Part exchanged my car with an Xc40 and the customer service delivered by Adam Cardy was second to none. He was very open and honest and explained everything clearly and made it so much easier than I e... Ver mais
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Localização
Trocar localizaçãoJohn Clark Volvo Aberdeen, Balmoral Business Park, AB12 3JG Aberdeen, Scotland, GB
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Veja o que dizem as avaliações
Saw a super young salesman. Declan knew his products really well. He was friendly, but not in our faces, assessed our needs , very patient with our requirements for our dogs, didn’t try to oversell. C... Ver mais
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Adam, the salesman, was very professional and knowledgeable about product he was selling and open to many questions on different models. Good range of vehicles/style to choose from - both to see in... Ver mais
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The process was straightforward. I particularly enjoyed the personalised video messages sent by Adam throughout the sales process keeping me update. On handover date Adam made sure i got to site and... Ver mais
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Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Mecânica de Carros
- Serviço de Motorista
- Concessionária de motocicletas
- Revendedora de carros usados
Escrito pela empresa
If you’re ready to discover more about the full range of new Volvo vehicles available at John Clark Volvo, or wish to learn about the selection of used models on our forecourt, getting in touch with our experienced team couldn’t be simpler. Alternatively, if you’d rather liaise with our teams before scheduling a visit, you can call on the number detailed or submit an online form. We always aim to reply to any enquiries as quickly as possible, so regardless of the time of day you contact us, we’ll be in touch to discuss your requirements without delay. Contact us today to learn more about the vehicle sales, special offers and aftersales services available through John Clark Volvo. Taking the first step towards investing in a high-quality new Volvo vehicle has never been so easy.
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contato
John Clark Volvo Aberdeen, Balmoral Business Park, AB12 3JG, Aberdeen, Scotland, Reino Unido
- 01224 33 55 99
4,2
Muito Bom
170 avaliações
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Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Jane.
Many thanks for your review and feedback, which I will ensure is passed on to the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Wow what a fantastic
Wow what a fantastic, quick service my car came back like new not only serviced but washed and hoovered … huge big up to Levi the lady who kept me in the loop throughout the morning , got picked up at 9 back at 12 fabulous… I can’t thank you all enough for your support and kindness and communication… 100 per cent great service all around highly recommended..
18 de junho de 2025
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Grainne.
Many thanks for your review and feedback, which I will ensure is passed on to Levi and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Bob Taylor was brilliant and my…
Bob Taylor was brilliant and my experience was brilliant
2 de junho de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Afternoon, William.
Many thanks for your review and feedback, which I will ensure is passed on to Bob and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Negative experiences of the company
Booked service through Volvo app including, what for me on this occasion, was necessary pick up or courtesy car. Last time I tried the ‘lounge’ experience. After a long, long wait that day, it was an experience I resolved never to repeat. Booking went through, all set. However they waited two days to tell me there’d be no pick up and no courtesy car. Receptionist who called had a ‘couldn’t care less’ attitude and was pretty much ‘take it or leave it’. I chose to leave it. Arnold Clark on the other hand couldn’t have been more helpful. Based on this and a previous experience with one of their Land Rover dealers, who reneged on a new car deal to make more money out of me as Covid hit car supplies, this is not a company I trust or would deal with again.
29 de maio de 2025
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Dear Stewart,
Thank you for your feedback, and we’re sorry to hear about your experience.
It’s clear that we fell short of expectations, both in terms of communication and service. The delay in confirming availability of a courtesy car or collection, particularly after your booking was accepted, understandably caused frustration, and we regret the inconvenience this caused. It's also disappointing to hear that the tone of our follow-up left you feeling dismissed, which is not the level of care or professionalism we aim to deliver.
Please be assured we are reviewing this internally to understand what went wrong and ensure improvements are made. We appreciate you taking the time to share this with us it helps us to do better.
Many thanks,
Sara
Dealing with one person and being kept…
Dealing with one person and being kept up to date with what I had to do before delivery of my new car. A smooth transition and friendly face.
2 de junho de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Veronica.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Excellent customer service.
Excellent customer service received from sales, Adam Cardy, who went above and beyond making our purchase of a new car a pleasant experience. Would highly recommend. Thankyou
1 de junho de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Vinny.
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Happy customer
We received a helpful straight forward service from Adam Cardy at Volvo Aberdeen. A few visits to the showroom finalising colour, specification etc. then one more visit for a little help placing our order - and 9 weeks later collecting our new XC90. No hassle, no disappointments, just good attentive service. Thank you Adam and Volvo Aberdeen.
1 de junho de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Sandy.
