The operator forgot to brush the rear window of the car? I was watching him all the time but he forgot this one. In addition the roof was not covered in foam as I watched from under the closed (... Ver mais
A empresa respondeu
Localização
Trocar localização3 Nethertown Broad Street, KY12 7DS Dunfermline, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Was confused to start with the QR codes and paying with phone, but pleased to say it worked smoothly even for an older gent like myself. The wash itself was reasonable but I did have to remove mud aft... Ver mais
A empresa respondeu
Always a great experience. We use this car wash for both our cars. Great value for money, the staff are friendly, clear in their gestures of when to move the car etc. We have a problem of lots of bi... Ver mais
A empresa respondeu
Despite asking if my roof bars would be okay, they simply stated that the roof might not get fully cleaned. Went in, and the roof roller got jammed repeatedly, damaged my roof bars and denting the top... Ver mais
Detalhes da empresa
Escrito pela empresa
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Informações de contato
3 Nethertown Broad Street, KY12 7DS, Dunfermline, Reino Unido
4,1
Muito Bom
73 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Attentive staff and clean premises so…
Attentive staff and clean premises so will be back for next car wash.
5 de junho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da IMO Car Wash - Dunfermline
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Resposta da IMO Car Wash - Dunfermline
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Resposta da IMO Car Wash - Dunfermline
Steven Smith,
We're sorry the wash fell short. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The operator forgot to brush the rear…
The operator forgot to brush the rear window of the car?
I was watching him all the time but he forgot this one.
In addition the roof was not covered in foam as I watched from under the closed (obviously) sunroof?
As of Monday, after Friday car wash, the car is covered in dust, not IMO fault but car parked just in driveway ?
22 de maio de 2026
Resposta da IMO Car Wash - Dunfermline
KJR-in-disgust,
We appreciate you sharing your experience. We are concerned to hear about the missed rear window and roof coverage, as well as the dust issue. We are reviewing our procedures to prevent these oversights.
IMO Car Wash
Short wait time I can pay via the app app…
Short wait time I can pay via the app and pick up a free wash every 6 washes always a good job
24 de maio de 2026
Resposta da IMO Car Wash - Dunfermline
Kenneth Glennie,
We're so happy you appreciate the short wait times and the convenience of our app. We're glad you enjoy the free washes!
IMO Car Wash
Resposta da IMO Car Wash - Dunfermline
Amy Von Schlehenried,
We appreciate you sharing your positive feedback about our quick, efficient, and well-priced service. Thank you!
IMO Car Wash
Dirt still left on car
Dirt still left on car; bird poop not removed. Windscreen still had dirt smeared on. Car was soaking at the back, not dried at all. Overall not a good clean as I had to get out a cloth and spray cleaner to clean the bits not done by the carwash
21 de maio de 2026
Resposta da IMO Car Wash - Dunfermline
Abs,
Thank you for your feedback. We regret that the wash quality did not meet your expectations, and your vehicle was not cleaned to our standards. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great car wash, but...
Great car wash, except one of the side brushes seems permanently out of action (ie, for years).
Occasional discounted price for upgrades is good.
21 de maio de 2026
Resposta da IMO Car Wash - Dunfermline
Graeme Robertson,
We appreciate your feedback. We're concerned about the brush issue and will investigate. We're glad you like our discounted upgrades.
IMO Car Wash
Great car wash for a good price
14 de maio de 2026
Resposta da IMO Car Wash - Dunfermline
Wendy,
We're happy you found our car wash satisfactory and affordable. We appreciate your positive feedback!
IMO Car Wash
Resposta da IMO Car Wash - Dunfermline
Hey Colin,
Thank you so much for your 5-star review.
We’re thrilled to hear that you’re so satisfied with our customer service. Our team always does its best to make your visit as pleasant as possible.
We look forward to seeing you again soon!
Best regards,
Your IMO Car Wash Team 🚗✨
Resposta da IMO Car Wash - Dunfermline
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Resposta da IMO Car Wash - Dunfermline
Carol Anderson,
We appreciate you sharing your experience! We're so happy to hear that you found our service fast and our staff friendly during your visit.
IMO Car Wash
Despite asking if my roof bars would be…
Despite asking if my roof bars would be okay, they simply stated that the roof might not get fully cleaned. Went in, and the roof roller got jammed repeatedly, damaged my roof bars and denting the top of my car. I had only discovered this damage when removing the bars later to clean the roof. Customer service wouldn't help, stating I'd need to speak to the 'self-employed' staff at the car wash. Not sure why they had to sneak in the 'self-employed' part, but regardless, they were also no help and blamed me. Now considering civil court action.
29 de abril de 2026
Resposta da IMO Car Wash - Dunfermline
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Resposta da IMO Car Wash - Dunfermline
Joanna King,
We're happy to hear that you found our staff helpful, the service quick, and your car sparkling clean. We appreciate your positive feedback!
IMO Car Wash
Great service and cannot fault the team…
Great service and cannot fault the team here. It’s a great setup !! Car always comes out gleaming.
24 de abril de 2026
Resposta da IMO Car Wash - Dunfermline
customer,
We appreciate you sharing your experience! We're so glad to hear that you find our service great and that your car always comes out gleaming.
IMO Car Wash
Whatever was spray on my Mercedes AMG…
Whatever was spray on my Mercedes AMG has left what looks like oily marks on the black trim around my side windows. Not happy!!
25 de abril de 2026
Resposta da IMO Car Wash - Dunfermline
Lynn Keddie,
We're very sorry to hear about the oily marks on your Mercedes AMG trim. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Quick and efficient but needs some…
Quick and efficient but needs some maintenance as some brushes and sprays aren't working. I last reported this over a year ago.
10 de abril de 2026
Resposta da IMO Car Wash - Dunfermline
customer,
We appreciate your feedback and apologize that some equipment isn't working. We'll look into this issue and ensure that maintenance is performed promptly.
IMO Car Wash
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.