INFINITI Retail Group Avaliações 

410
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've had my 2019 Hybrid Q50 for over 4 months now and in my honest opinion it is easily the best car I've ever had, totally can't fault it. Makes a refreshing change from the usual suspects. It woul... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bought a used Landrover discovery from their Stockport dealership and had a free service thrown in, had the service, they lost the service log book, now trying to find the record and they are extremel... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had nearly given up on finding a new car as our last dealers Kia were unhelpful, but INFINTI are and have been amazing!!!!! Our car is phenomenal!!!!! Our sales advisor Charnea from reading gave us... Ver mais

Avaliado com 5 de um total de 5 estrelas

We purchased a five year old car at the weekend from Infiniti Stockport and got treated like we had had parted with £50K for a brand new one. The sales team were superb, couldn't do enough for us and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária

Escrito pela empresa

Visit INFINITI Retail Group, established dealership and servicing specialist. Get in touch today to arrange a test drive.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

410 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(410)

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Avaliado com 5 de um total de 5 estrelas

Definitely the best car buying…

Definitely the best car buying experience I have ever had. Everyone we dealt with was extremely helpful

8 de julho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Dear William
Thank you for your 5 star review, we very much value your opinion.
Great to have you on board. Anything you need let us know.

Iain Smith Centre Manager Infiniti Glasgow

As always please give us a call if we can assist in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service.

This is the second car I have bought from Infiniti Stockport and I cannot recommend them highly enough.
The whole process is painless from start to finish and the staff could not be friendlier or more eager to meets your requirements.
You also have the comfort of knowing your car has been through a rigorous service prior to you collecting it.
Cheers.

8 de julho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Hi Clive

Thank you for your review of your 2nd purchase from Infiniti Stockport. I am pleased to read your experience was 5 Stars and met all your requirements.

We hope to see you for your 3rd car soon!

Tom Jupp
Sales Manager
Infiniti Centre Stockport

Avaliado com 5 de um total de 5 estrelas

Lovely people to deal with

Lovely people to deal with. The service from start to finish was brilliant.

8 de julho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Good Afternoon,

Thank you for the "5 STAR" rating and positive comments in your review.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Avaliado com 4 de um total de 5 estrelas

Good service . Aftersales not as good

The purchasing experience was good and Helpful salesman Tim as easy to deal with.

The aftersales lets them down though. I was promised call back to assist me in something but no call was received.

8 de julho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Hi

Thank you for your review of the purchase from Tim at Infiniti Stockport, I will speak to our aftersales department and get them to call you back. Otherwise if you would like to call me on 01619684100 i will aim to assist.

Tom Jupp
Sales Manager
Infiniti Stockport

Avaliado com 4 de um total de 5 estrelas

Very happy with the purchase of an…

Very happy with the purchase of an SQ60. Great car, great looks, great feel on the road.
Service from Infiniti Stockport was, in the main, very good but a few little niggles like supplying the wrong spare key, in touch manual in French and tyres underinflated on delivery. All now put right.

8 de julho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Hi Phillips

Thank you for your review on the purchase of your car from ourselves. Its great to hear you are enjoying your car. I am also glad to hear we have put right the niggles.

As always you know where we are if you need us in the future.

Tom Jupp
Sales Manager

Avaliado com 5 de um total de 5 estrelas

Excellent service, particularly by Tom, the manager

Tom, the manager, provided excellent service throughout and I would not hesitate in recommending him and this company in buying their car...an ordeal at the best of times but made all the easier by Tom and his team at Stockport.

5 de julho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Hi

Thank you for your 5 star review for your purchase from myself and my team here at Infiniti Centre Stockport. I am proud and pleased to read my service matched your expectations and made your purchase easy.

We are here for you should you require anything else in the future.

Thanks again

Tom Jupp
Sales Manager
Infiniti Stockport

Avaliado com 5 de um total de 5 estrelas

top notch customer service carried out…

top notch customer service carried out my repair while I waited, show room was great and Daniel couldn't be anymore helpful.
would highly recommend.

27 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Good Afternoon Mr Hall,

thank you for the 5 STAR rating and great comments regarding your recent visit to Infiniti Centre Leeds. I will pass on your comments to Dan as i am sure he will appreciate them too.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Avaliado com 5 de um total de 5 estrelas

Just wanted to write a little review…

Just wanted to write a little review about the team at Infiniti Leeds. We have owned our q30 for just over two years now and have used the Leeds center since purchase for servicing and two warranty issues. On each visit the staff have made me feel extremely welcome, you genuinely get the feeling they care about their product and more importantly the customers who buy them. Both Dan and Lucy, in my opinion go beyond what I have come to expect from previous dealership experiences. They keep you up to date with progress and have ensured the jobs were carried out swiftly by the professional technicians. I have no reservations in recommending the team at infiniti Leeds and wiil definitely be returning to purchase another vehicle in the future.

