InstaShop Avaliações 116

Very bad experience with Instashop customer service and the app.
1. Orders from specific supermarkets are up to 3hours late on a regular basis. Products are always out of stock.
2. Customer service does not answer nor solve the problem.
3. The app does not give the correct delivery time. So expect to be stuck at home waiting for youd delivery for 3 hours (true story) more than one time while receiving missing products

InstaShop? More like InstaFlop.

Let me say it loud and clear: this app is an absolute disgrace when it comes to reliability, customer service, and the sheer audacity of charging people for a service they clearly can't provide properly.

They throw around terms like “service fee” and “preparation fee” like you’re getting premium service - but what you’re really paying for is incompetence wrapped in a broken app experience.

Missing orders? That’s basically a feature at this point. Orders disappear into the void, and you're left sitting there like an idiot, wondering why you even trusted this app with your time and money in the first place.

Customer support? Laughably slow. You have to report the same issue TWICE just to get a callback — and even then, they’ll take 20 to 30 minutes to respond. When they finally grace you with a phone call, their responses are vague, clueless, and completely unhelpful. They can’t tell you if they’ve reached the shop, they don’t know the status of your order, and they certainly can’t give you a real delivery time.

What they can do though, is insult your intelligence by offering you a 10 or 20 AED voucher as if that somehow makes up for a ruined schedule, wasted time, and broken expectations. But of course, the voucher can only be used on their useless app again – meaning you’re forced back into the same broken system like a fool.

This isn’t just bad service. It’s maliciously careless. They rely on customer tolerance and emotional manipulation. They know most people will settle for a few dirhams just to move on. But this is unacceptable. A refund should be standard as per bank policies, not a pathetic, forced “voucher” to keep you trapped.

InstaShop: Instant Delivery To Your Door?
More like: Gone Orders in an Instant.

A service this unreliable has no business charging anyone a dirham. If you're thinking about trying it, do yourself a favor and don’t.

(I love how they ask for 'Date of experience' as if this would have been the only time they messed about.)

Terrible customer service and an equally disappointing app. They’ve gotten much worse over the past year! Too many hidden charges and endless fees, and they don’t even guarantee a decent service. On several occasions, I didn’t receive products I had already paid for, and to make matters worse, the refunds were always less than what I actually spent. After being a loyal customer for years, I will never order from them again.

Hello We are Market team, Jumeirah 3.

Four months ago, their team came and took photos of our products, uploaded them to the system, and then activated them. I haven't received any information or updates for four months. Now, the second problem is that our market name doesn't appear, and the location can't be selected. We call, but they don't respond. This kind of hassle-free operation is unacceptable. We can't accept it. They never help.

At first you were the best , but now it’s the worst app ever … your shops try to steal from clients sending less quality products with the same invoice at your application and the worst thing about that they call us try to justify their manipulation 1st and then pegging us to change their rates ..they shouldn’t call us !! … your service shouldn’t take that much time and phone calls plus the hassle with problems they made .And your employees didn’t even solve any problems just sending us a notification that a certain employee will solve the problem that apparently they give the delivery boy the minimum rate and another notification about rating their lazy ass for solving my problem which is not satisfying for me or anyone as a client … your staff didn’t deserve salaries ..unless you’re paying to your staff for doing nothing . They didn’t even bother themselves giving us a call -as it was happened previously along time ago- to know what THE CLIENT problem is ?

Pathetic service wrong orders delayed order incompetent customer service extremely bad experience

I've has the most horrible experience with instashop whenever I ordered as I've never received the order on time but they over price all items on the app and never got a response from them even after I complaint several times on their app.

If there could be a minus five I would give it. Instashop (Ras al Khaimah) is absolutely horrible. Two nights now I have made an order from Choithams. Last night, I finally called the store after one hour late, only to be told that the driver did not have a car and was on a bike. Instashop could have simply sent another driver. I finally just canceled the order after being told they would could in 15 minutes and 45 more minutes had passed. Thinking it was just a fluke, I reordered this evening. Same scenario. I finally called the store only to get the same story. NO ONE even takes the professional stance to call the customer to let them know that the order is delayed. It is now one hour and this time I am going to wait it out. Customer service is a joke and I don't want Instapoints. I want my order!!!!! UPDATE:a total of three hours and 20 minutes, 3 phone calls to the store, 2 calls to Instashop and canceling the order, it was delivered. All the driver said was "send a complaint"

I used to advocate and advertise instashop application for its customer service, follow up & immediate responses & positive remidial actions. Since Talabat application Co. bought instashop customer service vanished. No response st all to any complaint or action. Just like Talabat mode of operation. What a shame, what a pity. No longer recommended.

I had a frustrating experience with my grocery delivery. The driver dropped off my order at the wrong apartment without even calling me, then insisted that he had delivered it to my door—which was absolutely not true. After checking, they admitted their mistake, but instead of fixing it properly, they expected me to go pick up my groceries from someone else’s apartment. That’s not just inconvenient, it’s embarrassing.

This kind of service is completely unacceptable. When I order groceries, I expect them to be delivered to my door, not someone else’s. A simple phone call and basic attention to detail would have prevented all of this. I hope they take this feedback seriously and fix their delivery process—because no customer should have to go through this.

They were good before. Now they have become so bad. No one answers calls. No clear contact numbers. 2 days in a row they are deducting money and not delivering my items! More than 1000 dirhams are stolen from us. My money is not refunded yet and my items did not arrive. Worst service ever.

Bad experience, everytime late , no call center to help …

Wrong delivery address and refrigerated food always come hot or melted

Always lateeeeeeeeeee!! Don’t buy from instashop

My orders are always getting delivered late. No one to answer the calls and they respond so late to the message so it’s useless. I cannot trust them now so I’m gonna delete the app and switch to another delivery company. Very bad service.

I had to call 4 times as my order was more than 2 hours late! They were lying again and again , I will never ever order from this thing again!

Order was over hour late. The flowers arrived damaged (from Waitrose). Customer service was utterly useless. Have to contest charges with bank.

One of the worst businesses ever been created. Massive delays 2 to 3 hours in some instances. And very lousy customer service who obviously doesn't care. Needless to say, I am deleting it.

They used to be company who delivered in time and whose customer service was very professional. Now they delay each time and don’t answer via APP if you text them. In case they call you but you don’t respond they never call back. They could deliver damaged boxes of food and drinks. The alternative food they offer you never the same as your first choice.
I used this delivery company 3-4 times a week for delivery from Spinneys. But after several problems I deleted the APP.