I have an older order with this company through Amazon and recently reached out because I lost my pendant and needed a replacement. They were able to provide a discount without any issues. Their custo... Ver mais
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Veja o que dizem as avaliações
I've had nothing but a great experience with IceCarats. NEVER had a problem and I've made over 10 puchases in the last 3 years. I recently returned an items with no problems whatsoever. All of their j... Ver mais
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Returned product weeks ago. Was given confirmation of receipt, just pending inspection. Following that, I was sent a picture of an empty box and was told that was proof they didnt receive my ret... Ver mais
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Placed an order and received an email stating they will get back to me. 10 days later I had to email using their websites form to enquire about my purchase, 2 days later after I received an email sayi... Ver mais
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Detalhes da empresa
Escrito pela empresa
IceCarats is your go-to destination for timeless, high-quality jewelry that celebrates life’s most cherished moments. Our collection includes engagement rings, necklaces, bracelets, earrings, and personalized pieces, all crafted from 925 Sterling Silver and 10k, 14k, 18k Solid Gold, reflecting elegance and superior craftsmanship. Enjoy a seamless shopping experience with free shipping on all orders, plus the assurance of a lifetime warranty on every piece, guaranteeing your jewelry remains stunning for years. Our easy and hassle-free returns policy ensures complete satisfaction with every purchase. Discover IceCarats today and find the perfect jewelry to make every occasion unforgettable.
Informações de contato
Estados Unidos
- www.icecarats.com
3,5
Bom
53 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Earring Purchase
Easy and convenient shopping at a reasonable price!!
28 de março de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Andy,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found your shopping experience easy, convenient, and reasonably priced. Providing quality jewelry at great value while making the shopping process as smooth as possible is exactly what we strive for.
We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
IceCarats
Customer Service
Update (7/1/26): I received my package. Issued resolved as promised. Thank you for everything IceCarats, I really appreciate the help, consistency, quickness and everything being resolved as promised.
Update (6/29/26): They have reached out multiple times to check in on the return process as I was a bit delayed in sending it in. I emailed them to let them know I sent it and they replied the same day thanking me and that they would keep me updated. They emailed me the day they received my chain and that same day I got an email saying they created a shipping label for them to send me back my item. Thank you again for taking care of this issue so quickly. I really appreciate it and the consistent communication really eased the process.
Update(6/1/26): They reached out via telephone to apologize and to start the process of inspecting the chain. I will send it in for them to inspect and we will go from there. -I appreciate the call!
Bought 1 necklace from there and it was great, my 10 year old athlete son wears it everyday an it has never broke. So I bought another one for myself and it breaks all the time. I would get it fixed and it would break again. I finally reached out to IceCarats about it to see if we could exchange the chain or something as it seems defective with he constant breaking, was told to send images to their email so I did, however I never heard from them again. Send a follow up email and still got nothing back. This would of been my forever place to buy jewelry from if they would of resolved the issue as I have wore gold jewelry everyday for the last 30 years.
8 de maio de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Edit:
Hi Erika,
Thank you for updating your review and for giving us the opportunity to assist.
We truly appreciate your willingness to work with us on this matter. Rest assured that we will continue to monitor your case and work toward a resolution.
Thank you again for your patience, cooperation, and understanding. We look forward to continuing to assist you.
Warm regards,
IceCarats Team
******************************
Hi Erika,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration.
After reviewing our records, we confirmed that our team responded to your inquiries and did not receive a response to those messages. It is possible that a technical issue prevented our replies from reaching you, and we sincerely apologize if that was the case.
We have reached out to you again directly and would welcome the opportunity to review the chain and assist further. Our goal has always been to help find a resolution, and we remain committed to working with you on this matter.
Thank you for bringing this to our attention. We appreciate the opportunity to work toward a resolution.
Warm regards,
IceCarats Team
Charm bracelets
Perfect bracelets! Exactly as described.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Tatiana,
Thank you so much for your feedback! 😊 We’re thrilled to hear the bracelets were exactly as described and met your expectations.
