HSBC Avaliações 

I would like to thank Martha service at Bedford Town centre branch . She was absolutely amazing . I lost my late father in January 2026 and had a lot of work to do with dads probate and his banking . This lady not only went beyond the duty of call she always made me feel better about the whole situation and felt with everything I asked she even contacted me to make sure everything' was running smoothly . This lady deserves a promotion as she really did do everything for me and my dads estate . Hsbc if you read this she is a shinning example to your business and I thank you and her from the bottom of my heart

Absolutely terrible. I had a problem making a payment, and it took a week, 4 phone calls (1 hour each), and a visit to the bank to understand what the hell was going on and what form I needed to fill out and do. Still, they have not even sent the form, because apparently it's the hardest thing in the whole world to send a bloody email. Terrible customer service.

HSBC are a joke , problems abroad with my Global Card many times (plenty of funds in to use) been on live chat 3 times all disapear without helping ,Had problems with HSBC in UK also , keep well clear , my accounts will be getting closed , not fit for purpose , reviews say it all , how this bank is this big is beyond me , its rubbish !

HSBC RANDOMLY FROZE ACCOUNT 3 YRS AGO AND BLOCKED ACCESS TO ALL MONEY FOR THREE YEARS indefinitely

After making complaint against manager for mistreatment Clare Stevens.

This manager told all staff for 3 yrs not to give us access to any money. Makes us beg for £20 " emergency fund " from her direct. After they data breached. We gave up last address and refused to provide her new address as not need to as want account closed. They abu**SE us, mock us, taunt us everytime approach any branch to stop it. Now taking them to small claims court to pay to get access to our own money.

To those not seen the mock video reported in the sun in 2015 - check out what hsbc legal division staff got up to -

They just block accounts on filing complaints out of vindictive staff. They want accounts to stay open and all you money in to profit from your funds. It's a scam. Freeze enough accounts- makings them millions/billions in profits - as customers cannot withdraw their own money. it's not rocket science why they keep freezing customers accounts and not giving any reasons to customers - then trying to fake reasons. Customer are having their money stolen and held hostage by HSBC this way.

They see your money - as their money. They are too stupid to engage a brain cell. You know all the school bully types - they all end up working at HSBC so they have "power" to make customers lives a misery. And taunt not letting them have access to their own money.

Never responded to any complaints in 3 years. Account blocked indefinitely. £3,000 held indefinitely. They refuse to block incoming payments - so money keeps building - increase our funds for them to profit off.

Clare Stevens network manager/ Libby Hull / Sam, Kerry, Jane at Wisbech. Staff at dereham, Cambridge, Norwich doing this to us.

Theyre demented bullies.

Your money is your money. It does not belong to HSBC. Remember this to those having accounts frozen.

To those who say they don't freeze accounts without reason. We assure you they do. We don't won't account. We want it closed. They refuse. They are using our money to make themselves a profit and deny us our own money indefinitely - and taunt us while doing this - laughing in our faces.

No one regulates this bank or staff. Even when need money for cancer diagnosis, in wheelchair - they laughed and forced us out bank and damaged scooter. Another time locked us in bank when filed complaint.

Their staff are mentally disturbing. Have a screw loose. It's not normal human behaviour to act like this to customers. Who in their right mind does this. Their narcissistic. They feel nothing. No conscience. Nothing. Just barbaric evil people who enjoy destroying lives of others.

My experience with HSBC Expat has been one of the most frustrating and distrust-inducing banking relationships I have ever encountered across multiple jurisdictions.

After having an account with HSBC Expat for a couple of years, the situation changed. What followed was an endless cycle of enhanced due diligence requests, layer upon layer of documentation, repeated verifications, and shifting requirements with no clear endpoint. It felt less like compliance and more like a deliberate strategy to exhaust the client.

