Decent showroom but unfortunately the customer service in sales side is poor. Went to look at a few cars, no refreshments offered. Trade in prices are well below cap value. Sales person said to sell c... Ver mais
Localização
Trocar localizaçãoCraigshaw Road, West Tullos Industrial Estate, AB12 3AR Aberdeen, Scotland, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Thor Standen provided an excellent sales experience and has continued to provide post sales support. I purchased a pre-reg SEAT Ibiza for my daughter and I am pleased I went to Aberdeen for this purch... Ver mais
A empresa respondeu
I purchased a used Seat Ibiza from John Clark Seat recently and was very impressed with the service I received from Thor Standen. All the electronic paperwork was handled efficiently and the car was w... Ver mais
A empresa respondeu
Whole experience entirely satisfactory as usual. Car valeted on return. Lift from garage back home and pick-up when car was ready for collection. Was kept fully informed throughout by phone and tex... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Mecânica de Carros
- Serviço de Motorista
- Concessionária de motocicletas
- Revendedora de carros usados
Escrito pela empresa
John Clark SEAT Aberdeen, part of the well-known John Clark Motor Group is located on the south side of the city on Craigshaw Road, West Tullos Industrial Estate. Whether you are a new or returning customer, we are happy to welcome you to our fully-equipped showroom in Aberdeen. We have a full range of New and Approved Used SEAT and SEAT Cupra cars in stock to test drive. If you are looking for a SEAT car to serve your business, our award-winning SEAT corporate service will help you choose, buy and maintain your fleet whether it’s a small business or a large corporate fleet. Visit our SEAT dealer in Aberdeen today and begin your SEAT journey, we are open seven days a week for your convenience.
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contato
Craigshaw Road, West Tullos Industrial Estate, AB12 3AR, Aberdeen, Scotland, Reino Unido
- 01224 402960
4,5
Excelente
109 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great deal, communication could be better
Went into showroom to look at a car and they were very knowledgable and not pushy at all. As I left I asked for my quote and they said they would email. A few weeks later and I had to email general enquiries to start again, as I hadn’t heard from two members of staff. Finally got back to me and matched my price from Edinburgh dealer. From then on they were great. Would have been a 5 star review if they had communicated better from the start.
19 de maio de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning, Andrew.
Thank you for your honest and constructive feedback. We're really pleased to hear you received a great deal and found our team knowledgeable and pressure-free—that's exactly the experience we aim to provide.
However, we’re sorry that our communication early on didn’t meet expectations. We understand how frustrating it must have been to follow up on your own, and we appreciate you giving us the opportunity to make things right. Your feedback has been shared with the team to help us improve our responsiveness going forward.
We're glad everything was handled well in the end, and we hope you’re enjoying your new car. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Best Regards,
Erin
Seemless and flawless purchase of a new…
Seemless and flawless purchase of a new car with no problems.
1 de maio de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
I had a really good experience
I had a really good experience. My salesman, Marcel, was helpful, knowledgeable and answered all the questions I put to him - and there were a few. The delivery date was delayed but this was out of Marcel's hands and, on the handover day, all went well.
25 de abril de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning, Angela.
Many thanks for your review and feedback, which I will ensure is passed on to Marcel and the management team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Amazing
Kabir was so helpful during the process of purchasing the car. He was friendly and had great communication. The dealership was also pleasing with nice staff.
25 de abril de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Kabir and the management team.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning, Lauren.
Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning, Christopher.
Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Kabir was great
Kabir was great. Really good communication and made the whole process to buy the car really easy and car was as described. The personal video showing the car and talking through it was great and saved us the trip to Aberdeen and make easier the decision to buy. Hand over of the car was also perfect.
28 de março de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning, Alvaro.
Many thanks for your review and feedback, which I will ensure is passed on to Kabir and the management team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Our sales person Ellie was very helpful…
Our sales person Ellie was very helpful and went above and beyond expectations.
27 de março de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Afternoon, Vladimir.
Many thanks for your review and feedback, which I will ensure is passed on to Ellie and the management team.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Marcie was very good,helpful and…
Marcel was very good,helpful and courteous and explained everything. In detail
29 de março de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Marcel and the management team at John Clark CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Kabir was very helpful and informative.
23 de março de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Popped in to have a look at a Seat…
Popped in to have a look at a Seat Arona , from start to finish there was no pressure, made you feel at ease. From choosing and then recieving my car has been so easy , kept in contact answered any queries , they are definately my garage of choice for future cars. Thank you to Thor who made the whole process simple and kept me informed throughout it all .
25 de janeiro de 2025
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning, Penny.
Many thanks for your review and feedback, which I will ensure is passed on to Thor and the management team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Great customer service and friendly…
Great customer service and friendly staff
2 de fevereiro de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Afternoon, Pete.
Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Marcel was great
Marcel was great, helpful, friendly and very accommodating to my questions and requests. The video walk through was very good and informative.
Got the car ready and made sure it was washed and clean so I could give it a thorough inspection prior to test drive. Collection day was seamless and slick.
16 de janeiro de 2025
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Afternoon, Mike.
Many thanks for your review and feedback, which I will ensure is passed on to Marcel and the management team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
great help from Callum Buchan
great help from Callum Buchan, Very happy with everything.
14 de dezembro de 2024
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning Lennon,
Many thanks for your review and feedback, which I will ensure is passed on to Callum and the management team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Afternoon.
Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Excellent service
Excellent service overall. I was kept up to date with everything. Marcel was very welcoming and explained everything well. Was a very smooth handover with a part exchange and everything was dealt with as expected.
11 de dezembro de 2024
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning, Chloe.
Many thanks for your review and feedback, which I will ensure is passed on to Marcel and the management team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Expected better
After sales experience (before receiving car) was extremely poor and unorganised.
No update on when car was coming unless it was coming from me.
Online portal burden - received 16 different access codes to view/sign documents, shouldn’t be this cumbersome.
Billing issue with optional products is ridiculous and needs refined
Wait time in excess of 120 mins to drive away vehicle, really not what you are wanting.
29 de novembro de 2024
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Dear Mr Noble,
We apologise for the negative experience you had during the after-sales process. We understand how frustrating it can be to deal with delays, poor communication, and complex processes.
We are committed to improving our after-sales service and will take your feedback seriously. We will review our processes, including the online portal and billing procedures, to streamline them and make them more user-friendly.
We appreciate your patience and understanding during the wait time. We will work to minimize these delays in the future.
We appreciate your feedback and hope to have the opportunity to improve your overall experience with us.
Sincerely,
Kate
John Clark Motor Group
No problems
Smooth car buying process. Fixed an issue I had with the car paint before they gave it to me and made sure everything was in place quickly. Would use again
24 de novembro de 2024
Resposta da John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning, Natalie.
Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.