I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... Ver mais
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Veja o que dizem as avaliações
First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... Ver mais
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I have been shopping at Izabel London for a few years now. I have to share that the quality and design of their clothes are amazing. Their customer service is also excellent which makes the whole proc... Ver mais
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Jacket came damaged.I paid for second day delivery, came 3 days after being lost in tranzit. When sent it back for return I have asked they will regund my delivery as they did not do what they said th... Ver mais
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Detalhes da empresa
Escrito pela empresa
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Informações de contato
12-14 Chase Road, London, NW10 6EZ, London, Reino Unido
- info@izabel.com
- www.izabel.com
4,3
Excelente
797 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Reliable, Excellent Customer Service
I inadvertently put in an incorrect old address for a delivery - contacted Customer services via email - service was excellent - it was sorted out and items will be delivered to my home address tomorrow.
Excellent Customer Service - beautiful products - I will definitely be dealing with this Company again. Perfect.
11 de junho de 2024
Avaliação não solicitada
Resposta de Izabel London
Hi Marilyn,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service. T
hank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Tops as described
Tops as described. I ordered one size smaller than I am and fit fine
28 de maio de 2024
Resposta de Izabel London
Dear Janet,
Thank you for your great feedback :). So glad to hear you are pleased your purchases and sizing of our products. Thank you for being an Izabel Shopper and we look forward to your future orders with us.
Kind regards Izabel Team
I am very impressed with Izabel London
I am very impressed with Izabel London. There was a fault on the product returns portal which they sorted out straight away for me. As always I'm happy with the clothes, but had to return one item as it was too big. Thank you Izabel London!
30 de maio de 2024
Avaliação não solicitada
Resposta de Izabel London
Dear Hayley,
Thank you for your lovely feedback. We are so pleased to hear you are happy with our services. Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team
THE best customer care team at Izabel…
THE best customer care team at Izabel the have received from any company in quite some time. I recently had an issue with one of my items - and they could not have been more understanding and helpful ~ and equally importantly ~ communicative. I can’t praise them highly enough.
9 de maio de 2024
Avaliação não solicitada
Resposta de Izabel London
Hi Lynn,
Thank you for your lovely feedback. We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards, Izabel Team.
Good fit and quality
The dresses I chose were very good fit, and of good quality. Unfortunately, the material was not what I was expecting so I returned them but the quality and fit were excellent for the price. Delivery and return was easy, and the refund was returned no questions asked. I think this is excellent Customer Care.
22 de abril de 2024
Resposta de Izabel London
HI Lauder,
Thank you for your great feedback :). So glad to hear you are pleased your purchases and the quality and sizing of our products and our delivery service
Thank you for being an Izabel Shopper and we look forward to your future orders with us.
Kind regards Izabel Team
Extremely disappointed-insulting behaviour
Extremely disappointed. I placed an order on sunday for an event for next day delivery and paid £4.95 on sunday. It was suppose to be here by max Tuesday but upon enquiring i was told that royal mail messed it up(although royal mail claimed they didnt receive it yet). So the parcel comes on Wednesday and i had to take half day to receive it. I clearly told them to refund my next day delivery fee to which i get a response that 1.05 is refunded as they deducted the rest as standard delivery. My order was way above £50 so it was free delivery anyway. This is so disgraceful as if the customer representative was trying to insult me for asking my money back.
They did say they dispatched another one on monday so return it when u receive it. I never got any email for that other parcel from royal mail! What an absolute disgrace when you try and shame your customers when they ask for their money back. Never coming back here and definately not letting anyone from my circle to go through this absolute disgrace.
24 de abril de 2024
Avaliação não solicitada
Resposta de Izabel London
Dear Anum,
We regret to hear about your unpleasant experience with Izabel. We strive to provide the best experience and service to our valued customers. You placed your order on Sunday; however, please note that our warehouse is closed during the weekend. Orders placed after 4:00 PM on Friday are dispatched on the next working day, which was Monday.
Your order was dispatched on Monday with next working day delivery, and a dispatch notification email with tracking details was sent, indicating delivery on Tuesday. Upon your inquiry about the parcel, we promptly investigated. Unfortunately, Royal Mail did not provide any updates. To avoid further delay, we offered a replacement, as Royal Mail typically takes 72 hours to respond.
Our standard next day delivery refund policy was applied, and £1.05 was refunded to you without realizing your order value is above £50. The replacement and its tracking details were also mentioned in the same email. This action was taken on Tuesday.
Subsequently, upon your dissatisfaction with the refund, our team realised that a mistake has occurred on our end. As a result, the delivery fee of £4.95 was refunded. Please note upon checking the tracking details, we can confirm that both parcels have been delivered.
Should you have any further queries, please don't hesitate to contact us at info@izabel.com.
We sincerely apologise for any inconvenience caused.
