Innopillows Avaliações 

41
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The first pillow and cover fell apart very quickly. Innopillows were kind enough to send a replacement. Unfortunately the quality/ construction of the cover has not been addressed. The pillow des... Ver mais

Avaliado com 4 de um total de 5 estrelas

The neck pillow itself takes a little to get used to, but is quite good..... would have been nice if there were a pillowcase with it, as you can't really customise a standard one. I'm sorry to say... Ver mais

Avaliado com 3 de um total de 5 estrelas

I was really looking forward to receiving my pillow. To my surprise a very small pillow was posted out to me. I was expecting a standard size pillow and was very disappointed. The pillow is firm and a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have just purchased my second Innopillow. The service is unbelievably good, They answered my query quickly it was delivered quickly. Then my first one broke and without any quibbles they replaced it... Ver mais


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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3,8

Todas as avaliações

(41)

0 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Too small

I was really looking forward to receiving my pillow. To my surprise a very small pillow was posted out to me. I was expecting a standard size pillow and was very disappointed. The pillow is firm and a good shape and I took it away with me but I can’t use it every day as it doesn’t fit my pillowcases.

11 de junho de 2021
Avaliado com 5 de um total de 5 estrelas

Comfort

I have had a sore neck for almost a year now so I ordered this pillow for support. It is very comfortable an I feel my neck has improved. It is a good firm pillow that fits well around your shoulders. I am really happy with my pillow
Maybe a leaflet sent along with the pillow would have been helpful to figuring out what way round to put it in your bed.

9 de junho de 2021
Avaliado com 4 de um total de 5 estrelas

The neck pillow itself takes a little…

The neck pillow itself takes a little to get used to, but is quite good..... would have been nice if there were a pillowcase with it, as you can't really customise a standard one.

I'm sorry to say that the back pillow is perhaps THE MOST UNCOMFORTABLE thing I've ever tried to sleep on; and after weeks of trial and error, I have now given up and relegated it to the cupboard 🙄🥺

7 de junho de 2021
Avaliado com 4 de um total de 5 estrelas

The first pillow and cover fell apart…

The first pillow and cover fell apart very quickly. Innopillows were kind enough to send a replacement. Unfortunately the quality/ construction of the cover has not been addressed.
The pillow design is brilliant and does the job of relieving back pain. However, the product is let down by poor standard of manufacturing. Maybe increase the price and produce a better pillow cover that will withstand wear.

7 de junho de 2021
Avaliado com 5 de um total de 5 estrelas

Great service before and after .…

I have just purchased my second Innopillow. The service is unbelievably good, They answered my query quickly it was delivered quickly. Then my first one broke and without any quibbles they replaced it. My second is I feel better more adjustable and it certainly helps me get a good nights sleep.

6 de junho de 2021
Avaliado com 5 de um total de 5 estrelas

Trustworthy company:Brilliant products

What a fantastic company. I already had the knee pillows but now the game has been raised with the neck pillow. My quality of sleep has improved no end. I think of these two pillows as my power combo as my back aches are gone.

12 de maio de 2021
Avaliado com 2 de um total de 5 estrelas

Pillow works great

Pillow works great. The problem is the Velcro has torn a hole in the fabric and the fabric is very stringy.

26 de abril de 2021
logotipo da Innopillows

Resposta da Innopillows

Hello Sue,

Thank you for your review.

I'm Sara from the InnoPillows™️ support team. I will assist you with your concern.

We are glad to hear that you liked your pillow and it works well for you.

We appreciate your feedback on the pillow covers, many customers like the Velcro as it allows them to adjust the strap depending on their leg size and comfort. We are thankful for your input regarding the Velcro and we will work with our team to find a solution to your raise concern.

Avaliado com 5 de um total de 5 estrelas

I bought one of these pillows in 2020…

I bought one of these pillows in 2020 during the first lockdown so waited about 6 weeks for it to come from China. When it arrived I was really pleased with it and it helped greatly with my knees in bed. Unfortunately the inner foam split top and bottom so I used some hard wearing tape to stick in back together. The tape has started to pull away so I thought I'd message Innopillows to see if they had received any other similar problems. I received a reply straight back asking to forward photo of the damaged pillow, which I did. Sara replied back offering a new pillow with no charge to myself. It would also be a better quality one than I had originally ordered, a Bamboo one. I have received great customer service with step by step emails and messages. I am looking forward to receiving a new pillow, hopefully it won't take too long.

26 de abril de 2021
Avaliação não solicitada
logotipo da Innopillows

Resposta da Innopillows

Hello Caroline,

Thank you for your review.
I'm Sara from the InnoPillows™️ support team.

I'm glad that we are able to assist you with your concern. At InnoPillows™️, we value our customers' satisfaction, comfort, and feedback. We will do our best to resolve concerns and improve our products and services.

