HSBC Avaliações 

Just checking the balance in my UK current account as an expat in Spain to find the balance was zero. Eventually managed to speak to someone who told me that they had posted a letter to the HSBC app 60 days before informing me they could no longer have me as a client. No real letter; no email, no phone call. I am 73 and have been with HSBC since I was 17 years old (it was Midland Bank then). Refused to give any explanation nor to offer any alternative (such as an expat account). I made a complaint and two weeks later still nobody has called. Seriously HSBC; 55 years as a client and this is how you treat me?

I recently visited HSBC in Newcastle more frequently and I noticed that everyone I talked to were friendly and helpful. Mr Anthony Johnson is typically one of them and I’m glad that I can always get the helpful advice I need there.

If I could give them zero, I would, these crooks had me open an account on Monday, the American wealth advisor opened the account told me to go ahead and transfer all of my money into it. I got part of it in there about $15,000 they locked it up twice this week with no explanation, asked me a bunch of intrusive questions and now they won’t tell me when my money will be released back to me and in a time like this in this country $15,000 is a whole lot of money and their people in the Philippines are the ones who handle this kind of thing so I don’t know if I just lost $15,000 or what’s going on but do not trust these people with a dime, not even the American ones that open your account if I have to fly to New York and get my $15,000 back I will and I will be going directly to the woman who had me open these accounts and send $15,000 there, they asked me which type of phone I use which type of computer I use they were treating me like I was a common criminal and all the while they have my money locked up. They are the criminals, they are the criminals. But they know they’re safe in the Philippines, but the woman who had me open the account is definitely not safe here in America, I will find her and get my money from her myself if I have to.

BAD experience with HSBC!

BAD experience with HSBC!

Without any notice or warning, HSBC suddenly closed all of my bank accounts. I only discovered this when I couldn’t make a payment to my Tesco Credit Card and found all my online banking access blocked. After spending more than two hours on the phone and being passed between departments, I was finally told that all my accounts had been closed — yet nobody could explain why.

This has left me unable to pay essential bills, including my car payment, energy, and phone bills. The lack of communication and transparency is absolutely unacceptable. I’ve been a loyal customer, and to be treated this way is shocking.

HSBC, you need to take responsibility, explain what happened, and compensate customers properly when you disrupt their lives like this.

Absolutely awful experience, completely moronic customer service, beyond speechless to how bad!..it's all recorded and will be sent to watchdog & offgem

Me ofrecieron una tarjeta world Élite y me ofrecieron un vuelo gratis al hacer uso de $60,000 de mi línea de crédito en un lapso de 3 meses.
Al canjear el vuelo me sale “gratis” pero me aplican muchísimo de IVA y comisiones que al final me sale más caro que si lo comprara directamente en la aerolínea.
Lo cual es un fraude, no caigan.

Completely unhelpful, do not understand what customer service means, asked me do I have power of attorney for my very young child’s account which is associated with mine, it’s as if the staff read off a script and refuse to apply common sense. I need to move to a bank that has UK customer service and staff that talk to you as a person applying common sense and not going off a script.

I am a new HSBC customer and this was my first online experience with them. I thought I had plumbed the depths of useless customer service offerings including Virgin, Vodafone and some others, however HSBC has achieved new levels of uselessness. The bot is ludicrous and don't even think about trying to reach a human being, it is virtually impossible. Fortunately I live in Glasgow and there is an HSBC branch in the city. I would like to thank Dan at the Glasgow branch who was everything that the online service is not. He was friendly, relatable, helpful, understanding and most of all, refreshingly human. He sorted out my problems quickly and efficiently, gave me a few tips for the future and was a huge credit to his company although it must be hugely frustrating to him and to all the branch staff to hear again and again how utterly awful the online experience is for customers. For heaven's sake HSBC, get it sorted.

I submitted a complaint email today and am waiting for a response. I normally wouldn’t contact them, but today I had to. I reported a stolen card and requested a replacement, only to be told to visit a branch to collect a new one. Eventually, I found a way to order it online, but then discovered that my online banking had been suspended — with no communication or explanation.