The so-called “safeguarding” process was particularly concerning. I was subjected to a prolonged call (around 45 minutes) where the tone was at times inappropriate and borderline sarcastic. Questions went far beyond reasonable financial due diligence, probing into highly personal matters such as whether I own luxury artwork and the contents of my personal safebox. This was presented under the pretense of “getting to know the client better,” but the approach felt intrusive, unprofessional, and, frankly, disrespectful.

Throughout this process, there was a constant underlying assumption of suspicion, as if the client is guilty until proven otherwise. Access to funds can be restricted with little transparency, while communication remains slow, fragmented, and difficult to escalate. The responses from their side can take an unreasonable amount of time.

For context, I maintain banking relationships across multiple regions (Europe, GCC, Asia, and the Middle East), and I have never encountered anything close to this level of friction, opacity, and distrust.

Fortunately, I was able to transfer my funds out and terminate the relationship.

Prospective clients should proceed with extreme caution. Understand that once your funds are in, control can effectively shift away from you under the broad umbrella of “compliance” and “safeguarding,” with very limited recourse in practice.

Check all the reviews and the negative experiences shared on TrustPilot and you will have the proof that this bank is causing nightmares to many clients under the pretext of compliance.

This experience left a lasting impression, primarily a loss of trust, not just in this institution, but in banking processes that claim to prioritize the client while operating in a fundamentally one-sided manner.

This is not banking as it should be.

I phoned three times and was handed from one person to the next . I wasted an hour in international calls. Frankly it is clear that phone banking is unwanted and no improvement in service will be forthcoming. I would suggest moving bank immediately to any bank but HSBC.

Absolutely amazing customer service! Staff was so knowledgeable and so friendly - specifically Martin Purnell! He helped me out with setting up a new global account and higher interest savings in less than 5 minutes. Really appreciate the help :)

Qur experience this morning with Chanshika a Universal Banker from the Camberley branch of HSBC was exemplary, so professional,she offered refreshments on arrival and gave us plenty of time to discuss our personal finances. Chan was very knowledgeable ,she explained everything in great detail and ensured we had a good understanding of the outcome

I had to spend more than an hour on 2 different occasions, talking to an office in India, from my home in Spain. Trying to get some money transferred to my Spanish bank account. At the end of 3 different conversations, I was told I could not transfer my own money.
Very, very unhappy with the service and staff behaviour. Have been a customer of the bank for more than 25 years. Also, worked in Banking in London, where we always had to have a telephone answered.
I suggest the bank would be more popular if they were to employ a receptionist in each of their branches.

i reported fraud on my account over 7 days ago, and nothing has been done about it, my bank now has no money in and i cant access any of the apps and my information has been changed by the hackers to the stupid agents are like errmmm i cant verify you unless you tell me the information the hackers changed it to on our system, how the hell am i suppose to do that... this is such a dumb bank...

Great service from Kidderminster team, 100% recommended.

received a letter yesterday addressed to a friend of mine
who lived down staires only he passed away about a year
ago, need i say anymore.? Sent it back telling them
that it was quite upsetting and to check and changed
their records.

I want everyone to see what HSBC is doing & continuing to do. After DELIBERATELY DESTROYING MY LIFE & HEALTH & leaving me AS A BED-RIDDEN CRIPPLE FOR LIFE AFTER TORTURING ME & MY SEVERE, INCURABLE HEALTH PROBLEMS FOR MONTHS & MONTHS ON END TO SUICIDE & EARLY RETIREMENT DUE TO ILL HEALTH & TRAUMA - HSBC are continuing to abuse, lie, evade, obfuscate, belittle, mock & torture. HSBC know EXACTLY what they have done - & are trying to manoeuvre the conversation onto social media (where they immediately refuse to engage, causing further pain & trauma). You can expect to be hearing from the UK media if you have no already HSBC, as I have been in contact with them. My family members have been contacting HSBC as well - who are absolutely HELL BENT on CONTINUING THEIR SICK ILLEGAL CAMPAIGN OF IDEOLOGICAL & RACIAL DISCRIMINATION & FINANCIAL TERROR. These reviews will continue apace HSBC until you begin to account for what your organisation of bullies, Terrorists & psychos chose - & went out of their way to do to highly vulnerable people already suffering BEYOND BELIEF, as you were made fully aware. You evil, disgusting, Partisan CREEPS & SCUMBAGS

