John Clark Motor Group - Pentland Land Rover Elgin Avaliações 

311
•
O TrustScore é 4.5 de um total de 5

4,7

Moycroft Industrial Estate, IV30 1XZ Elgin, Scotland, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staff(Julien and George) on initial visit were friendly, approachable and quickly arranged test drive in my desired vehicle. Was very happy with test drive. George Mackie then took control of all... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Getting the car picked up from home and valeted as part of the courtesy, was fab. Also, being able to pay a monthly service plan, is great. Thankfully only required one major repair’ which was very ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It’s very easy I choose to travel to Elgin, speak with George Mackie at Pentland Land Rover, I’ve dealt with George for years and he understands what I’m looking for and I’ve owned Land Rover Discove... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The service was great from the start. Coffee made for you on each visit. Paperwork was pretty straight forward. Great deals and insight given into the cars history. I was even picked up from the train... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Concessionária de motocicletas
  3. Mecânica de Carros
  4. Oficina de Inspeção Veicular
  5. Revendedora de carros usados
  6. Serviço de Motorista

Escrito pela empresa

Pentland Land Rover Elgin forms part of the award winning John Clark Motor Group. Our prestigious showroom in Elgin has a wide range of new and Approved Used Land Rover vehicles for sale, as well as a huge selection of aftersales service and maintenance packages. Located next to the A96, in Elgin, Morayshire we are ideally located between Aberdeen and Inverness and we are easily accessible from anywhere in the north east of Scotland. By visiting Pentland Land Rover you can view the full range of new Land Rover vehicles and our friendly staff will organise a test drive for you in the car of your choice. We will also talk you through our range of finance offers that make funding your exciting new purchase straightforward and simple from start to finish. To find out more come and see us, call us or complete an online enquiry form and we will get back to you as soon possible. We look forward to seeing you soon.

John Clark Motor Group

Escrito pela empresa

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Informações de contato

  • Moycroft Industrial Estate, IV30 1XZ, Elgin, Scotland, Reino Unido

  • 01343 559820

4,7

Excelente

O TrustScore é 4.5 de um total de 5

311 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(311)

2.151 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Everyone in the garage was welcoming

Everyone in the garage was welcoming, but we had most dealings with Mike.. he went over and above for everything.

20 de dezembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning Mr West,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Avaliado com 5 de um total de 5 estrelas

Real pleasure to deal with!

Extremely helpful and knowledgeable staff for whom nothing is too much trouble. A real pleasure to deal with.

15 de dezembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Caroline.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

A fast and friendly service

Matthew made the whole experience of buying the car trouble free. He was very helpful with any questions I had.

9 de dezembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Afternoon, Shaun.

Many thanks for your review and feedback, which I will ensure is passed on to Matthew and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Very helpful and straightforward to…

Very helpful and straightforward to deal with,salesman George Mackie could not have been more helpful.

2 de dezembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Charles.

Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I have to say I have been nothing but impressed with Pentland Land Rover Elgin. I bought my car nearly a year ago and the big tell for a Main Dealer is when it come to service after you have bought the car (know this from experience at another more local Dealer) but have to say it been a dream booked my car in for its service they called me the day before to confirm everything I had booked a car while mine was in.

So had to call them on my way I work in Aberdeen about an hour and 15 minutes away whoever road works meant I was going to be late past there closing time.

Called in thinking I was going to have to turn round and try in the morning but Stephen who answered said he would wait for me to arrive.

The service was done and again communication was perfect and no issues with the car just fault less service it the was it should be other Dealers could Learn from them well done guys thanks

29 de novembro de 2024
Avaliação não solicitada
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Alexander.

Many thanks for your review and feedback, which I will ensure is passed on to Stephen and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Very good performance from salesperson…

Very good performance from salesperson Harley. Once I reserved the vehicle, I was quickly sent a personal video which was well presented and informative. He followed up with a telephone call and had the car available to test drive at a time convenient to me. After the test drive Harley answered all the questions I had, and provided clear information about the extra products available to purchase. I was happy that this information was provided without any attempt to ‘Hard Sell’
The handover was very well done. Harley was clearly knowledgeable about the vehicle and as before, able to answer any questions I had.

29 de novembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Robert.

Many thanks for your review and feedback, which I will ensure is passed on to Harley and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 4 de um total de 5 estrelas

Michael Anderson provided excellent advice & communication.

