Part exchanged my car with an Xc40 and the customer service delivered by Adam Cardy was second to none. He was very open and honest and explained everything clearly and made it so much easier than I e... Ver mais
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Localização
Trocar localizaçãoJohn Clark Volvo Aberdeen, Balmoral Business Park, AB12 3JG Aberdeen, Scotland, GB
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Veja o que dizem as avaliações
Saw a super young salesman. Declan knew his products really well. He was friendly, but not in our faces, assessed our needs , very patient with our requirements for our dogs, didn’t try to oversell. C... Ver mais
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Adam, the salesman, was very professional and knowledgeable about product he was selling and open to many questions on different models. Good range of vehicles/style to choose from - both to see in... Ver mais
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The process was straightforward. I particularly enjoyed the personalised video messages sent by Adam throughout the sales process keeping me update. On handover date Adam made sure i got to site and... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Mecânica de Carros
- Serviço de Motorista
- Concessionária de motocicletas
- Revendedora de carros usados
Escrito pela empresa
If you’re ready to discover more about the full range of new Volvo vehicles available at John Clark Volvo, or wish to learn about the selection of used models on our forecourt, getting in touch with our experienced team couldn’t be simpler. Alternatively, if you’d rather liaise with our teams before scheduling a visit, you can call on the number detailed or submit an online form. We always aim to reply to any enquiries as quickly as possible, so regardless of the time of day you contact us, we’ll be in touch to discuss your requirements without delay. Contact us today to learn more about the vehicle sales, special offers and aftersales services available through John Clark Volvo. Taking the first step towards investing in a high-quality new Volvo vehicle has never been so easy.
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contato
John Clark Volvo Aberdeen, Balmoral Business Park, AB12 3JG, Aberdeen, Scotland, Reino Unido
- 01224 33 55 99
4,2
Muito Bom
170 avaliações
Pede aos clientes que avaliem
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Trade in sale
Great service
Great communication
Prompt turnaround
Thanks Adam!!
26 de janeiro de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Ashley.
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Great service and great dealing
Great service and great dealing
Adam Cardy was very nice
27 de janeiro de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Benny.
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Jamie.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
New Car
When I arrived I was met by Gordon the sale rep dealing with my sale. He was very good at his job and put me at ease and dealt with all the paper work and showed me around the car before I left.
22 de janeiro de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Afternoon, Andrew.
Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Thank you for your help Adam Cardy
12 de janeiro de 2025
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Grzegorz.
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Untrustworthy, lied about finance terms
Initial problems with car delivered damaged (sorted eventually)
But the real problem is the salesman lied about the terms of a finance offer (in writing)
Luckily I didn’t believe him and checked with Volvo directly.
I find it unacceptable to lie about finance terms and the dealership could not be trusted.
They were very good before purchase but after purchase it was EXTREMELY difficult to contact them when the car was delivered damaged. The issue of damaged vehicle was resolved eventually but only after they accused me of doing the damage - luckily I had photo evidence.
Overall I wouldn’t ever visit this dealership again as they are untrustworthy.
29 de dezembro de 2023
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Dear Stewart,
Thank you for taking the time to share your experience with us. We sincerely apologise for the issues you encountered and for the frustration caused during your purchase and aftercare process.
It is deeply concerning to hear about the miscommunication regarding the finance terms and the difficulties you faced in resolving the issue with your vehicle. Transparency and trust are fundamental to the service we strive to provide, and we regret that this was not reflected in your experience.
We are glad the matter of the damaged vehicle was eventually resolved, but we apologise for the additional stress caused during the process. Your feedback has been shared with our team to ensure we learn from this and improve our standards of communication and service.
Are you happy to call us and speak to our Head of Business, Darryl Johnstone, who would be happy to discuss this further with you?
We appreciate your feedback, even though we are disappointed to have let you down. While we understand your decision not to return, we remain committed to improving and hope to provide a better experience for all our customers moving forward.
Satisfying experience
Very helpful, informative and honest dialogue. A pleasant and satisfying buying experience. Adam was excellent.
