JC Penney Portrait Studios Avaliações 

Just had my granddaughters pictures done end of Feb early March. The girl who did them was great! I booked another appointment for her pictures in September. First off they moved up my time but never called, second the girl who did them was on loan from another jcp and she did a horrible job, couldn't come up with anything or anyway except 2 poses. I was VERY DISAPPOINTED. I don't know if I'll come back to jcp or just look else where. Not like pictures are cheep. Yes I did purchase a few but no where as I would have if she had done a better job.

We spent a lot of money on a princess dress for our new born we gave her a bath we devoted so much time putting together our out fits and hers we got there early the photographer was giving tons of attention time to clients before us another couple showed up booked same time as us we were there first with a new born the photographer tried to get us to go walk the mall we refused insisted on waiting for our turn I specifically told her we bought a princess dress just to get singles in it for her one
Into bday. We were also doing a football jersey photo shoot & a formal family photo shoot the photographer didn’t take any pics of our baby in her dress she did her own pictures in white cotton swab she rushed us the back drops were bent in the pics and very tacky she rushed us it was horrible & very disappointing we were told this is a $500 photo shoot she charged us $200 the pictures of me my daughter she’s not even looking at the camera. This is the most ridiculous horrible photo shoot we have ever done we both have other kids. It was way to expensive for trash we have since had to pay to redo the entire shoot we have both been very upset since

Avoid this location. Our party of 10 recently had a session at the Nashua JCPenney Portrait Studio (Pheasant Lane Mall), and it was the most horrible experience we have ever had here. Our photographer, Alex, was extremely inexperienced. They gave us absolutely no directions or suggestions on how to pose a large group. To make matters worse, the studio lighting was incredibly dim, and the final pictures turned out super dark. We have taken photos at this location multiple times in the past, but this experience was uniquely mediocre and disappointing. Save your money and go elsewhere.

I thank Krystal for her true professionalism. I was very impressed with her ability to bring out the best pictures of me.

The photos and all are professional. I wanted to take a photo with a pet and it said $14 on the website, when I made the appointment, they told me about the fees that weren’t shown
80 dollars for 3 photos
180 for all the photos

Not stated anywhere
Wasted my time

I took my daughter to get her 2nd birthday photos on Friday June 12th 2026. The session and everything was fine, However; The guy who took the photos told me they would be uploaded to the album and available to purchase within 24 hours. After 24 hours and still no pictures I called again and he said 48 hours and the system was behind. 48 hours later, still no pictures however HE DID call and let me know that they are running behind and it would be 72 hours max. Well now we are here.. Its Tuesday June 16th 2026 at 1 30pm and still have not gotten the email so I called customer service. The lady i spoke with informed me that the last order i had was last year. I told her no, it was Friday and i even paid for a picture to be sent to my house. She transferred me to her boss upon my request, where the boss then told me the pictures can take another 2-3 WEEKS to receive. The only thing she offered to do is to give me a $5 refund via check in the mail for purchasing the photo.

It was today this happened actually, My friends and I got asked because of a cancellation at the midrivers mall if I'm completely correct, we had this amazing lady named Robin, sadly I don't remember her name but she was so helpful, so fun and absolutely hilarious. Even if some of the poses were a bit hard she motivated us in any way possible. On the walk there I personally got scared of the escalator, a bit embarrassing to admit but she kept that smile literally the whole way and the photo shoot didn't take too long. Definetky recommend :)

Sam is the best! I have gone nowhere else and with 4 grandkids that says something! Samantha in OKC has taken my youngest grandson’s birthday pictures early, my anniversary photos last 5 years, my oldest grandson’s graduation, my only granddaughters photos when she visits! Oh and did I mention she also has done their holiday photos including Easter bunny and Christmas! Quail Springs Mall and Penn Square are the go to spots for photos! But BE AWARE…. Bring your checkbook/ debit cards…. You will want them all by the time Sam is done! And I get them all every time!!!!!

My best friend and I booked in to have an "awkward family photos" session at the Shackleford Crossing branch in Little Rock, Arkansas. We weren't sure if the photographer would know what we were talking about, but Alan understood us 100% from the very beginning! He had pose ideas, we had pose ideas, and we just about died laughing for the whole time we were there. We ended up buying ALL of the photos. Thank you so much Alan for getting us!

The only reason we did a family portrait with JCPenny is because we got a gift card. To make a long story short, I will never go back again. I am giving it one star purely because the staff was friendly and easy enough to work with. Other than that everything was horrible. We paid a "studio fee" per person but the "studio" they set us up in was the luggage aisle of the JCPenny store (for info we did have a reservation and they were running an hour and a half behind). Additionally, the photographer did not pose us at all and the poses that we did do were extremely odd and uncomfortable. The photos came out really bad with members of my family shadowed or tops of their heads cut off. When it came time to receive our photo package the mugs we ordered took WEEKS to ship and I had to bully customer service to give us updates to the status of the mug as only one arrived on time and the other took months to arrive. Sadly id rather spend $400 towards a better experience with an actual photographer that will capture more than 20 half decent pictures

My session was scheduled for 11am , I was there at 10:45 and waiting anyways till 11am. As at 11am which was my scheduled time I was still waiting, the photographer came to us at 11:05am , I started my session with my son for his birthday shoot , we went in with her barely got any pictures in and before you know it she said our session was over .I then proceeded and told her that it was really fast and we started late . Then she said we came in at exactly 11:00 am SMH . I told her NO and she said I have to wait to get more pictures because of other people. How is it my fault that my session didn’t start at the right time! This is at Staten Island mall and the lady’s name was Giselle, very rude and impatient! She rushed through my photo session for my son. If I’m paying that much then I should be getting my money’s worth . After the whole session I had to wait extra 25 minutes to check out .