26 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Good Afternoon Mr Giffard,

Thank you for the 5 STAR rating and great comments in you review about your dealings with Infiniti Centre Leeds. I will certainly pass on your comments to both Dan and Lucy as i am sure they will appreciate them too.
We all look forward to seeing you again.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Avaliado com 5 de um total de 5 estrelas

Stress-free transaction - very happy

Probably more of a review of the Salesman, Andrew C, than of Infinity itself. No pressure, straightforward talking and negotiation - the overall process carried out with minimum of fuss and a good dose of humour.

Had a number of questions after the test drive and after placing a deposit, and emailed Andrew regularly prior to collection of the car.

Quick replies and all queries sorted - would happily buy from Andrew again :)

20 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Hi Mr Jones

I have please to read your review about the service provided by Andy here at Infiniti Stockport.

I hope you enjoy your new car and should you require anything in the future you know where we are.

Tom Jupp
Sales Manager
Infiniti Centre Stockport

Avaliado com 4 de um total de 5 estrelas

Good car dealer ship straight talking

Good car dealer ship straight talking, and happy with our 2017 car.
A couple of weeks on and we r more than happy with its performance.
Thanks you.

18 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Hi

Great to read you are happy with the performance of your new car and our dealership.

Thank you for your business and we hope to see you soon.

Tom Jupp
Sales Manager
Infiniti Centre Stockport

Avaliado com 5 de um total de 5 estrelas

From the minute I walked through the…

From the minute I walked through the door the staff were very attentive and knowledgeable. Simon, who showed me the range of cars, was excellent and has followed up since to make sure I am happy with my purchase. I could see how committed they were as they stayed open after hours to make sure I had all the information I required. I have already recommended them to work colleagues who are thinking about their next car purchase.

12 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Good Afternoon Mr Wagstaff, thank you for the 5 STAR rating and great comments referencing your recent visit and dealing with Infiniti Centre Leeds. I will certainly pass on your comments to Simon as i am sure he will appreciate them too. Thank you for the referral and i can assure you we will do our best to look after your work colleague.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and always…

Excellent customer service and always happy to help

11 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Good Morning Mr Lad,

Thank you for the 5 STAR rating and you great comments regarding you recent visit to Infiniti Centre Leeds.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds

Avaliado com 5 de um total de 5 estrelas

Infinity Q30

We were very happy with the service we received. We were treated as valued customers and I was there at Infinity after purchasing the car to sort out a minor issue with the car. They did a really good job with it as well.

11 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Thank you Doctor for your kind words.
I shall let Sean know you were happy with the service

Iain Smith Centre Manager Glasgow

Avaliado com 3 de um total de 5 estrelas

I have only given a 3 star rating as…

I have only given a 3 star rating as infiniti did go out of there way to rectify the problems which had occurred.
The problems I had could of been avoided from the start of the sale if infiniti had pre checked the car pre sale and rectified any problems found.
So a two week delay in getting my car should of been avoided.
Infiniti in Reading who took care of the problem which occurred at Birmingham infiniti were fantastic by always keeping me up to date so no fault there.
The car itself now has been finished to a high standard so really pleased with the end result. Would I recommend infiniti....yes I would but would recomended if buying a used car that the car has been double checked for any faults.

11 de junho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

11 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Thank you Alan for your 5 star review, and thank you for your business over the years.
It is always a pleasure to do business with you.

Kindest regards

Iain Centre Manager

Avaliado com 5 de um total de 5 estrelas

Yet again another great deal from…

Yet again another great deal from Infiniti, these guys are a pleasure to deal with
just love the new car.

11 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Thank you Christine, you are to kind.
We hugely appreciate your business.

Kindest regards

Iain Centre Manager Glasgow

Avaliado com 3 de um total de 5 estrelas

Let down by terrible service department

Sales team at Stockport are really good and I couldn't have asked for more from Tim! However the Service department were terrible when I purchased my Q50 3 years ago and refused to agree the paint was the wrong colour even when parked next to another vehicle of the alleged same colour.
Now I have just purchased a QX30 they have not improved!! Still awaiting a call back from the service manager to let me know why I have two random bolts rolling around the engine bay and a bonnet that rattles probably a connected issue I just hope the bonnet stays connected and a few other minor issues.

6 de junho de 2019
Avaliação não solicitada
logotipo da INFINITI Retail Group

Resposta da INFINITI Retail Group

Good Morning, Thank you for the feedback. Sorry to hear that you are not completely satisfied Unfortunately I cannot make out you name to be able to contact you and address your issue. Please could you either give ma a call or email and i will try to help get this sorted.

Regards
Dan Fudge
Centre Manager Stockport
01619684100
dan.fudge@infiniti-stockport.co.uk

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