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Instinct Time is an independent Australian watch business specialising in hand assembled watches, custom builds and small batch designs. Founded in Melbourne, Instinct Time began from a genuine passion for watches, craftsmanship and creating unique timepieces outside of traditional mass produced designs. After years of operating from our Melbourne workshop, we have now relocated to Hervey Bay, Queensland, where our watches continue to be individually hand assembled. We use carefully selected components and reliable Japanese movements across our collection. Customers can choose from our ready to purchase designs or work with us to create a custom watch tailored to their individual style. Rather than mass producing our watches, we focus on small batch assembly, attention to detail and personal customer service. Every watch is individually assembled, inspected and carefully packaged before being dispatched to its new owner. We ship Australia wide and internationally, with our watches backed by a 12 month warranty and 30 day returns policy for added confidence when purchasing online. Customer service remains a very important part of Instinct Time. Whether you have a question before ordering, need assistance after receiving your watch, or would like to discuss a completely custom build, you can contact us directly and speak with our team.
PO Box 1010, 4655, Hervey Bay , Austrália
3,6
3 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing watch and amazing service!! My watch band was too big for me. I sent it back, they adjusted the band and sent it back. Hassle free, fast response. I highly recommended this company.
From the previous review I was not sure about this org, However I reached out directly for an order and Vincent from Instincttime responded back. They were extremely helpful and always responded quickly. When another company (PremiumHour) fkd me over and scammed me out of my watch, I reached back to out to Vincent for assistance as I needed the watch urgently for a wedding. They shipped out my order the next day and received my watch within two days with express delivery. This was extremely helpful as I live in Sydney. After receiving the watch I couldn't be happier. Exactly what I wanted, and comes in neat box along with a watch tool to adjust the metal strap. Product is excellent, and the Customer service is too. Would highly recommend supporting this business.
Be cautious when buying.
The store presents itself as an Australian Melbourne-based mod brand, but there’s no visible evidence of local assembly or workshop operations.
All of the dials are described as “collector” Seiko dials. Customers should independently verify whether these are officially licensed or fake.
Shipping origin and delivery times may also indicate overseas dispatch.
If you’re paying premium prices for a “local brand,” make sure the transparency matches the marketing.
Resposta da Instincttime
Hi Robert,
We take customer feedback seriously, however, we have been unable to identify any purchase or customer interaction associated with this review.
We have requested further information through Trustpilot, including your order details, so that we can verify your experience and investigate any concerns you may have. If you have purchased from Instinct Time, please provide these details through Trustpilot and we will be more than happy to assist.
For clarity, Instinct Time is an Australian business and our watches are individually assembled and inspected in our own workshop.
We welcome genuine feedback from our customers and are always happy to answer questions about our watches, components, assembly process or business.
Best regards,
Instinct Time Team
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