Isolated Heroes Avaliações 

449
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I’d been eyeing up dresses on Isolated Heroes for ages and was sorry to hear they were closing, so was really happy to see a dress I’d been coveting in my size offered on their Instagram page as they... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sam and the Isolated Team were amazing today with my daughter, who came to make her customised denim jacket. She learned so many new skills and became quite confident by the end using the sewing ma... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have always love buying from IH for Party Wear but these days I’m not going to as many parties and am thrilled they are producing more wearable dresses. I loved throwing on sequins for my birthday, wo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing experience from start to finish! The website is easy to navigate and check out was super smooth. Quality of products is absolutely fantastic. I ordered a couple of boxy crops and some scrunch... Ver mais

Detalhes da empresa

  1. Loja de moda feminina
  2. também em
  3. Loja de Roupas
  4. Loja de roupas para jovens
  5. Loja de roupas Plus Size

Escrito pela empresa

Isolated Heroes Sequin Dreams. Super sassy affordable luxury collections hand made in Scotland in sizes UK 6 to UK 28. Promoting #SlowFashion we create statement pieces to treasure in your wardrobe forever!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

449 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,1

Todas as avaliações

(449)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Beautiful handmade coat

Beautiful handmade coat , clothing that becomes sentimental. Quick delivery and great communication through email. Cant wait to see my daughter in her coat for her 1st birthday.

24 de novembro de 2022
Avaliado com 5 de um total de 5 estrelas

Fabulous, sustainable fashion

I have lusted after an Isolated Heroes dress since I discovered them on Instagram last summer - finally treated myself and I love it! I love their ethos and the fact that they are a sustainable fashion brand - it does mean that many items are custom made and so you expect a slightly longer period from order to receiving your product but it will not disappoint. My dealings with their customer services have been great, they are a helpful team, clearly very passionate about what they do.

29 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Sequin sweater workshop box not received

I’m still waiting on my sequin sweater workshop package ordered back on 4 September. Emails sent to customer service go ignored and I’ve had only 2 replies to about 6 messages sent on Instagram. I’d love to support this business but this experience has left me feeling very disappointed. I even got an email asking me to review my purchase and I still don’t have it. If you want to build your brand I feel you need to work on your customer service also. Package still not arrived, although it was supposed to have been shipped two weeks ago. While I understand there have been postal strikes it doesn’t explain the almost 3 month wait. Very disappointed. It wasn’t a cheap purchase and I just feel the customer care hasn’t been there.

4 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still waiting on my order from 46 days…

Still waiting on my order from 46 days ago. No response to my emails. Not impressed so far. Doubt I will ever order from them again.

26 de novembro de 2022
Avaliação não solicitada
logotipo da Isolated Heroes

Resposta da Isolated Heroes

Hi Marie, Thank you for leaving feedback. I am so sorry to hear the experience you have had and that our supplier issue was not passed on to you. I have personally replied to your email, processed a refund and issued a gift card on us. So sorry that your experience has fallen short of the customer experience we desire to give at Isolated Heroes and I really hope we can make it up to you in the future. Best Wishes Samantha, Founder & Director, Isolated Heroes xx

Avaliado com 5 de um total de 5 estrelas

Incredible Dress

Easy shopping, very quick and painfree international delivery and all for the MOST BEAUTIFUL DRESS i've ever owned. It's quite seriously a privilage to own and a blast to wear.

23 de outubro de 2022
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Resposta da Isolated Heroes

Hi Alice, Thank you so much for leaving such lovely feedback. I will be delighted to pass on your comments to our team. We hope you have lots of fun in your new dress. Best Wishes Samantha, Founder & Director, Isolated Heroes xxx

Avaliado com 5 de um total de 5 estrelas

My favourite brand ❤️

The whole team at Isolated Heroes are amazing! The care that is put into everything they do is just unreal, from enquiry to order to receiving your items so much love has been put into every step. And if there's an issue or you need to ask something, they're great with communication. You can tell this is their passion ❤️

20 de novembro de 2022
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Resposta da Isolated Heroes

Hi Nicola, Thank you for taking the time to leave such lovely feedback. It really does mean the world to our entire team :) We hope you get lot of fabulous days out in your dress. Best Wishes Samantha, Founder & Director, Isolated Heroes xxx

Avaliado com 5 de um total de 5 estrelas

I love everything about Isolated Heroes

I love everything about Isolated Heroes. The designs, fabrics and quality are amazing. I have been buying Isolated Heroes for so many years and each time, the service has been amazing. I really feel like a valued customer and was lucky enough to be invited to the event to celebrate the 10 year anniversary. The venue, food and drinks were amazing and I loved the wee private runway show of the latest runway collection. The team spent so much time with everyone getting the looks perfect. Can’t wait to see you all again ❤️❤️

16 de novembro de 2022
Avaliação não solicitada
logotipo da Isolated Heroes

Resposta da Isolated Heroes

Hi Louise, Thank you so much for taking the time to leave feedback on our ten year event. It was a joy to have you in person with us and we hope to see you again soon. Best Wishes Samantha x

Avaliado com 5 de um total de 5 estrelas

Custom Sequin Jacket

We asked for a custom jacket in a size not listed. The answer was a resounding- Of course! Made and shipped within days, the jacket is to die for, high quality and really lovely, incredible attention to details, helpful team- will buy again in a heartbeat. A note to the wise- the shop is small and ships from overseas, if you are int eh US the items will take at least 4 weeks to be delivered. Still, worth the wait!