Kind Regards
Izabel Team
I purchased three tops for a cruise
I purchased three tops for a cruise, the lovely green sequins top looked stunning until I wore it and the sleeves got caught on the front of the top within seconds of putting it on, throughout the couple of hours I wore it the top caught many times and looked a right mess when I took it off. I contacted Izabel and they cheekily offered me 30%off if I kept the top, when it was all snagged and not fit for purpose, I asked for a refund and sent it back on 2 April by Royal Mail 48hr, yesterday they are still refusing to give me a refund because they say they still haven’t received the top although they have the tracking and the proof of purchase, their emails are in very poor English and I am being penalised due to royal mail’s incompetence. 10 emails later, it’s like trying to get blood out of a stone, never again Izabel, your customer service stinks.
10 de abril de 2024
Avaliação não solicitada
Resposta de Izabel London
Hi Gillian,
We sincerely apologize for any inconvenience caused. We received your email on March 28 and responded on same day.
As you sent item back us on 2nd April also, we tracked the item while it was in transit; we use royal mail tracked 48 prepaid labels, but royal mail sometimes takes more than as usual time which is completely out of our control.
As per our policy all return and refund takes up to 20 working days from the day you post the parcel, We processed your refund within 7 working days which is far less than our policy
Please feel free to contact to us if you have any further query.
We are sorry for any inconvenience you caused.
Kind Regards
Izabel team
I've ordered from them a few times and…
I've ordered from them a few times and mostly I have loved my clothes that I've order. Last order, I got three dresses and decided to return two as I didn't like them on. It was really easy to return and I got my refund quickly
13 de novembro de 2023
Avaliação não solicitada
Resposta de Izabel London
Dear Toria,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
First time ordering from Izabel London.
First time ordering from Izabel London.
Unfortunately the lovely coat was too big so I had to return. The packaging was lovely and so easy to return using the label provided using Royal Mail.
Waiting on my refund now but can't imagine that will be too long.
Will order a smaller size.
Order No 353011
A.C.
Thank you !
14 de fevereiro de 2024
Avaliação não solicitada
Resposta de Izabel London
Dear Alana,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Top was too big didn't like it .
Top was way to big didn't like it haven't had a chance to send it back yet still in hospital
.
22 de janeiro de 2024
Resposta de Izabel London
Dear Joy,
Sorry to hear that you are unwell and in hospital. Once you are well please return the item using the prepaid return label and our refund team will process your refund.
Kind regards
Izabel Team
Fast efficient service
22 de dezembro de 2023
Resposta de Izabel London
Dear Jo,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Not got in touch with me ?
Unfortunately I received a faulty item, from iazbel London,
I have email Izabel London but izabel London have not got back to me yet?
I also received 2 jumpers which should have been exactly the same but one of them was
bigger than the other,
I email iazbel London but izabel London have not got back to me yet ?
I still have not got an email about the query to do with the jumpers from izabel London dated 18/01/2024
I have just got a email relating to the parka jacket I bought.
22 de dezembro de 2023
Resposta de Izabel London
Dear Lisa,
Sorry to hear that you were not contacted on time.
During the festive season, our office was closed from December 29th to January 1st, 2024. To provide timely information, an automated message was sent out to notify individuals of our Customer Service office timings when emails were received. We have received you email on 28th December after out of office hours. We resumed operations on January 2nd and promptly addressed your email on the same day.
Following discussions with our Customer Service Team, we can confirm that your issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding.
If you have any further questions or concerns, please feel free to reach out to us.
Kind Regards, Izabel Team.
FFS delivered on time
FFS delivered on time, well packed.
Very nice delivery driver.
22 de dezembro de 2023
Resposta de Izabel London
Dear Sheila,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Izabel London
Thank you Izabel London for processing my refund for Order No: 307934. It was a lovely dress; it's just that I thought the floral colour was pink - that's how it appears on the website, but when it arrived it was more of a beige colour and I can't wear beige.
Unfortunately, I have had to return Order No: 307958 - another lovely dress, but it was too small for me. I look forward to my refund in due course.
Thank you for your good customer service.
13 de setembro de 2023
Avaliação não solicitada
Resposta de Izabel London
Thanks for the 4 star review!
Best Wishes,
Izabel London Team
Great quick service delivery excellent…
Great quick service delivery excellent had to send one item back quick refund
21 de agosto de 2023
Resposta de Izabel London
Dear Jane,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Ordered from here a few times
Ordered from here a few times. Love the choice and clothes that arrive. Fit great and look great. Deliveries have always arrived in good time.
21 de agosto de 2023
Resposta de Izabel London
Dear JB,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Excellent service
Excellent service, quick delivery, and any refund prompt if required
21 de agosto de 2023
Resposta de Izabel London
Dear Adriana,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Order cancelled by them
Order cancelled by them, showed in stock when order placed though. Not happy at all!
27 de julho de 2023
Resposta de Izabel London
Dear Sarah, Thank you for your review. We have looking into your order and unfortunately, the style was sold out in your size by the time the parcel was prepared and this happens occasionally, especially during busy sale season.
Kind Regards,
Izabel London Team
great dress excellent service
11 de julho de 2023
Resposta de Izabel London
Dear Rachel,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Excellent experience
Excellent experience
From ordering, delivery, return and refund, all good, happy customer!
30 de julho de 2023
Resposta de Izabel London
Dear Aulia,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
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