We truly appreciate your support and hope you enjoy your new pieces for years to come. Thank you again for choosing IceCarats!
Regards,
The IceCarats Team
Nice earrings!
They’re very nice. Just wish they were a little thicker.
4 de maio de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Kendra,
Thank you so much for your feedback! 😊 We’re very happy to hear you liked the earrings.
We appreciate your note regarding the thickness as well. Customer feedback like this is very valuable to us and helps us improve future designs and selections.
Thank you again for choosing IceCarats — we truly appreciate your support!
The IceCarats Team
Resposta da IceCarats Jewelry
Hi Camilla,
Thank you so much for the amazing review!
We’re so happy to hear you love your item! Your support truly means a lot to us. Enjoy your new piece, and thank you again for the A+ feedback!
Warm regards,
IceCarats Team
Just got my ring!
just got my ring it is just like the picture. love this ring. do you know hard it is to find pink & yellow saphires w/ just the light blue along w/ it. very hard. i waited over 1 year to get this back in stock in a size other than 8+ shipping international takes 3 weeks. love my new ring. 5+ stars!!!!!!!!!!!!!!!!!!
11 de abril de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Tamarah,
Thank you so much for your lovely review!
We’re really happy to hear that you love your ring and that it arrived just as expected. We also truly appreciate your patience while waiting for it to come back in stock.
Enjoy your new ring, and thanks again for the 5+ stars!
Warm regards,
IceCarats Team
LOVE IT!!!
So beautiful and the shine is very gorgeous. This is a gift. I wanted a pure silver cross in the house for prayer and religious preferences. The rosary is beautiful and elegant.
11 de abril de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Rosie,
Thank you for your lovely feedback!
We’re so happy to hear that you found the piece beautiful. It means even more to know it holds special meaning—truly something to be cherished.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
If there’s ever anything we can assist you with, please don’t hesitate to reach out—we’re always here for you.
Warm regards,
The IceCarats Team
Beautiful
Perfect gift for my lil one…..love it…!!!I Im travelling and need a gift last minute. Thank you
13 de abril de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Adonn,
Thank you so much for your kind words—we’re so glad you loved it!
It means a lot to hear that it made the perfect gift, especially with your travel timeline. We’re happy we could be part of such a special moment for you.
If you ever need help finding another piece or a last-minute gift again, we’re always here to assist.
Warm regards,
The IceCarats Team
Like it just wish it was larger.
I have an older order with this company through Amazon and recently reached out because I lost my pendant and needed a replacement. They were able to provide a discount without any issues. Their customer service was very responsive and helpful throughout the process.
1 de abril de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Prince,
Thank you for your kind feedback—we’re so glad to hear you’re happy with your experience!
We truly appreciate your continued support and are glad we could assist you again. It’s great to know our team was able to help promptly and make the process smooth for you.
We also appreciate your note about the size and will be sure to share this with our team as feedback.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help.
Warm regards,
The IceCarats Team
This place is sketchy don't buy from…
This place is sketchy don't buy from them.
My mother kindly bought me a gold chain for my birthday. It broke just over 60 days later. I contacted IceCarats for a replacement, but they said they could only issue a credit since they were no longer selling that particular necklace.
When I went to order another chain, the only ones available at the same price were *way* lighter in weight, i.e. much much much less gold, than the one my mother initially purchased. So I got a flimsy chain originally, and then when I went to order something for the same price I was only able to order something lighter and *much* less valuable.
The original box chain I ordered was 14k gold 1.5 mm and 22" long at $612. When I went to reorder there was not the same size as the one I originally bought, but a 14k gold .9 mm 20" box chain was $1295?? The "lifetime warranty" apparently means we'll replace your item with something that is worth the same dollar amount, except we upped our prices, so the replacement item is actually going to be worth significantly less than the item you originally purchased. What kind of "lifetime warranty" is that??
Strongly suggest you stay away from this site!