2 de novembro de 2022
logotipo da Isolated Heroes

Resposta da Isolated Heroes

Hi Bridging thank you so much for taking the time to leave such lovely feedback! I am delighted that you are so pleased with your jacket and will pass the comments on to our studio team - it really means the world to them. Best Wishes Samantha, Founder & Director, Isolated Heroes xxx

Avaliado com 5 de um total de 5 estrelas

Beautiful dress and great customer…

Beautiful dress and great customer service.
I needed to exchange my dress for a different size and slightly different spec. Communication was fast friendly and helpful.

1 de novembro de 2022
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Resposta da Isolated Heroes

Hi Leanna, Thank you so much for taking the time to leave such lovely feedback. I am so glad you were happy with your dress and hope you get lots of wear out of it in the future. I will pass your feedback on to our studio team it really does mean the world to us :) Best Wishes Samantha, Founder & Director, Isolated Heroes xxx

Avaliado com 5 de um total de 5 estrelas

Simply ADORE Isolated Heroes…

I love been able to message IH on Instagram and getting a very prompt reply...there clothes are gorgeous

27 de outubro de 2022
logotipo da Isolated Heroes

Resposta da Isolated Heroes

Hi Victoria, Thank you so much for leaving lovely feedback on your experience with isolated Heroes - I will pass this on to our social team to let them know they are doing a great job. Thank you again for being such a valued customer and your continued support. Best Wishes Samantha Paton, Founder & Director, Isolated Heroes xxx

Avaliado com 3 de um total de 5 estrelas

Unique product but better delivery times needed

I can't fault the product. Isolated heroes produce unique pieces that just have me hooked. Without a doubt I feel fantastic in an Isolated Heroes dress. The quality is great so that I can't fault.

What I don't like is how long it takes to recieve an item - this dress was pre made and sold as being shipped same/next day so I was disappointed it wasn't here for Halloween. It came over a week later.

I understand most things are made to order but there is no communication about how long it will take to receive your item I've waited well over a month before and had no idea it was a long wait to have my item delivered.

I feel this would be less annoying if there was a heads up.

Seeing a very active social account, new lines being made etc was a little frustrating when I hadn't received my product from the previous drop!

I love supporting small businesses and will hopefully continue to support IH I just would love to see improvement on delivery times especially for pre made items.

8 de novembro de 2022
logotipo da Isolated Heroes

Resposta da Isolated Heroes

Hi Katie, Thank you so much for taking the time to leave feedback and I am so sorry that your latest shopping experience has fallen short of our usual customer experience. You are such a valued customer to us and I want to take the time to say thank you for raising such great points for us to look at as a team and work on. Communication and customer service is number one on the list! Hopefully you will notice a big difference in delivery times in the New Year as we trial new methods of in house production and batch manufacturing to get items to customers faster. Best Wishes Samantha, Founder & Director, Isolated Heroes xxx

Avaliado com 1 de um total de 5 estrelas

Sill have not received my order

Sill have not received my order. Been email with no response. I am going to call my credit card to stop payment. Not happy 😒

16 de setembro de 2022
logotipo da Isolated Heroes

Resposta da Isolated Heroes

Hi Viola, Thank you so much for taking the time to leave feedback. I want to double check that your order has arrived with you as the tracking portal is showing as both items being delivered and signed for ten days ago? We will completely take on your feedback on slow response to email replies, we are always striving to do better and understand that communication needs improved. I hope you love your order now that it has arrived. Best Wishes Samantha, Founder & Director, Isolated Heroes xxx

Avaliado com 5 de um total de 5 estrelas

Wedding jacket goals!

Don't have enough good things to say about the IH team. They always go above and beyond to give you the most fantastic experience and top quality products. I've made many a purchase from them, but my absolute fave has to be the custom sequin jacket made for my wedding last week! To say it was a hit is an understatement - in fact I probably only got to wear it for about 10 minutes as all my guests - girls and guys - kept wanting to try it on!
Already eyeing up my next purchase!

28 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sequin dreams

Isolated Heroes is by far my favourite independent clothing brand. Fantastic ethos for sustainable clothing and a truck load of girl power and sparkles! Say goodbye to fast fashion and hello to drop dead gorgeous, sequin dresses and jackets of dreams that you will never want to take off! My favourite dress of all time is the Rainbow Sequin wrap dress, so of course I just absolutely had to to have the matching biker jacket to wear on my wedding day - it was honestly the best clothing decision I’ve ever made!

21 de agosto de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Feedback

Couldn’t find an option to collect, I live locally so would rather not have paid for shipping. I might have missed this option??? Wasn’t given an indication of when item would arrive so not so good if waiting to wear for special occasion. Item arrived after I sent an email querying. Dress is beautiful 😍 beautifully packaged, personal touch etc would definitely buy from IH again. I didn’t use my discount code properly and asked about my mistake. Money was credited to me right away 👏

1 de agosto de 2022
logotipo da Isolated Heroes

Resposta da Isolated Heroes

Hi Maureen Thank you so much for taking the time to leave feedback. We are so glad that you love your dress! Apologies for the website error being unable to collect your order. We have recently moved business premises are in the process of setting up local collections again to reduce our carbon footprint and help customers save money. This should be up and running soon! Thank you again for your feedback X Isolated Heroes

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