Hydropool Hot Tubs and Swim Spas UK Avaliações 

Great response ordered one day got it the next morning just what I wanted

Very quick delivery, all items well packaged, easy to order

I ordered, through the internet, two items: a new self clean chlorine dispenser and an additional air release valve (for my existing chlorine dispenser) for my hot tub.

When I opened the package the first item was there. The second was not.

For the past three days I have been trying to find a telephone number or an email address (that is live) to contact the company to ask for the air valve to been sent to me.

As I type, I have failed to find a point of contact for the company. I’m not impressed.

Very disappointed. I have ordered two replacement filters for my hot tub and was only sent one - after contacting the company and providing evidence I was told the missing filter will be sent - this was on 15 October and I have been constantly chasing an update and there is zero response from customer service - I have no filer and no money. Appalling behaviour from the company

Was charged £9 for delivery in a big box whereas the part I ordered would easily have fitted into a small envelope and posted
Waste of packaging your end and waste of my money

Spa worked well for a while, but try and get a service engineer out or even respond, no chance.
Clearly the service side of Hydropool is not very good, so before buying a Spa, get a good idea of who is going to service and fix it, because IT WILL GO WRONG.

Ordered some dream scents for the hot tub they arrived in rapid time. Great service, great company

Ordered 2 filters received one wrong filter and then only got money back for 1 filter

DO NOT order from this company they still owe me £44 refund over a month later and I’ve chased so many times

Fast delivery

Easy to find part needed on website. Ordered & arrived quickly. All went smoothly.

Very efficient and fast delivery, packaging 10/10

Had a hot tub installed on June 11th. It worked fine at first, but in mid-August it started leaking. Hydropool have no interest in fixing this issue: every dealer just wants to blame someone else or charge for what is clearly a warranty issue. Hydropool don't answer the phone or emails. Absolutely terrible service.

Excellent customer service. Easy transaction and ordering on the website. Super fast delivery and delivered on a Sunday. Would recommend

Really bad customer service, the worst I’ve experienced.

I wanted 3 pillows. System said you only had 2 so I ordered the 2 and paid delivery etc. then was able to order the third… additional postage. That does not seem fair!

Horrendous after service, trying to get advice (emails unanswered and no contact phone number available) for months to ascertain correct filters

Great, quick service, all good

We have requested a service on our hot tub on numerous occasions directly with two shops and twice centrally with no response at all. The after care service has been poor

Took almost 2 weeks for the filter to arrive whilst charging me for next day delivery. No responses to the complaints I raised, overall a very poor experience. I would have expected better from Hydropool.