JanSport Avaliações 

Generally speaking the backpack is good quality. We did have an issue where the zipper broke and we reached out to the warranty department with details and they provided us a solution which was “purchase a new backpack, show proof of purchase, we refund you.” This is where it all fell apart. This whole ordeal started in October 2022 and now it’s January 2023. Responsibility continues to shift and no one will answer my emails back. In sum, their customer service is terrible. Better hope you $100 backpack never has an issue.

Initially I was happy with the bag, it is good quality. However, the bag is now broken. I emailed the warranty department which is the ONLY way you can contact them. I entered the claim on Sept 21, 2022. They emailed back that it takes 5 - 10 days for a reply. I emailed again on Oct 17, 2022 and received the same message. I called the only number on their website but that is only customer service if you want to buy the product. I was advised there is no other way to reach them. It is now Dec 9, 2022 and still no response. I bought the bag because of their warranty. Now looks like I have to buy another brand as they don't honor their warranty or have any way for you to contact them. Very disappointing.

Great product, great service.

However it took over 2 weeks for the package to arrive, as the parcel service lost the package, so jansport had to send a replacement.

I tried to order backpacks for my kids online, because Jansport offered a First responder discount. I submitted 2 separate proofs several times with proof of EMS employment for state and state certification and they denied it. I contacted support twice and they sent a generic email saying their verification goes through a different site. I tried to contact support for the website that the verification goes though and they didn’t respond. On top of that Jansport offers a ton of different colors but good luck getting any because they are always out of stock. Ended up not buying anything from them, and getting the backpacks somewhere else.

Ive always had a JanSport backpack literally my whole like so totally recommend.

We love the design selections available! The backpacks have outlasted each kid each school year!

I just bought a JanSport bag and I absolutely LOVE IT!!! It is so comfortable and it holds all of my books and more. I definitely recommend for high school and college because there is even a space for computer storage.