Avaliado com 1 de um total de 5 estrelas

It took a long time to get here

It took a long time to get here, over 6 weeks, tracking is not with any companies that can be tracked. The pillow is super hard, very disappointed.

25 de abril de 2021
logotipo da Innopillows

Resposta da Innopillows

Hello Linnette,

Thank you for your review.

I'm Sara from the InnoPillows™️ support team. I will assist you with your concern.

We are sorry that the order you made last 14 March 2021, got delivered last 9 April 2021 taking 4 weeks.

Normally our delivery times take around 7-14 business days, however, due to stricter COVID19 restrictions it took longer for packages to get through customs in Canada.

I understand that our InnoPillows™️ doesn't fit 100% of sleepers that is why we have the 30 days free trial where you can return the product and get a full refund.

We at InnoPillows™️ appreciate your feedback, rest assure we will use this to improve on our product.

Avaliado com 1 de um total de 5 estrelas

Pillows too hard and uncomfortable

I bought 2 of these pillows but they were too hard for me and actually led to pains in my legs.
I contacted the company quite a while ago to explain the situation and they assured me that a softer version was coming out and they would send me a complimentary one.
Needless to say I have not received it.

18 de março de 2021
logotipo da Innopillows

Resposta da Innopillows

Hello Mary,

We are truly sorry for the inconvenience. We understand that the firmness of the pillows you purchased didn't match your expectations.

After sending you three new pillows, each one with different firmness, to choose from, we're glad to hear that one of them suited your needs, as you confirmed via e-mail. :)

We truly appreciate your feedback and allowing us to fix your concern. <3

I hope you have a nice day ahead. If you have other concerns, please don't hesitate to get in touch with us, and we will get back to you within 24 hours.

Avaliado com 5 de um total de 5 estrelas

Can’t live without it.

18 de março de 2021
logotipo da Innopillows

Resposta da Innopillows

Hi Sue,

Thank you for your review. It's great to hear that your Inno Pillow is working for you.
We at Inno Pillows care about our customers' comfort and experience.

We hope you have a pleasant day :)

Avaliado com 5 de um total de 5 estrelas

Perfect!

Great pillow! It's very comfortable and it helps with hip pain when I'm lying on the side. Also useful as a neck pillow when lying on the couch. Washable cover. Thank you Innopillow!

15 de março de 2021
Avaliação não solicitada
logotipo da Innopillows

Resposta da Innopillows

Hello,

Thank you for your review. We are glad to hear that you're are happy with your Inno Pillow as well that it gives you comfort and helps with your pain.

We appreciate you sharing your feedback. Have a nice day ahead! :)

Avaliado com 1 de um total de 5 estrelas

I would have loved to try an…

I would have loved to try an Innopillow, however I never received mine. Very disappointed. The positive side is that after several months I did receive a refund.

10 de fevereiro de 2021
logotipo da Innopillows

Resposta da Innopillows

Hello Susan,

Thank you for your feedback. We're sorry to hear that you didn't receive your order. Upon checking our team found that the courier may have lost the original package we sent.

We sincerely apologize for the delay and inconvenience this has caused. Our team is making changes to the couriers we use to avoid this from happening in the future.

if you have concerns and questions, don't hesitate to let us know and our team will assist you as best as we can.

Have a great day ahead!

Avaliado com 5 de um total de 5 estrelas

Innopillows is a winner in my book

Customer Service was very helpful when I had a problem with my pillow cover. They asked for a photo to show the problem, so I sent that with an explanation, and they sent me a replacement. I love my pillow and appreciate the prompt service.

3 de fevereiro de 2021
logotipo da Innopillows

Resposta da Innopillows

Hello CJG,

Thank you for your feedback. We are glad to help. We hope your Inno Pillow helps to give you more comfort and better sleep.

We appreciate your review.

Avaliado com 5 de um total de 5 estrelas

Good quality and comfortable to sleep…

Good quality and comfortable to sleep with,

20 de janeiro de 2021
logotipo da Innopillows

Resposta da Innopillows

Hello Tara,

We appreacite your feedback. We are glad to hear that your Inno Pillow has helped you get more comfort.

Thank you for the kind words in your review :)

Avaliado com 5 de um total de 5 estrelas

Very happy with my knee pillow

Very happy with my knee pillow. It's comfy, even with the strap on around my leg. Doesn't move while I sleep, and it's helped greatly to relieve my sore hip.

10 de janeiro de 2021
logotipo da Innopillows

Resposta da Innopillows

Hello Dayle,

We appreciate your feedback and are glad that your Inno Pillow helps with your pain.

Thank you for your kind word. :)

Avaliado com 1 de um total de 5 estrelas
logotipo da Innopillows

Resposta da Innopillows

Hello Gail,

Thank you for your feedback. We are sorry to hear that your order has not yet been delivered to you.

We apologize for the undelivered package, our team will investigate and do our best to have this resolved as we value your experience with Inno Pillows.

Kindly give our team an opportunity to fix this. We are here to help.

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