First of all, we made an appointment for 11 am and we didn’t get pulled back until almost 11:40. Whats the point of an appointment then? We had babies that were getting tired and cranky which made the session tricky for us parents, trying to keep the babies awake and in a good mood. Then, The photographer missed so many good shots because she was looking down at her camera. She would take one picture and then sit and stare at it instead of snapping a few and then choosing the best. Overall I would not recommend. If you need something cheap and have time to wait, then maybe. Otherwise, pay a real photographer.

We ran super late to our appointment but Arieanna at The Woodlands studio was very accommodating and took great pictures! Groupon gave a great deal and we will definitely be back for more.

I always have such a wonderful experience at JCPenney Portraits, and it is all thanks to Wesley. Every time I come in for photos, Wesley makes the entire process feel so easy and enjoyable. He truly goes above and beyond for his customers.

I absolutely love the way he takes my daughters’ pictures. Wesley always knows the perfect poses and selects the best backgrounds so their outfits really stand out in the photos. His attention to detail and creativity make such a difference in the final pictures.

What I appreciate most is his professionalism and dedication to great customer service. If any obstacle comes up during the session, Wesley is quick to find a solution and keeps everything running smoothly. It is rare to find customer service like this these days, and working with him is honestly a breath of fresh air.

I am extremely grateful for the care and effort Wesley puts into every session, which is why I felt it was important to finally write this review. It was definitely long overdue. Thank you, Wesley, for always making our photo experiences so special!

Chrystopher, the manager, very professional, pictures are amazing, I bought the whole package....His professionalism and attitude will take him a long way with this company....
Thank you
Brenda James

I recently had an extremely disappointing experience that warrants formal feedback. The manager exhibited unprofessional behavior, and her staff was subpar. I question her leadership and believe she may require additional training, as this encounter was particularly poor. Initially, our appointment was rescheduled due to disorganization, with staff members checking in multiple clients simultaneously and stacking clipboards haphazardly. The wait time for our photo shoot exceeded an hour, and the photographer, who timed herself strictly to 15 minutes per session, displayed unprofessionalism.
After waiting over an hour for a 15-minute photo session and an additional 30 minutes for editing, Olivia edited my photos the worst editing I don't know how this could be approved by the manager Nikita I was shown the final product, which they personally said that shutter fly was going to re edit my photos did not justify the exorbitant prices. The attempt to rectify the situation with coupons was unconvincing. I had paid for high-quality digital photos, specifically selecting the ones I wanted, but what was delivered via Shutterfly was subpar. I contacted the manager, Nikita, who offered a refund or a re-shoot, but I declined, seeking perfection in editing and quality instead. The photographer, Abigail, was incredibly disappointing, and I question her professionalism.
Having worked with JCPenney Portraits in the past, I can confidently say this experience was one of the worst. I have also reached out to the CEO of Shutterfly, sharing my email and the photos received, which fell short of expectations. Given the $256 I paid for digital photos, I expect better quality. Tell me if my expectations are misguided or if this experience warrants criticism.

I had an absolutely terrible experience with this company. From the moment I walked in, the customer service was unprofessional and unpleasant. The staff member taking orders smelled strongly of smoke, which made the interaction even more uncomfortable. On top of that, they pushed aggressively to upsell services I didn’t want or need.

The quality of the products was just as disappointing. The photos and printed materials I received were poorly made—blurry, smudged, and nowhere near acceptable standards. For the price they charge, the results were unacceptable.

Overall, the experience was horrible from start to finish. I cannot recommend this company and would strongly advise others to look elsewhere for better service and better quality.

The “called himself manager” at the Little Rock, Arkansas studio is very rude and arrogant. I had an appointment scheduled. I had the confirmation email for the appointment. I was there 30 minutes before the appointment. There was no one at the desk or anywhere to be found. Finally he and the photographer came from somewhere and walked past me withouts even saying hello. The photographer did come back to greet me. The “called himself manager” abruptly cut her off. He just stared at me. I said I had an appointment at certain time. He said unless I was a someone named Perez or her dog I didn’t have an appointment. I showed him the email confirmation. He treated me like I was stupid. I asked for his name. He told us refused and said he didn’t like my attitude. Which was shocking because I was being nice but was definitely aggravated. I told him I did not like his attitude either. At which point he became very condescending. He said something like you don’t know how I can be. Which actually made me giggle I asked to see the store manager. He refused and walked away. I located the assistant store manager on my own to file a complaint. Apparently he had a dinner date that was more important than a scheduled appointment. I am expecting a confirmation call from the store manager that the complaint was actually filed. I must say the assistant store manager and the photographer were very nice.

The woman taking the pictures was polite and did a good job. Other than she wrote down my email address wrong, even after I spelled it out for her to ensure it was right. I did write my email down when we signed up to get pictures done, not sure why she asked me my email. The manager at the Novi, MI store needs training. When I called to ask about the digital copy given it was a week past when we were told we would get them in the email he became belligerent. They had wrote the wrong email address down, when I told him that he yelled at me and wound up hanging up on me! It was nuts, he clearly is stressed and not right for the job. Not sure how working at a studio is that stressful, but man if you are that stressed take a break!

I scheduled a 12pm appointment two months advance. Got to jcpenny and they finished the 1130am appointment and our appointment should have been next but apparently they had another appointment in front of us. Which makes 15 min sessions. That doesn't make since because it takes way longer than that. So now it 1230 and another person before us. If you can't keep a scheduled plan then why have one. Waste of our time. Don't go here unless you want to wait hrs after appointment time.