12 de setembro de 2025
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Adrian,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns.
We understand that your original chain purchased for $612 is no longer available, and that the current options do not feel equivalent in value. We also recognize your concern regarding the pricing differences you encountered when attempting to reorder.
Your original purchase was made in September, and since then, there has been a significant increase in gold pricing. This has impacted the current retail value of comparable items, which is why similar chains are now listed at higher price points despite differences in specifications such as thickness and length.
Under our lifetime warranty, coverage is based on repair or replacement depending on availability. When the original item is no longer in stock, we offer the closest available alternative or store credit equivalent to the original purchase value.
That said, we understand your concern regarding the perceived difference in value. As a courtesy, we made efforts to locate limited remaining stock of the same item you previously ordered and offered it as a replacement option, as it may be among the last units available. This option was also shared with you in our previous email.
We regret that this experience has not met your expectations and appreciate your feedback. If you are open to it, we would be happy to review available options with you and work toward a resolution.
Warm regards,
IceCarats Team
Well made piece of jewelry
Well made piece of jewelry. The size fits my wrist pretty well. Good customer service
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Shar,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the quality of your jewelry and that the fit is just right.
It also means a lot to know you had a positive experience with our customer service—your feedback truly motivates our team.
We appreciate your support and hope to serve you again soon!
Warm regards,
The IceCarats Team
This company is a scam
This company is a scam. I purchased a 22in 3 mm 14k gold chain in May for my husband. They had a Memorial Day special and I was able to get it at a discounted price for $500, give or take a few bucks. A few months later, it broke. We were able to receive a replacement at that time, and then a few months later it broke again. I reached out a 2nd time and we were told that we would only receive store credit and could no longer get a replacement, even though we had a “life time warranty.”After about 2 months of reaching out to them going back and forth with weeks of no responses in between and fighting them pretty hard regarding their “lifetime warranty” they finally offered to replace the item or give us store credit. We received the replacement and decided to take the item to a local credited jeweler. The item was 14k gold, however retail value is at $200!!! I paid $500 and NOW, that same piece is selling for $1200… I more recently reached out to request a link to leave a review to which they responded I wasn’t able to because my order was placed back in May of last year and the review link expired so they couldn’t send a new one… They are scam artists. Do not buy from them.
3 de abril de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Abby,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
At the time of your request, the item was out of stock and unavailable for replacement, so a store credit and repair option were provided as alternatives. Our team also sent follow-ups to assist, and we apologize for any miscommunication or missed correspondence that may have occurred. Once the item became available again in March, a replacement was arranged and the matter has since been resolved.
Regarding the warranty, it covers manufacturing defects, and resolution options may vary depending on availability and the nature of the issue.
With respect to valuation, third-party assessments often reflect gold weight or scrap value, which may differ from retail pricing that includes manufacturing and other costs. Review links are managed through a third-party platform and may expire after a certain period.
We regret any frustration caused and appreciate the opportunity to address your concerns.
Sincerely,
The IceCarats Team
Horrible experience
Horrible experience. I purchased a 14kt curb link chain less than a year ago. It is mentioned several times in the listing that this item is “solid”. My pendant got caught and as a result the chain snapped—totally my fault. I went to a local jeweler who was able to fix it perfectly for $30… however when I went to pick it up they informed it was hollow. I have been back and forth with customer service for a few weeks now and at this point they have stopped replying to my emails once I sent screenshots of the online chat where the rep told me “solid” means it is pure gold and nothing to do with the structure of the necklace. I wouldn’t recommend them at all!
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Blake,
Thank you for your feedback.
We’re sorry to hear about your experience and appreciate the opportunity to review your concerns. We can confirm that this matter has been fully reviewed and resolved.
For clarity, the necklace referenced is stamped “14K,” confirming it is genuine 14-karat gold and not gold-filled or plated. The term “solid” is used to distinguish solid gold from plated or filled items and does not refer to the internal construction of the chain. The product received was consistent with the description provided at the time of purchase.
