My desktop died, I took it in to iMend for a reasonable fee they checked it out, ran some upgrades and restored it back to life! This happened in one afternoon… I would definately recommend them.
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Veja o que dizem as avaliações
My mac laptop suddenly became extremely unwell and as a freelance designer my laptop is my world, so I was in dire trouble. iMend had fixed my iPhone previously so I hoped they could help me with my... Ver mais
A empresa respondeu
Imend is a professional and friendly service. Hazel and Paul provide expertise and helpfulness in equal measure, sensitive to the wishes of the clientele. It serves its community, which, from what I u... Ver mais
A empresa respondeu
Really helpful and knowledgeable staff in both stores. Used Billingshurst for a data transfer this year and Upper Beeding for replacement iPhone battery today, which was in stock. Will definitely visi... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de reparos de telefones
- Loja de Celulares
- Loja de computadores e acessórios
- Assistência Técnica de Informática
- Loja de Informática
- Serviços e Manutenção de Computadores
Escrito pela empresa
iMend Ltd was founded in 2012 to provide a specialist repair service for the iPhone, iPad, iPod and Mac range of devices to the people of Sussex. We’ve since expanded our range of repairs to include PC, Laptop and android devices, all under one roof! We still pride ourselves on a foundation of solid customer service with a free 12 month warranty on our repairs. We keep a comprehensive stock of high quality repair components to ensure we repair your device as fast as possible. Whether it’s a cracked screen, slow computer, charging problems or your iPhone has gone for a swim, we can help. We also stock refurbished devices and most of your common tech consumables for the home and office; printer ink, chargers, cables, USB sticks and much more! Visit www.imendltd.co.uk for more information
Informações de contato
3 Hyde Square, BN44 3JE, Upper Beeding, Reino Unido
- 01903 899545
- contact@imendltd.co.uk
- www.imend.com
4,9
Excelente
9 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The screen is fixed but function isn’t
The screen is fixed and it was done very quickly however there was a slight colour change which didn’t massively bother me until I realised that the screen is not really working, it’s both super sensitive and not sensitive enough, e.g. it clicks on things when I’m trying to scroll and I can’t use Snapchat video anymore. Screen sensitivity has never been a problem with this phone before I replaced the screen.
21 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hello Josie,
Apologies for this inconvenience.
I have tried to call but unable to reach you.
We offer a 12 month warranty for this repair. I have already contacted your technician
to rectify this issue ASAP.
We will do our best to have this resolved.
Please contact us regarding this issue once resolved if you need further help.
Kindest Regards,
Michelle - iMend.com
Account Executive
0333 014 4262
hello@imend.com
This is a brilliant service
This is a brilliant service. Booked a site call out, technician had availablilty next day. Fixed my problem with half an hour. Would recommend.
19 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hiya,
We are ecstatic to have received this fab feedback from you!
Thank you too for recommending us.
All the best,
iMend.com Team
Recommend to anyone
Brilliant. Rapid response from online order ring back and from technician Suni. Top quality repair at a decent price - for someone to come to your home to fix it!
19 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Charlotte,
We thank you in advance for all of your recommended future customers!
Your feedback is a real morale booster to the team!
Warmest regards,
iMend.com Team
Quick service
Quick service, courteous, and a perfect repair. Would have no hesitation using again.
19 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi James,
We trust that you are as grand as this leaves us!
Thank you so much in using our service and for your confidence in using us again whenever you need your repairs done!
All the best,
iMend.com Team
An excellent service
An excellent service. The iMend technician arrived within his alloted 1 hour time slot and dealt with the repairs required (a replacement screen and battery for an iphone 6s) very quickly and competently. A very convenient and cost effective way to get one's 'phone repairs dealt with.
19 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Paul,
Good day to you!
We thank you for the splendid feedback!
Your iTech, Adrian is indeed exemplary in doing repairs. We've gotten a lot of positive customer feedback for him.
Cheers!
iMend.com Team
Every part of the experience was easy…brilliant
Every part of the experience was easy and great. Especially the repair guy who came he was fantastic
19 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi M Stanley,
We love to hear from you!
Thank you for appreciating all of our joined efforts to providing an easy experience for you from start to finish.
Your engineer, Irfan stay true to this promise as well.
All the very best,
iMend.com Team
Resposta da iMend Ltd
Hi John,
This is such a nice comment from you John-simple and short but very meaningful to us!
Thank you for appreciating our company and the service.
Cheers:)
Kindest Regards,
iMend.com Team
This is about four times that I have…
This is about four times that I have used them (we are all clumsy)! Lovely Zak calls me back and meets me at my convenience at a location of my choosing. Simple and easy. Would recommend and use again.
18 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Wendy,
Reading your review makes us smile and feel so fulfilled:)
Zak is indeed one of the best technicians here in iMend.
Please know that we value you as our loyal customer.
Thank you for always choosing iMend for your phone repairs!
Kindest Regards,
iMend.com Team
Great service
Great service. Fast and efficient and good value. My Samsung tablet died on me at only 18 months old. I posted it to iMend on Saturday for a review. They diagnosed the problem by Tuesday and had it back to me on Thursday - good as new. I can thoroughly recommend them.
Mike
18 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Mike,
This is such an awesome feedback!
This is the reason why iMend exist-to provide a world class repair.
A million thanks for booking with us.