Michael Anderson was very knowledgeable about the Range Rover Sport and provided me with valuable help when choosing the specification and options. He also kept me fully informed of the model changes and factory delays.

15 de novembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Michael and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Michael Anderson was excellent.

Michael Anderson was excellent.
he is the best selling point in the business.

24 de novembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Mr Macaulay.

Many thanks for your review and feedback, which I will ensure is passed on to Michael and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

They are very helpful

The people are very helpful and keeping you informed of what is going on

18 de novembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Afternoon, Mary.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 4 de um total de 5 estrelas

New Discovery Sport

All communication was clear and prompt, step by step guidance ,Car exchange and New car pick up Pentland Elgin.

9 de novembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Angus.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Great experience friendly and informed staff

Mike Anderson provided clear and friendly help navigating the options so we got exactly what we wanted. Handover was charm and he took time and trouble to explain the menus and settings. We can thoroughly recommend Mike and Pentland Elgin for anyone looking to buy a Land Rover.

1 de novembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Allan.

Many thanks for your review and feedback, which I will ensure is passed on to Mike and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Great service from all the staff in…

Great service from all the staff in Elgin.

8 de novembro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Alex.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Can’t thank Mike enough for how easy he…

Can’t thank Mike enough for how easy he made the whole process. Great garage to deal with, will defiantly be back in future. 10/10.

25 de outubro de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning Simon,

Many thanks for your review and feedback, which I will ensure is passed on to Mike and the team at John Clark.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Avaliado com 5 de um total de 5 estrelas
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning Niall,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS… sold me a car 2…

AVOID AT ALL COSTS… sold me a car 2 years ago and has done 24000 miles it has broke down 5 times since October needing a new engine and several other engine problems. Manager couldn’t care less and basically told me the car has been used!!!! I would not recommend pentland Elgin

In response to your reply - The car was serviced at Pentland Elgin. The repairs done at another dealer was out of my control as landrover assist put it to my nearest dealer, the last time it broke down I asked the manager at pentland could I get it recovered there he said no as they were too busy and it would not get looked at for some time! I ended up going to parks looking for advice about what my options where to get rid of the car and the financial guy at parks gave me invaluable advice so I can now get rid of the car March 2025. I contacted the manager at pentland looking for advice but he wasn’t interested he made me feel like a nuisance when the information provided by parks could of also been provided by pentland but maybe a lack of knowledge. My family have bought several cars from pentland and we would never use them again.

21 de agosto de 2024
Avaliação não solicitada
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Dear Louise,

Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you've been experiencing with your vehicle. I understand how frustrating this situation must be.

We must clarify that while we did sell you the car, all repairs and servicing have been carried out by a separate retailer that we do not own or operate. Because of this, we strongly recommend reaching out directly to the dealership where the repairs were done to discuss the issues you've encountered. They will be in the best position to assist you further and address any concerns related to the repairs.

If there’s anything else we can do to assist you or if you need further guidance, don't hesitate to reach out.

Kind regards,
Sara

Avaliado com 5 de um total de 5 estrelas

All fine from initial enquiry good thro to acceptance

All fine from initial enquiry thro to vehicle acceptance.

Sales executive ( Harley) , answered all queries in thorough and patient manner.

11 de julho de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning Bernard,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Avaliado com 5 de um total de 5 estrelas

The staff in Elgin went above and beyond

The staff in Elgin from our initial interest up to collecting our new vehicle.

18 de junho de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning Stuart,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Avaliado com 5 de um total de 5 estrelas

New car

Helpful friendly staff,easy to talk to,and discuss things.

21 de junho de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning Mrs Stewart,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Avaliado com 5 de um total de 5 estrelas

Professional

Professional, pleasant and helpful staff. Made buying my car effortless.

25 de maio de 2024
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

It's disappointing that Land Rover seems not to be the quality car it once was (in our experience and that of friends who have also been buying them for decades). The Land Rover dealership network seems to be grinding to a halt, as the cars fall apart and they can't source spare parts ...but that being said the staff at Pentland in Elgin are so friendly, so helpful, so professional and are clearly doing everything they can to minimize the disruption the poor car quality causes their customers, they really deserve credit. And once the cars are fixed they're still great to drive!

23 de maio de 2024
Avaliação não solicitada
logotipo da John Clark Motor Group - Pentland Land Rover Elgin

Resposta da John Clark Motor Group - Pentland Land Rover Elgin

Good Morning Mr Thorne,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

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