I have tried to call customer services multiple times but no answer. I have emailed as well and no reply on that either. I bought 2 items with next day delivery option but haven’t had and delivery... Ver mais
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Veja o que dizem as avaliações
Great experience - I ordered two photo frames but one arrived slightly damaged. I sent an email to explain and Tammy responded to me the same evening with an apology and an offer to send out a replace... Ver mais
Products as lovely as I was hoping, and as portrayed on online. Arrived on time by courier, and very well packaged. No danger of any breakages in transit!! Communication good. Will definitely consider... Ver mais
my cushion covers, chopping board and marble pot arrived today. All beautifully packaged and wrapped and im well pleased with my beautiful items. Might just have too spend my discount voucher and plac... Ver mais
Detalhes da empresa
- Designer de interiores
- também em
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de decoração de design de interiores
- Loja de móveis para sala de estar
- Loja de tapetes
Informação fornecida por fontes externas variadas
Online homeware store in London // Thoughtfully curated and designed brand of humble elegance, coastal modern and laid back glam
Informações de contato
85 Great Portland Street, First Floor, W1W 7LT, London, Reino Unido
- 02038680780
- support@hunterandcostore.com
- www.hunterandcostore.com
4,5
Excelente
134 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good customer service and response…
Very good customer service and response to queries.
24 de novembro de 2021
No customer support
Hi,
I purchased some lovely cushions and paid the required shipping fees to Ireland. However, I was requested to paid on top of it an import tax increasing the price of 23%. While shipping fee to Ireland are mentioned on the website, neither the website or the invoice mention import tax when the order was placed.
I emailed customer support and requesting follow up, and 5 days after I am still waiting for a response.
I am extremely disappointed with the customer service.
In hindsight I would not have purchased these items (higher cost and the colour did not match picture).
20 de setembro de 2021
Resposta da Hunter & Co.
Hi Alexandra,
I’m so sorry, we have just found your email in our junk mail - we promise we did not ignore it! Since March 2021 as a result of Brexit, all residents in Ireland have to pay 23% VAT on all goods imported from the UK. It is always the responsibility of the customer to pay any import VAT, unless the seller has explicitly specified that they are covering the VAT costs on behalf of the customer. I’m sorry we did not receive your email in our inbox to be able to explain this to you and to avoid your negative review. We are a small business with absolutely no intentions of providing poor customer service or misleading customers. We will ensure to make this very clear in our delivery policy as a reminder to residents overseas that they are liable for their own tax obligations.
I would be extremely grateful if you are happy to retract your negative review, as this can have a detrimental impact on a small business, but I understand you may not wish to do so.
Thank you so much for shopping with us, we are deeply grateful for your support.
Tammy
Art Prints
Bought two prints on Sunday. They were dispatched on Monday and I received them on Tuesday in perfect condition. You don’t find customer service like that very often. Will not hesitate to purchase from this company again.
12 de agosto de 2021
Absolutely stunning pieces
Absolutely stunning chopping board, wooden tray and bead garland, thank you! Can't believe how fast the shipping was too, will be back!
1 de junho de 2021
Fantastic quality marble coasters
Fantastic quality marble coasters and the delivery was very fast. Excellent company.
13 de maio de 2021
Review of Hunter & Co
Excellent customer service. I ordered two vases and they arrived very quickly. Unfortunately one arrived broken but the customer service were incredibly helpful and immediately sent a replacement. Very nice vases too!
20 de abril de 2021
Such helpful service and fast delivery
9 de abril de 2021
Excellent service all round
Great product - lovely basket - nice quality - arrived quickly - excellent service all round
23 de março de 2021
Beautiful cake stand
Beautiful cake stand. Easy to assemble and arrived do quickly. Can't wait to bake a cake to sit on it 😁
6 de março de 2021
I love their products.
I have bought from Hunter &co and few times and every time have been pleased with their products. They curate a beautiful product line that bring a lovely touch to your home space. Really good quality pieces and always well packaged. I will be buying again for both myself and clients.
25 de fevereiro de 2021
In love with my new vase!!
1 de fevereiro de 2021
I purchased the Nyla wooden bowl and…
I purchased the Nyla wooden bowl and was distinctly unimpressed with it. To describe it as a bowl is stretching the truth - small dish might be more accurate . Pricey at £36 !
28 de janeiro de 2021
Resposta da Hunter & Co.
Hi Jennifer,
Tammy here from Hunter & Co. I'm so sorry to hear that you were not happy with your purchase, I would have been more than happy to discuss this with you if you had sent us an email about your concerns! We have taken your feedback on board and added more images to the Nyla product page so it is clear how big the wooden 'bowl' / dish is, as we understand people don't always read the 'Detail' tab for product dimensions. As this is a purely handmade item shaped from natural materials, it is unfortunately more expensive to make than machine-produced pieces.
Thank you for the feedback and please do email us if you have any further concerns, Tammy
Speedy delivery
Speedy delivery. Delighted with the 2 boxes, beautifully made.. they sit on the coffee table and I'm using them to 'store' various tv controllers which are always going walkabout.. much classier than having the controllers lying around.
28 de janeiro de 2021
Perfect exactly what I expected
23 de janeiro de 2021
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