James Cargo Services Avaliações 

Bringing our pet mimi-pig, Wilbur from the U.S.A. to England took 8 months of planning, thousands of dollars, and miles of red tape. Transporting livestock is a huge undertaking especially when it comes to pigs. JCS received Wilbur in the UK end and ensured his safe reception at Heathrow. They rolled with the delays and flight cancellations on the US side, and ensured Wilbur was cared for and transported safely. They communicated with us throughout and even visited Wilbur at the HARC to make sure he was OK during the long import paperwork process. We would highly recommend JCS for transporting pets and other more unusual animals. Wilbur made it home for Christmas - in no small part - thanks to the professionalism and advocacy of JCS.

Such an easy company to deal with. Great and clear communication. So helpful in every aspect of the dogs journey

James Cargo was absolutely amazing when bringing my dog over to the UK from Canada. They made sure all of my documents were perfect and I even sent them a draft and that was checked prior to coming over. Georgina and Morgan are absolutely lovely to deal with and I would recommended using them for sure. I will be using them for my dog everytime I fly for sure! Thank you guys again!!!!

The service was great! They really made sure my pet was in good hands, and helped me through the whole process. I definitely recommend them!

Agent was efficient, clear the custom, and provided door to door service to delivered our dog back home which made our life so much easier.

Communication and service was great!
I would definitely recommend using this service due to the great communication and support I had received with transporting my dog. It was a very stressful time and they eased this for me greatly and got my dog to his destination safely

I cannot thank this company enough ! The process of importing my dog and cat from Saudi Arabia was made so mach easier with JCS . Alex kept me informed at every stage and was extremely helpful and considerate

We are very thankful to JCS Livestock team for making the process easier to bring our cat to England from Nigeria. Their at home delivery was the cherry on top!! Everyone was very friendly, helpful, communicated properly, gave updates, and feedback.

Thank you to Alex and the JCS team for the safe Christmas delivery of Basil to us! Basil's paperwork being lost in transit was very stressful for us but Alex was proactive, and great at communication which made it all as smooth as could be. Thank you once again, I would recommend JCS to those looking to fly their pets to the UK.
-Nicola

I recently had the pleasure of using James Cargo to relocate my cat from Turkey to England, and I cannot express how impressed I am with their exceptional service.

From the moment our cat arrived at Heathrow airport in England, the team took charge and ensured a smooth transition. They promptly contacted us upon receiving our cat, providing much-needed reassurance during what can be a stressful process for both pets and owners.

The personalized touch extended to the journey within England as well. The individual responsible for transporting our cat to Cambridge went above and beyond by keeping us informed about the estimated arrival time. This level of communication demonstrated their commitment to the well-being of our pet and eased any anxieties we had about the relocation.

The entire experience was seamless, and their professionalism, attention to detail, and genuine care for animals stood out. I highly recommend James Cargo for anyone seeking reliable and compassionate pet relocation services.

Thank you, for making our pet's journey from Turkey to England a positive experience.

Wonderful service, great communication and they show they care about your family member!

From the day I contacted Charlie till they safely delivered our 37 cats, the level of effort they had put into ensuring everything went smoothly was exceptional. I can’t begin to tell you how much your help meant to me while going through such a stressful process.
When an individual importing/exporting with this number of animals, seemed everything was under a microscope by both country’s authorities. JCS guided me and provided crucial information. Towards the end of the process all the documents needed to be endorsed within 48 hours, the pressure of getting everything done correctly within a short time window was very high, and APHA was very particular about the pre-check of the documentation, Danielle and Alex worked round clock to ensure the import documents were corrected in a timely manner so the cats wouldn't miss the flight.
Excellent communication, emails I sent to JCS during their working hours were always replied promptly.
My experience of importing 37 rescue cats was strictly of drama episode, it has been a roller coaster ride, however, JCS’s support eased off some stress. It was comforting to know they were on your side.
I would like to thank Charlie, Danielle, Alex, Lisa, and Zoe from the import department, and Mat the driver for collecting the cats and traveled overnight.
I highly recommend the company.

We used JCS as our agent to import our little dog from Canada. They took all the stress out of the process and dealt with everything after landing. Very fast to respond to any queries, all paperwork and info submitted via their simple online portal. Friendly team of experts. Very professional and would recommend to anyone planning a similar move and importing pets to the UK. Thanks JCS!

We dealt with friendly competent staff who understood our an anxieties and stresses and helped ease the burden of relocation for us and our pets. Fantastic service!

Fantastic - I had 1,000 questions about moving our cat from Canada to the UK and they answered every one, extremely quickly. Honestly put me at ease so much - worth every penny.

We got James Cargo Services to take care of our cat Tofu for his move from Singapore to London, and we are soooo pleased with the excellent care and service they have provided. Thanks very much to the whole James Cargo team, and keep up the fab work!!!

Morgan and Georgina were very helpful while helping transporting our 2 cats from the US into the UK. Would recommend them!

A tricky shipment from USA to UK made a lot less painful with the help of this team - thank you.

Basically, they send me 3 different budgets, and before I even start, they tried to apply extra fees, luckily, I noticed the problem, and confronted them.
They change the person that takes care of your dog all the time, and each person says something different about the process and the next steps.
My dog arrived in the UK with all the original documents, as a JCS agent informed me.
After, they said that there were some documents missing. I proved that the original documents had been delivered, as I have a copy of everything.
Although they said they do not accept copies.
I had to pay more than £ 260, and my dog stayed 24 hours more in the Animal Care, and finally I was able to pick my dog.
The problem was they do not return me the original documents of my dog!!!!
So, they lost her original documents.
Because if they can only release my dog with the original documents, how have they managed to accept a dog without them? On the other hand, if they accept copies, why do they ask me to pay extra fees, as I can prove that she flew with the original documents?
These questions remain without answer.
I tried to contact them, and asked them about my data, and data protection. I even questioned about my data subject rights. Not only they do not know the difference between the applicable law in the UK, but they refuse to provide an answer, even after I explicitly requested to have my requirement forward to the DPO.
Because of this, if you can, PLEASE AVOID JCS!!!!! They might seem ok, but they will end with your patience, your money, and they do not even know what they are doing (as clerks whose does not know even the applicable law, or the regulation they follow).

Yep, after lots of complaints, the original documents have finally appeared!!! It took more than 10 days of complaining, and they initially refused to help. Only after making some noise online, I finally received the original documents for my dog!!!!

However, they still haven't addressed anything regarding data protection, the issues related to fees persist, and communication problems persist as well... So, I continue to have this terrible experience. Even after a significant problem, they only respond when I, as a lawyer, make a complaint. However, they still haven't fulfilled all of their legal obligations...

We have just shipped three dogs from Auckland New Zealand, and JCS managed the whole process of clearance at Heathrow. We cannot thank JCS enough for all the help and professionalism shown by them in this prosses. It is very nice to deal with people who care and are so efficient in their work.
Truthfully, they are an AWESOME company.
Many many thanks JCS.
Steve & Joyce Thorne