Worse bank on earth freeze accounts without even telling you its my main bank account left ne without any access to my own hard earned money moving banks as soon as this nonsense is all over dont bank with them

I am not able to order groceries online from Asda, called them and after making me wait 1 hour, they can't help me, and suggest the problem is with Asda. they offered me 15 minutes exception, which wouldn't help me with anything. I told them I need to shop online because I have health problems, but they can't help me. I hope I can finally change this bank these days, as they have been very rude in the branch too, and refuse to help me send £20 to a relative, saying that I have to do it online, which I wasn't able to at the moment. I am shocked by how unhelpful they can be.

I’ve been with HSBC for 6 years, and it’s been a smooth ride. Even during my first year, when a fraudulent transaction occurred, the bank promptly helped me get a refund. Security measures can feel complex, but they clearly prioritize customer safety. Overall, a trustworthy and hassle-free banking experience.

HSBC are nothing short of criminals. They supposedly are going through their process of closing my account due to a check they say didn't clear. The check came from a trusted business, looks 100% legit, I have never had a returned item come back to this account not once since it's been opened. I am now told all my funds that were in the account are now being held hostage, interest free for HSBC and I can expect to wait months for my remaining funds to be mailed by Check. These are not people you want to trust to hold your funds, if they all the sudden feel like stealing your money, they won't hisitate to steal it. I have been on contact with an attorney and am planning to file a lawsuit with the courts this afternoon. We'll see if a jury agrees HSBC has the right to steal all your funds whenever they want to choose. I'm pretty sure they will side with me, the right side that doesn't steal from people. DO NOT BANK WITH HSBC IF YOU DON'T WANT YOUR MONEY STOLEN.

I cannot think of a worse bank. I wanted to check if I could get a loan, but the application didn’t clarify the interest rate I would be charged. Someone from HSBC called, but I couldn’t speak at the time so they said they would send me a phone number to call back. An hour later, I received a message saying there was no need to contact them.
When I called the bank today to decline the loan, the representative said that canceling it might negatively affect my credit record and hurt my chances of getting loans in the future. This is insane—I still wouldn’t even know the interest rate I would be paying. Essentially, you have to accept a loan blindly.
This is not my first negative experience with this bank. In the past, they mistakenly charged me £50. When I informed them, they charged me again instead of reimbursing the money. Additionally, when I moved abroad for a few years, they demanded I pay off my £80,000 mortgage within six months or sell the property or they would repossess it. I was paying my mortgage dutifully but they always have to push you in the corner to gain something.
While the employees themselves may be nice, they are working for an institution that repeatedly mishandles money and causes unnecessary stress. Avoid this bank at all costs—it is by far the worst I’ve ever dealt with. I am going to move my money to other bank as this one doesn’t deserve to handle it. They forgot I am the customer here. If I could give 0 stars I would.

I had taken a car for MOT via AASmartcare payassit scheme…..but was charged all but £100 on the scheme and the remaining £800 came out directly from my account.
I immediately reported asking to stop payment…on the Thursday it wasn’t showing so too early and then Friday it was too late….today I find that the case is closed as I hadn’t given the information they asked for….a contract…..for a MOT and repairs???….i had called in at the branch having been told I didn’t need an appointment but I did and had to wait two hours….was told what to do …did it and now this….information not given…..totally useless….sick of banks using people in India who have no idea….i had been told I would get my money back and scheme then implemented but no…..it’s a disgrace….local branch was over 40 miles away…..banks are no longer interested in their customers

I recently visited the HSBC Belfast branch to open an account, and Tanzila assisted me. She was very supportive, professional, and friendly, making the whole process smooth and pleasant