19 de dezembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Very good collection and easy contact…
Very good collection and easy contact with salespeople
13 de dezembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
I phone John Clark Volvo Aberdeen as I…
I phone John Clark Volvo Aberdeen as I had issues with a cigarette lighter which disappeared into the consol when I used it, phoned them up theyold me it would be a warranty issue so I booked it in to be fixed, after booking in I phoned there parts department to see how much a new cigarette lighter would cost they told me £35 so I told the lady in parts it was booked in to be fixed and as I had a 140 mile round trip did they think they could order one in to save me a second journey to Aberdeen, she told me she would talk to the service dept. When I arrived on the day for my appointment I had hung around the showroom and when I went to see if it was fixed the lady at the service desk told me that the cigarette lighter had been forced in and was not under warranty, so they did a diagnostic check which cost £150 to tell me that my headlight washers had a fault and would cost £430 to fix, so I had to order a new lighter socket that day , and make another 140 mile round trip for that, they phoned at 9.30 am the next morning to say the part was in, why did they not preorder the £35 part previously so it ended with me paying £150 and two 140 mile round trips, I phoned the service dept when I went home and asked to speak to the Service Manager the service lady told me he was with a customer but would get him to call me. Ten days later still waiting
5 de dezembro de 2024
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Dear Raymond,
Thank you for taking the time to share your feedback. We are very sorry to hear about the challenges you faced during your recent visits, and we sincerely apologise for the inconvenience caused.
It is disappointing to learn about the communication issues and the lack of consideration for the distance you travelled. We understand your frustration, especially regarding the decision not to preorder the part and the delay in following up on your request to speak with the Service Manager. This is not the level of service we aim to provide, and we regret the negative impact this had on your experience.
Your comments have been shared with the relevant teams to ensure that situations like this are handled more efficiently in the future. If there is anything further we can do to address your concerns, please let us know.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.
Best regards,
Very helpful salespeople
Very helpful salespeople, always a pleasant welcome at reception.
The salesman that I dealt with was very knowledgeable in all areas, the cars, the available plans and financial options.
2 de dezembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning Gary,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Excellent Service from John Clark Aberdeen Volvo
John Clark Aberdeen Volvo made buying a nearly new car a pleasurable experience. Stuart Morrow the Senior Sales Executive who handled our purchase deserves special mention as he was always attentive, clear in all communications and friendly. There was always a warm welcome, a hot drink and biscuits whenever we visited the showroom. The car we bought was prepared very well and there were no delays or hiccups. I’d recommend this dealership to anyone thinking of buying a Volvo.
23 de novembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Hamish.
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Volvo Aberdeen dealer so bad.
Several times use volvo dealer in aberdeen,Custoner service not exist,you can wait any assistance or help for hours,salesmans or managers just ignoring,drink coffee and yaping.after work complete tbey never wash or clean the car,but every time I am ask them to wash it.When I ask them about wheel alignment ,the answer shock me. we no do wheel alignments as we no have equipment.So how you return cars for customers after work done which require wheel allignment?I use John Clark BMW aberdeen as well and there service 100% better at all points.Recomend to change volvo management or train them.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Dear Alen,
Thank you for sharing your feedback. I am very sorry to hear about your experience, as it does not reflect the high standards of service we strive to deliver.
We understand your concerns regarding delays in assistance, the lack of car cleaning after servicing, and the issue with wheel alignment. These matters have been noted, and we are reviewing our processes to ensure they are addressed and improved.
Your feedback is invaluable in helping us enhance the service we provide, and I want to assure you that we are taking this seriously.
Kind regards,
Sara
Excellent service and attention from…
Excellent service and attention from Bob Taylor sales executive at John Clark Volvo Aberdeen.
30 de novembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Peter.
Many thanks for your review and feedback, which I will ensure is passed on to Bob and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Volvo V60
Happy with the service i got even when some damage was picked up. Arrangements were made for it to be rectified at a later date. The car was well presented and every thing explained clearly.
21 de novembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Jonathan.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Stuart was a great help with purchasing…
Stuart was a great help with purchasing the car and also organising collection and set up /handover of the car. A bit disappointing some of the extras we ordered weren’t fitted but I’m confident this will be resolved in timely manner.
2 de novembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, David.
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the team at Volvo Aberdeen.
We apologise that some of the ordered extras were not fitted as expected. We understand how frustrating this can be, and hope this matter is resolved to your satisfaction soon.
Best Regards,
Erin
Great experience
My experience in Volvo was great …someone spoke to us right away …I knew what car I was after and got a test drive …sales guy Adam was very professional and spoke me through every detail …will definitely go back to Volvo …and the car I got is amazing and I love it
1 de novembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Laura.
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Bob made the whole process a pleasure…
Bob made the whole process a pleasure and will happily recommend Volvo Aberdeen to my friends and family
1 de novembro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Neil.
Many thanks for your review and feedback, which I will ensure is passed on to Bob and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Excellent in dealing with & Stuart…
Excellent in dealing with & Stuart Morrow sales man everything done so quick highly recommended
30 de outubro de 2024
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Morning, Vernon.
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Resposta da John Clark Motor Group - John Clark Volvo Aberdeen
Good Afternoon, Richard.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
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