When I asked for advice on how to claim a refund, I was told I need to wait for a new telephone banking PIN before I can make any further inquiries. Does HSBC have any quality control at all? The reviews here have been terrible for years with no sign of improvement. I plan to close all my accounts once this issue is resolved.

VERY SHORT QUEUE TO START WITH WHICH WAS GREAT. I WAS MET WITH A SMILE AND WAS VERY WELL TREATED DURING MY VISIT. WHAT I NEEDED WAS EASILY DEALT WITH BY CLARE. THANK YOU VERY MUCH.

I applied for a personal loan on the 11th October 2025 and other than a text to confirm the application, I received nothing by 20th October 2025. I contacted HSBC to get an update and they couldn’t find an application. After complaining to the member of staff, they managed to find it after 20 minutes. They put me through to underwriting and was asked for my WHOLE Experian password!! I then received a call on 22nd with some questions. On the 23 October I received another call to say they had accidentally deleted my application!! I discussed the application and was told to reapply and then not to reapply? About four hours later they sent a text to decline my application.
So I went to Santander and got the loan approved in 18 hours. I will now be cancelling my HSBC accounts of 25 year (as will the rest of my family). Terrible customer service

Review dated today but applies everyday.
Website very poor, obvious shortcomings being corrected at snails pace.
"Chat" service makes a joke of the term "Artificial Intelligence". Does the bank not realise that it is just a small part of everyday life not the central concern. It's presence is a minor neccessity like a lavatory, not an essential like water. I am a lazy person but after 50 years of Midland/HSBC am very close to moving somewhere else. Any suggestions ?

After several frustrating, impossible online encounters, a personal visit to the Ipswich branch was the only solution. After the anonymity of the bank's website my faith in customer service was restored. Starting with a helpful 'meet and greet' member of staff this was closely followed by assistance from Arun. This is the second time he has helped us and his patience lasted for over an hour. During that time he calmly and methodically ironed out all the problems and also made sure we were aware of the Premier Relationship Manager should we have any further queries. The star rating does not reflect the level of service but rather the aggravation of not being able to do anything over the phone; making a personal visit the only option.

After 3 attempts to resolve a problem with my secure key(none of which were successful due to problem communicating with Indian call centre staff), i decided that the only way fore-ward was to speak to a bank manager. As like many other towns, Hartlepool HSBC has closed. I arranged a meeting with the manager nearest with good parking, which is Guisborough.After around 15 minutes with Oliver Hodgson, everything was sorted to my utmost satisfaction!

I needed to make 7 transfer's of money which took well over an hour but was very ably assisted by Ruchi at your Northfield branch. At all times she acted in a professional, pleasant, friendly and informative manner. There was a minor problem with two of the transfers which was quickly sorted the following day with the same care and attention.

They make things easier for clients.

Safeguarding only protects HSBC not you. Had someone from the bank call me today saying if I didn't complete safeguarding they would close down my remaining business loan account. Only been with them 13 years and they hold every piece of data on the business and myself. Last year HSBC shut own my main business account because despite completing their online form multiple times, I apparently did not fill in my expected turnover or at least that was the excuse given me today for almost destroying the entire business (never before stated). If there are no specific services that HSBC offers you, just get out before they safeguard your business out of existence.

Absolute terrible service, nazia a manager at customer service is a cheeky btch, the app is slow as fk takes ages to load in. Trying to use tap to pay at petrol stations doesn't work but what they do is take the money and hold it for a full weekend and leave you with no money and told they dont know why it does it.. . This happened 3 teens with asda tesco and Morrisons ... do not use there service they are rude and the apps terrible changing back to barclays asap

Me abrieron una cuenta bancaria que no funcionaba y que no era la que yo había solicitado, por lo que no me servía de nada y tuve que cerrarla al cabo de dos semanas. Fui al banco diez veces para intentar abrir la cuenta y otras siete para intentar cerrarla. No son nada serviciales, los empleados te dan información errónea o incompleta, por lo que tienes que volver una y otra vez. No respetan en absoluto tu tiempo ni a ti.