Stuart Mulvey was extremely helpful when booking our Marella cruise recently. Our first choice cabin had sold out but he explained the difference/extras included by having an upgraded but more expensi... Ver mais
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The member of staff I spoke to, Ian Miller, was very helpful. He reached out to me as he saw I was struggling to navigate the options on the website. His help guided me through not just choosing a cr... Ver mais
We have used Iglu for years. They have always offered incredible prices and their customer service is excellent. They can often offer better prices than through the cruise line directly and they also... Ver mais
I had a problem with a summary confirmation that kept misstating my DOB. I was getting frustrated so I just exited the buying page and walked away. I received a phone call from your advisor Laura, who... Ver mais
Detalhes da empresa
Sobre Iglu Cruise
Escrito pela empresa
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Informações de contato
4,8
Excelente
77 mil avaliações
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Helpful staff and invaluable support
The member of staff I spoke to, Ian Miller, was very helpful. He reached out to me as he saw I was struggling to navigate the options on the website. His help guided me through not just choosing a cruise but the options of cabin type and placement, as well as dining preferences etc. My husband and I have never been on a cruise before, so the support was invaluable.
17 de março de 2026
i always use Iglu for my cruise…
i always use Iglu for my cruise bookings , its so easy and everything is laid out for you so you cant go wrong , and the additional discounts are nice too .
24 de março de 2026
Always had good clear advice from Iglu…
Always had good clear advice from Iglu cruises. Just booked again for next year with David who was super helpful.
24 de março de 2026
Excellent service from Riannah
24 de março de 2026
Ben was knew his stuff
Ben was knew his stuff. Service was great and found the exact cabin I was looking for. Good value - cheaper than going direct to cruise line
13 de março de 2026
Thanks Glen
Thanks Glen, you made booking our cruise super easy. The entire process was reassuring and easy to navigate!
8 de março de 2026
Easy to book on-line
Easy to book on-line and a much better price than booking direct with the cruise line
24 de março de 2026
Millie was great help with booking
Millie Stone was extremely helpful in booking our family cruise. We always book our cruises through Iglu as advisors are always so knowledgeable and helpful.
24 de março de 2026
The agent
The agent, Mike, was extremely helpful and patient and understood our needs. We have used Iglu for a few years now and have always been pleased with the service.
23 de março de 2026
The booking experience was a pleasure
The booking experience was a pleasure, dealt with expertly by Vicky who had a lot of knowledge about the trip and helped me to choose the perfect holiday for me.
14 de março de 2026
Polite and very helpful
23 de março de 2026
Great customer service.
Professional and friendly advice given.
Great knowledge, and very helpful to us when choosing a balcony cabin.
23 de março de 2026
Katie was absolutely sensational
Katie was absolutely sensational
Thanks for your help
23 de março de 2026
Hassle free from start to finish
Hassle free from start to finish. Stuart the rep was most helpful throughout
23 de março de 2026
Easy to book online
23 de março de 2026
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