Kindest Regards,
iMend.com Team
Arrived as arranged
Arrived as arranged, completed work within timescale as advised and price was as agreed.
18 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Paul,
This is why iMend strives to provide a quality repair at an affordable
and competitive price.
Thank you for the nice feedback!
Kindest Regards,
iMend.com Team
Poor after service customer care
Screen repair was done to satisfaction. I also paid £10 for screen protector. When it arrived the screen protector was lifting on the corners. I contacted them for a replacement. Very poor follow up customer service. It took several weeks and repeated phone calls and emails to get this rectified.
18 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hello Alex,
On behalf of iMend, we would like to apologise for this inconvenience.
Since, this was a Mail in service, this would normally take time as this requires further
investigation.
Our warranty team needs to conduct an investigation to validate the claim.
Please know that this feedback will be forwarded to the management for us to improve
our service especially with this type of case.
So sorry again for this trouble.
Customer Service Team still would like to extend help if needed and we will be happy to assist.
Kindest Regards,
iMend.com Team
Resposta da iMend Ltd
Hi Dennis,
Practicing what we preach is tough.
But very rewarding especially when a customer like you extends such a heart-warming review!
Thank you so much~
iMend.com Team
First Class Service ,,,
Excellent service at an affordable price.
Well done!
17 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Richard,
Amidst tough competition, we always strive our hardest to thrive.
Hence, we think globally competitive services and prices!
Heaps of thanks from,
iMend.com Team
Technician was very helpful and…
Technician was very helpful and accommodating, worked after my working hours and came to my home. Very pleased with the work. Would recommend and at competitive price
17 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Mr Taylor,
We wish to always accommodate your request at the most convenient time and place for you.
Your convenience is our utmost priority.
Thanks for appreciating all our cumulative efforts! ☺
Best,
iMend.com Team
Great experience
Great experience, came next day and completed at my work place
17 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Phillip,
Many thanks for sending in this review.
Glad to have served you of such great experience!
All the very best to you~
iMend.com Team
Good firm for repair of smashed iPhone screen.
Efficient head office. Charming technician. Arrived on time and took very little time to replace screen. Extremely satisfied customer.
17 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi AY,
Good day to you!
We are joyous to have received this fab feedback.
This may sound cliche, but indeed, your satisfaction is our guarantee!
All the very best to you~
iMend.com Team
Great repair
Great repair, kept in touch at all times courteous staff
17 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Richard,
Thank you for the great review!
We promise to maintain this kind of service.
A million thanks for booking with us.
All the very best~
iMend.com Team
Whilst I have used 4 times previously…
Whilst I have used 4 times previously and rated 5 star, this time was not a great experience. I had 2 iPhone 7+ screens replaced via their at home/office service. The experience from the point of placing the order for repair up to getting the 2 phones repaired was a good one. Unfortunately, 8 hours later, 1 of the screens that was replaced went faulty with an unrelated problem. I followed up with iMend leaving a voice mail and sending an email. 3 days later I had to call iMend having not been contacted by them. The technician was very professional and a very pleasant chap. The same technician returned to repair the phone at a time convenient to me. On the day he returned, he was unfortunately caught up in the tailback due to an accident closing the A1. He kept me regularly updated. Whilst this experience was somewhat tainted, i would still recommend iMend and will use again if needed. The phone is now repaired and looks like new.
16 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hello Gavin,
This is a sad news to us.
We have spoken with your technician about this and he said he has called
you already. According to your technician, an appointment is now set
and he promised to rectify this.
Please know that this escalation is being handled with care and surely your technician will
be flagged on this so this situation will not happen again.
We have advised your technician to resolve this and ensure that this will be handled properly
as expected.
Contact us if you need further help and we will be happy to assist.
Kindest Regards,
Michelle - iMend.com
Account Executive
0333 014 4262
hello@imend.com
Fantastic Job - Saved my iPhone 6S
When my iPhone wouldn't power up a local store suggested it might be power IC. I took to Apple in the hope of an "official" repair, but they weren't interested, instead pointing me to the new iPhones at £600 and up... not very eco-friendly IMHO.
I was adamant to find a repair shop, and iMend rightly has many thousands of positive reviews. I sent off the phone as per instructions, and after a couple of quick exchanges over phone and chat I was called back by Damien (Senior Technician I believe) iMend had replaced the failed chip and brought my phone back to life.
My phone arrived back today and I'm SO pleased it's back up.
Thanks so much guys - I heartily recommend you!
16 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Dave,
Fantastic day to you!
iMend is founded under the principle of providing alternative cost-effective and prompt repair solutions. We believe that your device deserves a chance to be repaired at an affordable cost versus throwing this in the bin and buying an expensive new one.
Damien is our Repair Centre Manager and a total star in religiously doing thorough follow-ups on all your repairs. He is also our go-to resource person re tricky technical stuff.
Many thanks for your support and high recommendations!
All the very best~
iMend.com Team
Great service
Great service. The screen was replaced within 30mins and the technician, Milas (Tech ID: 41277), gave me a free case. Very well recommended.
16 de julho de 2019
Avaliação não solicitada
Resposta da iMend Ltd
Hi Lee,
Good day to you!
Thanks for taking the time to leave this fantastic review.
Adrian Milas, we must say, is a total pro!
He did it again, and many thanks for your appreciation.
Cheers!
iMend.com Team
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