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Easy purchase with no hassle
The company made it so easy to trade in and purchase a replacement vehicle, no problem at all
1 de junho de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Derek.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Friendly knowledgeable service
Friendly knowledgeable service, great communication and very smooth handover. Really pleased with my car.
29 de maio de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Iain.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
The process to buy the car was…
The process to buy the car was straightforward and simple through the Volvo app.
The estimated dates of arrival through the app. didn't quite line up with the actual dates in the end, which made it quite difficult to plan.
We part exchanged our car for the new one, and the payment of the equity in our car took 6 days to reach our account from handover. Which is quite disappointing when payment of deposits etc. for the new car are required up front many days before collection.
2 de maio de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Dear Ian,
Thank you for taking the time to share your feedback. We're really sorry to hear that aspects of your experience didn’t meet your expectations, particularly around the delivery timeline and the delay in receiving your part exchange equity. We completely understand how frustrating this must have been, especially when you're planning around a new car purchase.
Your comments are important to us, and we'd really appreciate the opportunity to learn more about your experience so we can look into what happened and how we can do better in the future. If you're happy for us to contact you directly, please let us know or feel free to reach out to us at darryl.johnstone@john-clark.co.uk at your convenience.
Thank you again for your honest review, and we do hope to speak with you soon.
My experience with John clark was…
My experience with John clark was great, great service by Adam Cardy who was very friendly, and attentive.
They were happy to sort any problems and was able to drive off with the new car with no issues.. would highly recommend.
30 de abril de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
The salesman Adam Cardy was very…
The salesman Adam Cardy was very helpful in an honest down to earth manner. I don't look for anything else when buying a car.
1 de maio de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
New XC90
Experienced sales team who were very easy to talk to. Never pushy and knew their stuff. Whole experience was straightforward and efficient. Great car too!
28 de abril de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Great Service
Extremely helpful staff, great services, respectable prices. Adam was our salesman very easy to deal with walked us through the buying of the car and 2 weeks later we had our xc60. Couldn't be happier with it.
27 de abril de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Great Buying Experience
Recently purchased a car from John Clark Volvo and I am delighted with the service I received. There was great communication throughout, which meant I was fully aware of the purchase options and available extras etc. Collecting the car was seamless, with Adam Cardy spending time explaining the controls and setting up the car for me. I haven’t required any after sales assistance yet, but if it is as good as the sales experience, it will be good.
27 de abril de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
POOR AFTER SALES & USED VEHICLE ISSUES
Purchased an approved used vehicle in March 2025. Less than 3 weeks into ownership there have been multiple issues with the vehicle and it's been at a Volvo workshop at a different dealer. Alongside investigating a squeaking AC vent and multiple warning lights, they carried out a 'health check' which stated my wiper blades were insufficient, jacking block was missing and brake discs worn, advising replacement. Very disappointed and not what I was expecting from an approved used vehicle.
UPDATE 21/5/25 - @Sara It's been over 3 weeks since I left this review and I've had no contact from anyone in customer service. Unfortunately I have now revised my rating from 2 to 1 star due to this being unresolved with no attempt at communication.
UPDATE 23/7/25 - NO RESPONSE
31 de março de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Dear N Murray,
Thank you for your feedback, and we're genuinely sorry to hear about the issues you've experienced so soon after purchasing your Approved Used vehicle. This is not the standard we strive to deliver, and we understand how disappointing and frustrating this must be.
Our team will be reviewing the details of your case thoroughly and liaising with the relevant departments to understand what’s happened. We will be in touch directly to discuss this further and work towards a resolution. Thank you again for bringing this to our attention.
Many thanks,
Sara
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Mary.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Amazing service
Amazing service, the staff were really nice and friendly. Helped us with the questions and ensured a seamless handover of the car. They also have an amazing selection of cars. I would absolutely recommend them!
2 de abril de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Disappointing handover preparation
Car was not prepared for pick up when purchasing - despite paying for supaguard treatment car was dirty inside throughout and had not been properly washed - missing patches on roof and wheels. Handover staff tried to improve hence not one star but in the end fact is that the job was not done. Overall very disappointed at attention to detail and lack of preparation and being charged for a treatment that did not take place.
29 de março de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good morning,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your vehicle was not fully prepared for collection, especially given the Supagard treatment you purchased. This falls short of the standards we aim to deliver, and we completely understand your disappointment.
While it's good to know our handover team did what they could on the day, the fact remains that the vehicle should have been presented in a far better condition from the outset. Please accept our sincere apologies.
We would like to investigate this matter in more detail and ensure it is followed up properly. However, as your review has come through anonymously, we’re unable to identify your purchase. If you're happy to get in touch with us directly, we’d really appreciate the opportunity to look into this further and put things right.
Many thanks,
Sara
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