.
13 de maio de 2021
The assistant was quietly helpful
The assistant was quietly helpful. She didn't explain what the insurance covered correctly so I phones the following day to understand what was covered.
13 de maio de 2021
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I bought my watch on the 1st May at…
I bought my watch on the 1st May at Poole in Dorset. When I arrived home I tried to do the guarantee but was unable to input the details as the branch had removed the model number and it was not on the receipt. I visited the shop a second time but the number they gave me was not the model number. I am now frustrated as I have not been able to register my purchase for its guarantee
11 de maio de 2021
Resposta da H.Samuel - Dorset
Hello Mrs Ames, Thank you for taking the time to write this review. I am so sorry that you are having trouble activating the guarantee, and the numbers are not working that the store provided you. Please contact us on 0800 458 1065 option 3 and quote 01682781, and we will be more than happy to discuss this with you. Regards Luke
Excellent
Purchased exactly what we needed. The staff were very polite, friendly and so helpful
6 de maio de 2021
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.