We understand there may have been some confusion regarding terminology and apologize for any frustration this may have caused. We also apologize for the delay in responding to this review.
We appreciate your feedback and the opportunity to address your concerns.
Sincerely,
The IceCarats Team
This company are literally just in…
This company are literally just in business to steal
I ordered something amd once i got the package it was totally different from what i ordered and returned it now ive been going back and forth with them for them to tell me i won’t get a refund. This is stealing
3 de fevereiro de 2026
Avaliação não solicitada
I ordered a locket and a chain from…
I ordered a locket and a chain from this company. I absolutely loved the locket but found the chain too dainty for the locket. The quality of both was exceptional. I decided to return the chain and the process was very easy and professional. Great customer service and support. Will be ordering from them again. Ordered one day, received items the very next day!!!
15 de janeiro de 2026
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Melissa,
Thank you for your kind feedback! We're so glad you loved the locket and had a smooth return experience. We truly appreciate your support and look forward to your next order!
The IceCarats Team
Terrible quality
I ordered a white gold ID tag and was initially impressed, it was shiny and arrived promptly. After two months of wearing it, it broke off my mother’s wrist. Not only that, but in only two months, the rhodium coating wore so thin in spots that the yellow gold shines through. In all my life of owning white gold jewelry, I have never seen anything like it. I reached out to the company 6 months after purchase, when I finally went back home to my mother, and they basically said, too bad. When I pushed them on it, they finally offered me 10% off another purchase. The idea of ever giving them more money is unpalatable, of course. I should have spent more money at an established place instead of trying to spend less. Lesson learned.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi NB,
Thank you for your review, and we sincerely apologize for both your experience and our delayed response. We recently regained access to our Trustpilot account and only just came across your feedback.
We’ve reached out to you directly via email, as we’d truly appreciate the opportunity to make this right. Whether through a re-evaluation, a replacement (subject to availability), or assistance with a repair, we’re here to help find the best possible resolution for you.
Please feel free to respond to our email at your convenience—we’d be glad to assist and work toward turning this experience around.
Warm regards,
IceCarats Team
Resposta da IceCarats Jewelry
Hi,
Thank you for your review—we truly appreciate your support!
Warm regards,
The IceCarats Team
So on 12/ 11 /2025 i ordered from ice…
So on 12/ 11 /2025 i ordered from ice carots & these reviews have me a little queasy I spent about $300,$262.00 to be exact a xmas gift for my wife hopefully ice carrots will come through for me i will let you know!
15 de dezembro de 2025
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi,
Thank you for your order and for sharing your thoughts—we completely understand wanting reassurance, especially for a special gift.
We’re confident you’ll be happy with your purchase, and our team is here to help if you need anything along the way.
Warm regards,
The IceCarats Team
Happy with the product & happy with the store
4th order here and the products never disappoint. The sell what they show, never had this reality/expectations experence.
18 de abril de 2025
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi,
Thank you so much for your kind words and continued trust in us! We’re thrilled to hear that you’ve been happy with your purchases and that your experience has consistently met expectations.
We truly appreciate your loyalty and look forward to serving you again soon!
Warm regards,
The IceCarats Team
Poor quality
Was given a pendant as a gift. It was engraved with our initials and had a ruby in it. The ruby fell out a month later and when I tried to return it, they said that the warranty did not apply because it had engraving and they could not do repairs. DO NOT PURCHASE FROM THEM. Poor quality.
26 de outubro de 2025
Avaliação não solicitada
Resposta da IceCarats Jewelry
Hi Krista,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with your pendant. We understand how disappointing it must have been, especially since it was a meaningful gift.
As noted in our email, engraved or customized items are typically excluded from our warranty policy due to their unique nature. However, we’ve already reached out to you directly to review your order and see what we can do to make things right. If you haven’t received our message, please let us know so we can assist you promptly.
We truly appreciate your feedback—it helps us continue improving both our quality and service.
Warm regards,
The IceCarats Team
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