BEWARE - Replacing material with cheaper alternatives
BEWARE - Confirm and Verify the material - (Used cheap replacements) - They installed a cheaper carpet and padding than purchased.
My partner and I recently bought a custom home in Round Rock and was connected through High Tech Flooring and Design to look at the different options and upgrades that we could include the house. The representative was super nice and supportive in helping us pick our our design and going through all the options to have available.
In the sense, we also felt compelled to upgrade both the carpet and Padding, specifically the spill guard and upgraded carpet pile lengths.
After 2 months later, and closing on the house, we noticed one of our floor was really squeaky and had to pull up the carpet to make sure we can drill it in.... and upon inspection, we realized what was installed was not the correct padding or carpet length. (Pictures displayed between sample and our carpet padding.)
Spillguard is on the left (what we ordered).
WE would not have known if we didn't have to also fix the squeaky floors - It's been difficult to get them to verify the correct padding, and getting a response from the office on how we can get it resolved.
We brought it up, and requested that they bring in movers to help move the furniture and replace it, we're still in the process. They also had movers who wouldn't move back everything as requested - which made it difficult since my partner just had surgery on a torn ACL which meant we still had to request friends to support for something the company did wrong.
They would also not verify the correct carpet that we upgraded.
At this point, we believe this may have been an intentional intent to help save the company money. I believe they were banking that the new home builders would not have checked on the material that they purchased to help save on costs.
MY recommendation - For anyone ordering carpet from High Tech Flooring, make sure you have proper documentation and verify when they are installing to ensure the correct flooring during the process.